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1. Can my check payment be deposited directly to my bank account, rather than having a check mailed?

The City of Newport News offers ACH direct deposits to all of our vendors for their check payments through Paymode-X. Like checks, these payments are entered into the computer daily and instead of having a check printed, the payment is automatically deposited into your bank account. This saves time on the mail service delivering your check to you and saves time that you would spend going to the bank to deposit the check. This also decreases the possibility of a check being mailed to an incorrect address or being lost in the mail.

2. Is the City of Newport News "tax exempt"?

Yes, sales to the city are exempt from federal, state, and local tax. To obtain a Sales and Use Tax Certificate of Exemption, contact the Purchasing Department at 757-926-8721.

3. Why was a discount taken on my payment?

Either the Purchase Order was set up for a discount or your company offered a discount on the face of the invoice. Should you feel the discount was taken in error, please contact the Accounts Payable staff member who handles your vendor letter group (1st letter of your business name).

4. Who do I contact if I have a check with an expired date?

Contact the Accounts Payable staff member who handles your vendor letter group (1st letter of your business name).

5. Why hasn’t my invoice been paid?

The most common reason that an invoice has not been paid is because Accounts Payable has not received the invoice. Invoices should be mailed to:
City of Newport News
Accounts Payable, 6th Floor
2400 Washington Ave.
Newport News, VA 23607

6. How can I find more information on ePayables?

View our ePayables FAQs.