Please use the Backflow Test Form or call the Cross-Connection Control & Backflow Prevention Office at 234-4888.
Show All Answers
For your convenience, you can arrange to have your utility bills paid automatically by choosing the recurring payment option in Waterworks’ Online Account Management System. With recurring payments, you select your payment method—credit card, debit card, or direct from your bank account—as well as the payment date and amount. On the date you’ve specified, your payment will be made automatically.
Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.
Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 ore-mail: firstname.lastname@example.org.
2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?
3. Have the water rates increased and you were caught unaware?
4. Was your meter misread? Give us a call 757-926-1000 and we’ll recheck the reading.
We do. Budget billing is a convenient plan that lets you even out your payments across the year, saving you from unpredictable changes in your water bill. Please note: new customers may not qualify for budget billing because we need 12 billing cycles (1 full year for residential customers) to determine an appropriate water history. To sign up, call a Customer Service at 757-926-1000 and press 4 to speak to a representative or stop by our walk-in service center at City Center Oyster Point (700 Town Center Drive, 1st floor).
Beginning July 1, 2018, all Waterworks customers (residential and commercial) will be billed monthly.
No, sorry. In fact, the more you use, the more your water rate may go up. You can, however, get a price break on your HRSD bill since the water is not going down the sanitary sewer. You can choose one of HRSD’s two options: become a flat-rate customer or have a separate water line brought into your property for the sole use of outside water use such as lawn watering, pool filling and car washing. For more information, visit the HRSD website.