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1. Who do I contact to have water connected or questions about my water bill?

You can contact Newport News Waterworks at 757-926-1000 for water information.

2. If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?

It’s true when the new party requests service it will automatically terminate the previous customer's account. However, the customer moving out should always give us a move-out request. This shows their intent to end their responsibility of water charges at the property. It also allows us to update our records with a forwarding address.

We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.

3. What is the Waterworks emergency number to report a water main break?

757-234-4800 for emergencies.

4. Is Waterworks the same as HRSD?

No. We are two completely different organizations. Waterworks is a department of the City of Newport News – the Department of Public Utilities. We provide drinking water to Newport News, Hampton, Poquoson, York County and the Grove area of James City County. HRSD, the Hampton Roads Sanitation District, is a political subdivision of the Commonwealth of Virginia with a Board of Commissioners, selected by the Governor. HRSD provides wastewater treatment for all of Hampton Roads, including the Southside.

5. Who in the city can help me with low water pressure?

Contact Newport News Waterworks first to see if it is something on their side of the water line affecting your water pressure. Their number is 757-926-1000.

6. Can you recommend a plumber?

We cannot, sorry. As with most service providers, consumers should check references and compare prices and ask reliable sources like friends and family for recommendations.

7. Who do I call for a minor outdoor water emergency, like a leaking water meter?

You can contact Newport News Waterworks at 757-926-1000 M-F from 8 AM to 5 PM and 757-234-4800 after hours or weekends.

8. Are there fire hydrant problems that are causing me to lose water pressure?

Fire hydrants are maintained by Newport News Waterworks. If resident thinks that a hydrant problem is causing a loss of pressure at their house, call Waterworks at 757-926-1000.

9. Who is responsible for maintaining fire hydrants?

Newport News Waterworks does all maintenance on fire hydrants, including painting, testing or repairing. Their number is 757-926-1000.

If the hydrant is damaged or shooting water in the air, contact the emergency number at 757-234-4800.