Tier 1 - advisoryResidents are asked to voluntarily do their part to make water supplies last longer. This includes minimizing all outdoor water use such as lawn watering and car washing.
Tier 2 - mandatoryWorsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 3 - severeWorsening conditions allow for higher water rates and restricted water use as determined by the situation.
Tier 4 - emergency Worsening conditions allow for higher water rates and severely restricted use may include suspension of new connections.
For more information, contact Newport News Waterworks Customer Service at 757-926-1000.
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Plus, Newport News Waterworks regularly tests drinking water for contaminants, including lead.In addition, any Waterworks customer may receive one free tap water lead test. Please call Waterworks Customer Services at 757-926-1000 (Monday thru Friday, 8:00 AM to 5:00 PM) for details. Additional water quality information can be found on the Waterworks web site below.
Your first step should be to go out to see what color truck it is and/or see what words are on the truck. Waterworks trucks are blue. Virginia Natural Gas and Dominion Power both have their name on their trucks.