How do I include a photo?
Once you have selected the service request type, tap the camera icon. The app will ask whether you want to take a photo or select a photo from pictures already on your phone. Tap the option you want. The app will either bring up your phone’s camera feature (so you can take a photo) or will display the photos stored on your phone. Taking a photo or tapping a photo already on your camera will automatically attach it to your request.

Show All Answers

1. What is the NNVA 311 Mobile App?
2. Will I be charged for using the Smartphone app?
3. How do I navigate the app & enter data?
4. How do I turn on GPS location for my phone?
5. How do I specify or edit the problem location?
6. What can I report via the Smartphone app?
7. What is the “Reporter”?
8. Do I have to provide my contact information to submit a service request?
9. Are photos required?
10. How do I include a photo?
11. What does “Share with Public” mean on the service request page?
12. How can I check the status of my service request?
13. If my phone’s battery loses power, what happens to my service request?
14. How do I add/update my contact information?
15. What is “My Favorites”?
16. Where can I send questions or comments about the app?