Will meter boxes be locked?

No, water meters are secured to allow the lighter weight composite lids to stay securely in place. We do not want a situation when non-secured meter lids float off during heavy rain and create a hazard for people and animals who could accidentally step into the opened meter box. In the event of a water emergency, if you do not know where your master shut-off is located within your home or do not have one, a waterworks representative will be able to remotely turn off your water when you are ready, remotely turn your water back on. If you have an emergency, call a representative Monday-Friday 8am-5pm at 757-926-1000 or after hours and weekends 757-234-4800. 

Show All Answers

1. Why is Waterworks undertaking this effort?
2. Who is doing the work for the project?
3. How long will I be without water during installation?
4. Do I need to flush out my water lines and if so, for how long?
5. Will property be disturbed?
6. Whom do I contact with questions about the field work to my meter?
7. Can a customer choose to not upgrade?
8. Is my account information and meter data secure?
9. How will I know that you have my reading and not someone else’s?
10. Will my water bill go up?
11. Does this mean no more meter readers?
12. Can I cover up the meter after the installation?
13. Has this new smart meter equipment been tested for accuracy and reliability?
14. Will the communication system interfere with home equipment?
15. Do I own the meter?
16. Will meter boxes be locked?
17. Can I purchase and install or remove my own meter?
18. If I notice a problem after installation, whom should I contact?