FAQs

Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?: No. We only accept Waterworks bill payments on this site. However, there are several places you can pay your HRSD bill. Click on the link below to see the various ways you can pay your bill, including online at HRSD and at Newport News Waterworks’ two walk-in service centers.

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Waterworks - General Information

1. How can I contact Waterworks via the Web or email?: To contact Waterworks, click the “Contact Us” link on the top menu.

2. Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?: No. We only accept Waterworks bill payments on this site. However, there are several places you can pay your HRSD bill. Click on the link below to see the various ways you can pay your bill, including online at HRSD and at Newport News Waterworks’ two walk-in service centers.

3. Where can I get a backflow report?: Please use the Backflow Test Form or call the Cross-Connection Control & Backflow Prevention Office at 234-4888.

4. Who can give our business permission to use water from a fire hydrant?: Fire hydrants are the property of Newport News Waterworks. All usage is controlled by them. For more information, contact Customer Service at 757-926-1000.

5. I need to fill my swimming pool/hot tub. Can I get a discount on my water?: Newport News Waterworks does not give any discounts for people with pools/hot tubs. However, the water used to fill residential swimming pools doesn't enter the sanitary sewer, so it isn't treated. Therefore, HRSD provides the following options for those with swimming pools:
Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.
Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 or e-mail: customerinquiry@hrsd.com.

6. How can I find out if my water tap fee has been paid?: You will need to contact Customer Service at 757-926-1000 to find out if your water tap fee has been paid.

7. My water bill is UNUSUALLY high. Is there anything I can do about it?: There could be several reasons for an unusually high water bill. Here are some things to check:
1. Do you have a leak? Check indoor and outdoor faucets, toilets, pipes under sinks and check your yard between the meter and the house. Leaks are the NUMBER 1 reason for unexpectedly high water bills. Find out how to check for and fix leaks at
2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?
3. Have the water rates increased and you were caught unaware?
4. Was your meter misread? Give us a call at 757-926-1000, and we’ll recheck the reading.