When will monthly billing start?

Beginning July 1, 2018, we will convert to reading your meter monthly rather than every other month. The first bill you receive after July 1 will be a “transition bill” that will include dates of service of approximately 30 to 60 days, depending on when your account was last billed. After that, you will be billed every month for approximately 30 days of service. (There may be a slight fluctuation in days of service, usually between 28-32 days.)

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1. Why is Waterworks changing to monthly billing?
2. When will monthly billing start?
3. What will happen to my service fees?
4. If I pay my bill using automatic recurring payments, do I need to change anything?
5. How often will my meter be read?
6. Will the bill look different?
7. How will Public Utilities cover the costs associated with moving to monthly billing?
8. Will the change to monthly billing impact the number of days I have to pay my bill?
9. I will need to make payments more often and use more postage. How can I save time and money?
10. Will this affect my Hampton Roads Sanitation District (HRSD) bill?