I have a pool. Can I get a discount on my water?
Newport News Waterworks does not give any discounts for people with pools. However, the water used to fill residential swimming pools doesn't enter the sanitary sewer, so it isn't treated. Therefore, HRSD provides the following options for those with swimming pools:

Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.

Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 or
e-mail: customerinquiry@hrsd.com.

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1. How can I sign up for direct debit (water bill payment deducted directly from my bank/credit union account)?
2. Can I view my account online?
3. Who can give our business permission to use water from a fire hydrant?
4. Where can I pay my HRSD (Hampton Roads Sanitation District) bill?
5. I have a pool. Can I get a discount on my water?
6. How can I find out if my water tap fee has been paid?
7. My water bill is UNUSUALLY high. Is there anything I can do about it?
8. Do you accept credit card payments?
9. Is there an additional fee to pay my water bill with a credit card?
10. I cannot make a payment by the due date. Can I get a payment extension?
11. Do you offer budget billing?
12. How often do I get a Waterworks bill?
13. My payment is due today and it is after business hours. How can I pay my bill on time?
14. Where can I pay my water bill?
15. I need to fill my swimming pool/hot tub. Can I get a price break on my water?
16. Where can I get a backflow report?
17. If my business only uses water that does not go into the sewer system, can the sewer system fee be eliminated or reduced on my water bill?
18. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?