It’s true when the new party requests service it will automatically terminate the previous customer's account. However, the customer moving out should always give us a move-out request. This shows their intent to end their responsibility of water charges at the property. It also allows us to update our records with a forwarding address.
We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.