How do I specify or edit the problem location?
Your phone’s GPS will automatically find your location and use that as the problem location. To change the location, press and hold the map marker to drag it to the desired address. Then click OK at the top right of the screen.

If you take a photo of the problem and then change your location before submitting the report, be sure to point the map marker to the correct location of the problem.

Show All Answers

1. What is the NNVA 311 Mobile App?
2. Will I be charged for using the Smartphone app?
3. How do I navigate the app & enter data?
4. How do I turn on GPS location for my phone?
5. How do I specify or edit the problem location?
6. What can I report via the Smartphone app?
7. What is the “Reporter”?
8. Do I have to provide my contact information to submit a service request?
9. Are photos required?
10. How do I include a photo?
11. What does “Share with Public” mean on the service request page?
12. How can I check the status of my service request?
13. If my phone’s battery loses power, what happens to my service request?
14. How do I add/update my contact information?
15. What is “My Favorites”?
16. Where can I send questions or comments about the app?