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1. How do I create an online account in the portal?

Creating an account is easy and will take just a few minutes, but to speed up your enrollment, please have your paper bill, and banking information available. 

On the LOGIN page, click on “Register” button.

Complete the enrollment form. 

Activate your account through the activation link sent to your e-mail address. 

Use your email address and new password to log into your account at any time in the future. 

Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding, see your water usage and complete service requests. Any issues feel free to call customer service at 757-926-1000.

2. When will my new User Name and password be activated?

Immediately. Your User Name and password are active immediately following enrollment.

3. How do I sign up for e-Billing?

The electronic delivery of bills is called e-billing. When you enroll in the Waterworks online portal, you’ll have several e-billing notification and payment options to choose from. The default notification option is for paperless e-billing. If you uncheck the "Yes, enroll me in Paperless Billing" option, you will receive a paper bill and an e-bill. If you are already enrolled in Waterworks’ online portal and want to begin e-billing, click the “My Account” tab and then select "Notification Preferences" to choose your personalized notification options. You can also choose to go completely paperless by selecting “My Account”, going to “Settings” and choosing "Yes, enroll me in Paperless Billing.”

4. When can I start making payments?

Once enrolled, you can start making payments as soon as you have a bill due.

5. How do I cancel my online account enrollment?

You may cancel your online account enrollment by logging into the portal and clicking on your Name at the top right corner. A drop down menu will show Settings, Change Password, Delete My Profile and Sign Out. You will select Delete My Profile.