The layout of your bill will look the same, but there are a few changes you may notice:
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Monthly billing makes it easier for customers to manage their monthly household finances. Monthly billing also provides more timely information about water usage and allows for the early detection and prompt repair of plumbing leaks.
Beginning July 1, 2018, we will convert to reading your meter monthly rather than every other month. The first bill you receive after July 1 will be a “transition bill” that will include dates of service of approximately 30 to 60 days, depending on when your account was last billed. After that, you will be billed every month for approximately 30 days of service. (There may be a slight fluctuation in days of service, usually between 28-32 days.)
Service fees, fire protection service fees, and sewer service fees (in Newport News and Hampton) will be reduced by half to align with the monthly billing cycle. For example, if you’re currently paying a $26 bi-monthly service fee, your monthly service fee will be $13.
Solid waste service fees are weekly charges. You will continue to be charged only for the number of weeks in the billing cycle.
If you are enrolled in automatic recurring payments, either through your bank or the Waterworks payment portal, you may need to make adjustments to your payment schedule.
Your meter will be read every month, usually between 28-32 days.
Yes, the period between the billing date and the bill due date will be reduced from 25 days to 21 days to accommodate the shorter meter read period.
Go Green! Enroll in paperless billing and recurring payments online, go to nnva.gov/Waterworks and click on Pay Water Bill > eBilling Log In.
Your HRSD bill will also convert to a monthly bill, and you will continue to receive it about the same time as your utility bill from Waterworks. For more information from HRSD, visit www.HRSD.com.