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1. How is my personal/ financial information kept safe?

Waterworks’ online account management system uses several methods to ensure that your information is secure: 

Password: Your password is a unique identifier that only you know. As long as you don't share your password with anyone, no one should be able to view your bills or personal information. 

SSL: We use SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection. 

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet. 

Automatic Sign Out: The system automatically signs you out of a session if you are inactive for 20 minutes.

2. Are all computers safe to use?

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While we use numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc. 

For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information. If you must use a public computer, be sure to logoff the site and close the browser when you are finished.