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Engineering

Show All Answers

1. What services does Engineering provide to the city?

View what services are provided by the city online. If you have any questions, please email the Engineering Department.

2. Where can I find maps for the city?

You can find our city maps online. If you have any questions, please email the Engineering Department.

3. Where do I go to complain about stormwater flooding, debris, fish kill or illegal dumping?

You may fill out a stormwater complaint form online if you want to report illegal activities. If you have any questions, please email the Engineering Department.

4. There is someone working in the Right-of-Way: how do I find out who it is and what kind of work is being done?

Please fill out the Right-of-Way form online for information. If you have any questions, please email the Engineering Department.

5. I was involved in a traffic accident, how do I get information for traffic signals and timings?

Any request must be made in writing to the:

• Ms. Jacqueline M. Kassel, P. E., Chief of Transportation Engineering
  Department of Engineering
  2400 Washington Ave.
  Newport News, VA 23607

You need to include the exact location of the traffic device, date and time of the accident, your telephone number, and any other facts that may help in the investigation. If you have any questions, please email the Engineering Department.

6. How do I get information on traffic counts?

You can read about historical traffic count growth (PDF) online. If you have any questions, please email the Engineering Department.

7. What is the Residential Parking Permit Program (RPPP) and where do I go for petition forms?

You can find out about the RPPP and petition forms online. If you have any questions, please email the Engineering Department.

8. There is a streetlight that has been out for sometime, how or who do I contact?

The best way to contact someone about an out or damaged streetlight is by filling out this online form. If you have any questions, please email the Engineering Department.

9. What do I do to find out if the timing on a traffic signal / flasher are correct or could be changed?

If a traffic signal needs repaired, please fill out the traffic signal complaint form. If you have any questions, please email the Engineering Department.

10. How are Stormwater Service Charges calculated?

This service charge is based on the amount of impervious surface on a developed piece of land. You can find out more about service charges online. If you have any questions, please email the Engineering Department.

11. The city is running a smoke test in my area, are they dangerous?

The smoke is perfectly harmless. View smoke testing online if you'd like to know more about the process. If you have any questions, please email the Engineering Department.

12. Where can I find a listing of all the streets in Newport News?

You can find all Newport News city streets (PDF) online. If you have any questions, please email the Engineering Department.

13. How do I find out what streets are closed?

You may sign up or view news alerts to street closures. If you have any questions, please email the Engineering Department.

14. How do I find out about the new Citywide Signal System?

The Feasibility Study and Intelligent Transportation System (ITS) Plan were conducted as part of a predesign evaluation for the upgrade of the citywide traffic signal system in Newport News. The findings that follow establish a plan to guide the city through the design and construction phases of the project. It was determined that the city will pursue a multi-year development of a Citywide Signal System Upgrade. View the following documents on the study:

• ITS (Intelligent Transportation System) Master Plan (PDF)
• ITS Master Plan Figures (PDF)
• Signal System Feasibility Study (PDF)
• Signal System Feasibility Figures (PDF)

If you have any questions, please email the Engineering Department.

15. The sewer connection fees have changed, how do I find the new rates?

The new fee rates can be found online. If you have any questions, please email the Engineering Department.

16. A sign has been damaged, how do I get it replaced?

By filling out the damaged sign complaint form, you can be a part of Newport News. If you have any questions, please email the Engineering Department.

17. How can I get flood zone verification?

You can fill out a form online about flood zone verification. If you have any questions, please email the Engineering Department.

18. I have been flooded, how do I get help?

The Flood Assistance Program (FAP) acquires, relocates, or elevates structures located in the floodplain based on their risk of flooding. To be eligible, the home must:

• Be located in the 100-year floodplain


• Have a finished floor elevation below the 100-year flood level


• Have been under construction before December 31, 1974

There are 3 types of assistance alternatives considered by the program.

• Structure and property acquisition: This assistance involves the city buying your property and its improvements in order to eliminate the flooding damage.


• Structure elevation: This assistance involves the city raising your structure so that floodwaters would no longer enter and cause flood damage.


• Structure relocation: This assistance involves relocating your structure to a location that is not subject to flood damage.

The Newport News Flood Assistance Program is a voluntary program. Applications for 2008 Fiscal Year funding will be accepted in late summer or early fall. During that period, applications will be available for pickup at the Department of Engineering (City Hall, 8th floor) and all main library branches. If you have any questions, please email the Engineering Department.

19. Where do I find the bike routes / paths in Newport News?

To view the current bike routes in the City of Newport News, please visit the GIS website. If you have any questions, please email the Engineering Department.

20. Are there signs available indicating that there are deaf / blind children living in a residence on a city street?

There are signs that indicate deaf (PDF) and blind (PDF) children living in a residential area. If you have any questions, please email the Engineering Department.