There are four levels of water use restrictions that Waterworks can impose to help extend water supplies during major droughts or water emergencies. Tier 1 - advisory
Residents are asked to voluntarily do their part to make water supplies last longer. This includes minimizing all outdoor water use such as lawn watering and car washing.
Tier 2 - mandatory
Worsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 3 - severe
Worsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 4 - emergency
Worsening conditions allow for higher water rates and severely restricted use may include suspension of new connections.
For more information, contact Newport News Waterworks Customer Service at 757-926-1000.