Is Newport News Waterworks open on weekends or evenings?
Waterworks customer service and most administrative offices are closed evenings and weekends, however there is staff on duty 24/7 including an operations dispatcher for water emergencies. Water bills can be paid online and over the phone 24/7. Normal work hours for customer service issues are Monday - Friday, 8:00 AM to 5:00 PM. You can find additional information on their website below, including online or telephone options for bill paying, which can be done 24 hours a day. The customer service number is 757-926-1000.

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1. I'm concerned about lead in my water (home, school or business). Where can I get more information or get tested?
2. Is Newport News Waterworks open on weekends or evenings?
3. Will the Fire Department fill up my pool?
4. What are the levels of water use restrictions that Newport News Waterworks has at its disposal?
5. Who can give our business permission to use water from a fire hydrant?
6. As a new resident, how can I set up trash (garbage) service?
7. Why is the city digging up the street at night?
8. What is the process I need to follow to switch from a well to city water?