How do I create an online account in the portal?

Creating an account is easy and will take just a few minutes, but to speed up your enrollment, please have your paper bill, and banking information available. 

On the LOGIN page, click on “Register” button.

Complete the enrollment form. 

Activate your account through the activation link sent to your e-mail address. 

Use your email address and new password to log into your account at any time in the future. 

Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding, see your water usage and complete service requests. Any issues feel free to call customer service at 757-926-1000.

Show All Answers

1. How do I create an online account in the portal?
2. When will my new User Name and password be activated?
3. How do I sign up for e-Billing?
4. When can I start making payments?
5. How do I cancel my online account enrollment?