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1. What are the deadlines for absentee voting?

Certain deadlines apply for absentee voting. Please contact the Registrar's office at 757-926-VOTE or 757-926-8683 for more information.

2. Where may I go to vote absentee in-person?

You may vote at the following locations:
Office of the General Registrar
2400 Washington Ave.
6th Floor
Newport News, VA 23607
Hours: Monday - Friday, 8 AM - 5 PM
Satellite Office
Fountain Plaza II
700 Town Center Drive
2nd Floor
Newport News, VA 23606
Hours: Tuesdays and Thursdays, 8 AM - 5 PM

3. How do I apply for a ballot by mail?

You must complete an Absentee Ballot Application and mail it to the address below: General Registrar 2400 Washington Ave. Newport News, VA 23607 Fax: 757-926-3653 You may also apply via fax at the number listed above. Be sure to complete all information on the form,  the address where you want the ballot mailed, your full name, home address, social security number, and your signature. If you have any questions, please e-mail the Voter Registrar or call us at 757-926-8683.

4. Are absent uniformed-service and Overseas Citizens eligible to register and vote absentee?

Please visit the Military & Overseas page which is provided by Viriginia.gov for more information.

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1. Absentee ballots are not counted unless it is a close election?

False - Absentee Ballots are tabulated in the Central Absentee Precinct on Election Day.

2. I have to mail back my absentee ballot through the U.S. Postal Service?

False- Absentee Ballots may be returned via USPS or delivery courier (UPS, Federal Express, DHL, etc.) or in person to the local Registrar’s Office by the voter.

3. Someone else may return my absentee ballot to the Registrar's Office?

False - Voters must return their own ballot in person. Voters must present their voter identification when returning their ballot.

4. Virginia has early voting

False - Virginia offers no-excuse in person absentee voting beginning 45 days prior to the election. In addition to regular office hours, the Registrar’s office is open the two Saturdays preceding the election for in person absentee voting.

5. Mail Voting and Absentee Voting are the same thing

False - Some states offer mail voting which requires the Registrar’s office to automatically mail a ballot to each registered voter. Typically, in these states voters will register by Party so that they may receive the correct Primary ballot when Primary Elections occur. Absentee Voting by mail requires the voter to submit an absentee ballot application form to request a ballot to be sent to them.

6. My absentee ballot must be delivered by Election Day to be counted

False - Absentee ballots must either returned in person by the voter by 7:00 p.m. on Election Day -OR- postmarked by Election Day and received by the local Registrar Office by noon on the third business day in order to be counted.

7. I have to complete an absentee ballot application for every election I want to vote by mail for

False - You may indicate on the absentee ballot application form that you want to receive absentee ballots by mail for the calendar year. Please be sure to indicate Party preference if you would like to receive a ballot for a Primary Election as Virginians do not register by party.

8. Once I am on the Annual absentee Ballot list I will automatically receive ballots every year

False - You must return the annual absentee ballot application form each year to remain on the annual absentee ballot list. Renewal forms are mailed by the Registrar’s Office in December to voters for the next calendar year. You may also renew or request an absentee ballot online through the Virginia Department of Elections website.

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1. Can my check payment be deposited directly to my bank account, rather than having a check mailed?

The City of Newport News offers ACH direct deposits to all of our vendors for their check payments through Paymode-X. Like checks, these payments are entered into the computer daily and instead of having a check printed, the payment is automatically deposited into your bank account. This saves time on the mail service delivering your check to you and saves time that you would spend going to the bank to deposit the check. This also decreases the possibility of a check being mailed to an incorrect address or being lost in the mail.

2. Is the City of Newport News "tax exempt"?

Yes, sales to the city are exempt from federal, state, and local tax. To obtain a Sales and Use Tax Certificate of Exemption, contact the Purchasing Department at 757-926-8721.

3. Why was a discount taken on my payment?

Either the Purchase Order was set up for a discount or your company offered a discount on the face of the invoice. Should you feel the discount was taken in error, please contact the Accounts Payable staff member who handles your vendor letter group (1st letter of your business name).

4. Who do I contact if I have a check with an expired date?

Contact the Accounts Payable staff member who handles your vendor letter group (1st letter of your business name).

5. Why hasn’t my invoice been paid?

The most common reason that an invoice has not been paid is because Accounts Payable has not received the invoice. Invoices should be mailed to:
City of Newport News
Accounts Payable, 6th Floor
2400 Washington Ave.
Newport News, VA 23607

6. How can I find more information on ePayables?

View our ePayables FAQs.

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1. What animals must obtain a license in Newport News?

As of November 1, 2002, a city animal license is required for all dogs and cats within the city limits. If you have any questions, feel free to email the Treasurer's Office.

2. What is the cost of an animal license?

Animal licensing fees for the City of Newport News are as follows:

• Guide or Aid dog: No charge
• Kennel: $10 plus $1 per each animal
• Sexed: $10
• Unsexed (neutered or spayed): $5

If you have any questions, feel free to email the Treasurer's Office.

3. How long is the animal license valid?

An animal license is valid for 1 year (February 1 through January 31). Animal licenses are purchased annually and expire January 31 of each year. If you have any questions, feel free to email the Treasurer's Office.

4. When is the deadline for purchasing an animal license?

The deadline for purchasing an animal license is January 31 of each year. If you have any questions, feel free to email the Treasurer's Office.

5. How old does a dog or cat have to be before you have to obtain an animal license?

A license is required when the puppy or kitten becomes 4 months old. If you have any questions, feel free to email the Treasurer's Office.

6. What paperwork is needed to purchase an animal license?

A valid veterinarian certificate showing the expiration date of the rabies shot is needed when purchasing an animal license. If you have any questions, feel free to email the Treasurer's Office.

7. How many animals can a household have?

A household may have 4 domesticated animals (dogs or cats or combinations thereof). If you have 5 or more domesticated animals, you must contact the Department of Codes and Compliance for permission before obtaining the animal licenses for your animals. More than 50 domesticated animals cannot be kept within the city limits.

If you have any questions, feel free to email the Treasurer's Office.

8. What is a dangerous animal license?

A dangerous animal license must be obtained if the animal has bitten, attacked or inflicted injury upon a person or companion animal and the courts have declared it a dangerous animal. The license fee is $50 per year. If you have any questions, feel free to email the Treasurer's Office.

9. What is a vicious animal?

A vicious animal is an animal that has been declared vicious by the courts. Vicious animals are not allowed within the city limits. If you have any questions, feel free to email the Treasurer's Office.

10. If I lose my animal license, how much does a replacement animal license cost?

The cost for a replacement license is $1. If you have any questions, feel free to email the Treasurer's Office.

11. Is there a fine for not purchasing an animal license?

Yes; the fine for Failure to Obtain a License and Failure to Display a License is determined by the court. An additional court cost may be applicable. If you have any questions, feel free to email the Treasurer's Office.

12. What is the cost of an animal license for seeing eye dogs or hearing dogs?

There is no charge for a dog which is trained to and serves as a guide dog or aid dog for a blind or otherwise handicapped person. If you have any questions, feel free to email the Treasurer's Office.

13. Where can an animal license be purchased?

An animal license may be purchased at:

• Treasurer's Office - 2400 Washington Ave. (Downtown)
• Treasurer's Office - 12912 Jefferson Ave. (Denbigh)

Print the PDF version of the Animal License Request Form and fill out the information. Mail the form, a valid rabies certificate from your veterinarian, and the appropriate fee to:

• City of Newport News
  Marty G. Eubank, Treasurer
  P.O. Box 975
  Newport News, VA 23607-0975

If you have any questions, feel free to email the Treasurer's Office.

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1. What is the Capital Improvements Plan?

The Capital Improvements Plan (CIP) is a planning document. It lists many projects that the city desires to accomplish, generally over a 5-year period. The CIP includes new construction or renovations to existing school buildings and other city structures, major street, bridge, and sewer repair projects, and upgrades to existing park facilities, or new park structures.

The CIP is a dynamic instrument that may change from year to year as infrastructure needs in the city are identified. Basically, the preparation, approval and financing process for the CIP are:

1. Development of a CIP by the City Manager and staff
2. City Council approval of a CIP after public hearings
3. City Council approval of a CIP funding source, which is usually a Bond Authorization (after a public hearing)
4. An appropriation of funds to the project
5. Award of a construction contract for the project to be built.

First, the city prepares the multi-year planning document based on all known information about particular projects. Project categories are developed for buildings, school facilities, sewers, streets, etc.

The next step is to request City Council adoption of a resolution approving the CIP. This is an important step that indicates that the city has identified certain infrastructure needs. It does not mean that all projects will be accomplished within the time frames shown in the planning document. Project timing may change for a variety of reasons such as alternative ways to get the project accomplished, need for the project and cost. The City Council has total flexibility to accept, reject or modify projects in the plan.

Capital Improvements Plan (CIP) changes require a different procedure. Upon the recommendation of the city Manager, the City Council may amend the Capital Improvements Plan by a majority of affirmative vote. The CIP is not a formal budget. Appropriations are made on a project-by-project basis only. Only the first year of the plan is approved by City Council on an annual basis. This provides the City Council with flexibility in executing the plan and the ability to add to the CIP with unprogrammed projects as necessary.

If you have any questions, please email Budget and Evaluation.

2. How are Capital Improvements Plan projects paid for?

Before a project can be started, an approved funding source must be identified. If enough uncommitted funds are available, the city may pay cash to have the project done. Most projects however, must be financed over a long time period since rarely do city governments have the money readily available to pay for high-cost capital projects.

Financing projects is similar to a homeowner’s mortgage. The city borrows a large sum of cash to pay for projects and then repays it with interest over a long period of time, generally 20 years. The amount repaid each year is called debt service. The general purpose behind the use of long-term debt for financing capital projects is that these facilities will last for many years so that current taxpayers will not have to absorb the full cost of their construction. Borrowing also serves to smooth the cost impact of large expensive structures (such as a school or fire station) over more than the facility’s shorter construction period.

Before the city can borrow the funds or even commit to begin a project, State law requires that several steps be complied with.

The State requires that a public hearing be conducted on a bond authorization by the City Council. A bond authorization indicates an amount of funds that the city intends to borrow (at some time in the future) to pay for capital projects. A notice (advertisement) that the public hearing will be held by the City Council must be advertised in the newspaper twice during the 2-week time period before the public hearing is actually held. The advertisement lists the amount of funds that the city intends to borrow (at some time in the future) and provides an estimate of the amount of money by category that it intends to spend on capital projects. The public hearing gives citizens an opportunity to express their views about the city’s intention to incur additional debt for capital projects.

If the bond authorization is not approved, capital projects can only be done when the city has saved enough money to pay cash for the project.

If the bond authorization is approved by the City Council, it signifies that the city will use bonds as the fund source to pay for projects up to the amount of the bond authorization. It does not mean that the city intends to sell bonds immediately or even in the very near future. Generally, the city only sells bonds when the cash is needed and when market conditions are the most favorable (lowest interest rates) for the city to borrow the money.

If you have any questions, please email Budget and Evaluation.

3. What does the Bond Authorization permit the city government to do?

The bond authorization gives the City Manager authority to bring individual requests for funding for capital projects to the City Council for their action (that is, approval or disapproval of funding). Projects often may be financed in stages - to accomplish the architectural/engineering element, to land purchase when necessary, or to perform studies as required by regulatory agencies.

Approval of funding is called an “appropriation.” When an appropriation of funds is made, construction or whatever work the project calls for may start. Once the work begins, the city is generally committed to doing the project and eventually selling bonds. If you have any questions, please email Budget and Evaluation.

4. How can the city proceed with projects if it has not sold bonds to get the cash needed to pay for them?

The city receives most of its revenue on a seasonal basis. Property taxes are collected in November - January and again in May - July. This money must last the city for the entire year. Usually, the city will have enough cash on hand to be able to meet its regular monthly bills and still have enough cash to front-fund some capital projects. When bonds are eventually sold, the cash that was used to front-fund projects is reimbursed to the city from the bond proceeds.

This procedure is in the best interest of the city as it maximizes the use of the city’s available cash. Bond sales are timed to market conditions (interest rates) and actual cash needs. Actual cash needs are determined by the amount of funds that have been expended on individual capital projects.

If the CIP is approved, the financing process can be summarized as:

• A funding mechanism is approved which generally is bonds (the bond authorization)
• Projects receive funding (an appropriation) on an individual basis
• Project costs are paid for from existing city cash (front-funded)
• Bonds are sold to re-pay any city funds that were used and for the remaining costs of the projects
• The funds borrowed are paid off usually over 20 years (debt service payments)

If you have any questions, please email Budget and Evaluation.

5. How much can be borrowed?

State law sets the city’s debt limit at 10% of the assessed value of real property located in the city. The city’s adopted policy is that the General Fund’s annual debt service will not exceed 9.5% of the combined city and School revenue for that year. If you have any questions, please email Budget and Evaluation.

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1. How do I obtain a Marriage License?

General Information

• Cost: $30 payable by cash, check, or credit card (2% convenience fee)
• The Marriage License Application process has been automated in the Clerk’s Office. Application forms are available on the Public Access Terminals in our Customer Waiting Area or through the Marriage License Pre-Application Process.
• Marriage licenses are issued by the Clerk of Circuit Court in each city and county in the Commonwealth of Virginia.
• There are no residency requirements; You do not have to be a Newport News resident to obtain your marriage license in the Newport News Circuit Court Clerk’s Office.
• Once a marriage license is issued, there is no waiting period. However, the marriage license is valid for 60 calendar days and the marriage must take place in Virginia.
• Certified Copy Fee: $2

Requirements:

• Both parties must appear together and present a government issued picture i.d. such as a driver’s license is required in this office.
• Social security number or Virginia Department of Motor Vehicle control number is required
• No blood test is required to marry in the Commonwealth of Virginia
• Pursuant to §20-48 of the Virginia Code, the minimum age at which a person may marry is 18, unless the minor has been emancipated by court order. Upon application for a marriage license, the emancipated minor must provide a certified copy of the court order of emancipation to the Public Service Division.
• The Officiant who performs the marriage ceremony must return the license with 7 days after the ceremony to the Newport News Circuit Court Clerk’s Office at 2500 Washington Ave. Newport News, VA 23607.

2. What do I need to do to perform a marriage in Virginia?

Pursuant to Virginia Code §20-23, when a minister of any religious denomination produces before the circuit court of any county or city in the Commonwealth proof of his ordination and of his being in regular communion with the religious society of which he is a reputed member, or proof that he is commissioned to pastoral ministry or holds a local minister's license and is serving as a regularly appointed pastor in his denomination the clerk of such court at any time, may make an order authorizing such minister to celebrate the rites of matrimony in the Commonwealth. 

Pursuant to Virginia Code §20-25, persons other than ministers may perform rites of marriage upon petition filed with the clerk and payment of applicable clerk's fees ($56.00). Any circuit court judge may issue an order authorizing one or more persons resident in the circuit in which the judge sits to celebrate the rites of marriage in the Commonwealth. Any person so authorized shall, before acting, enter into bond in the penalty of $500, with or without surety, as the court may direct. 

The clerk's office does not have forms for this procedure. You must prepare your own petition to file.

If you still have questions please call 757-926-8356 for further information.

3. If I file my own divorce, is there a package or a model I can get from the Clerk's Office to help me?

No, you are required to file your divorce in the Circuit Court which is a court of record and you must comply with all the applicable rules in the Rules of the Virginia Supreme Court (PDF), the applicable statutes in the Virginia Code, 1950, as amended, and the local rules of the 7th Judicial Circuit (Newport News).
You may go to the Virginia Judicial System Court Self-Help website located at https://selfhelp.vacourts.gov/ for their online forms program for uncontested and no-fault divorces.

4. If I file my own divorce, can I just give copies of the papers to my spouse?

Yes, but this does not provide proper legal service. Legal service on your spouse must be by a manner authorized in §8.01-296, Code of Virginia, as amended, or by acceptance of service as set forth in §20-99.1:11, as amended.

5. After I file my divorce does the court let me know what to do next?

No, you are required to see that the case goes forward and in so doing you must comply with all applicable rules and statutes, prepare and file all necessary papers, have the evidence taken (uncontested divorce), and prepare and file all Orders (Decrees) necessary to process and complete the divorce.

6. Do I file my divorce in Newport News?

You may file in Newport News if:

1. The defendant in the divorce lives in Newport News as of the date of filing
2. The two of you last cohabited as husband and wife in the City of Newport News
3. You are the plaintiff and live in Newport News and the defendant is either a non-resident of Virginia
4. The defendant's present whereabouts are unknown

Please note that your reason for filing in Newport News must be clearly stated in your Bill of Complaint, and if you allege either (3) or (4), you will have to obtain service of your Bill of Complaint on the Defendant by publication (§8.01-316 and §20-104, Code of Virginia) or personal service outside Virginia (§8.01-320, Code of Virginia).

7. If I need advice on substantive legal matters concerning my divorce or a change of name petition, may I get that from the Clerk's Office or the judges' administrative assistants?

No, the clerks, judges and their personnel cannot provide you with legal advice. You will have to seek legal advice from those qualified and authorized to give that advice or sufficiently educate yourself concerning the relevant area of the law.

8. Where can I find the Code of Virginia, the Rules of the Virginia Supreme Court, local rules of the 7th Judicial Circuit, form books and other aids?

The Code of Virginia and the Rules of the Virginia Supreme Court are both available online. The Law Library for the City of Newport News is open to the public from 8 AM until 4:45 PM Monday through Friday, and is located on the 1st floor in the Justice Building at 2501 Washington Avenue, directly across the street from the Courthouse.

9. How do I legally change my name?

As an adult, you may petition the Circuit Court in the city where you live. The court will determine whether good cause exists under the circumstances alleged in the petition. Pursuant to §8.01-217, Code of Virginia, 1950, as amended, the following are required in the petition:

• The petition must be made under oath (you must swear to the truth of the allegations in the petition after having been placed under oath by a Notary, and that Notary must acknowledge on the petition that you were placed under oath and swore to the truth of the allegations in the petition and that you did sign the petition)
• Your place of residence
• The names of both of your parents, including the maiden name of your mother
• Your birth date and your place of birth
• Your felony conviction record, if any. If none, that must be stated
• Whether you are presently incarcerated or a probationer with any court (if not, that must be stated)
• Whether your name has been previously changed [if so, list your former name(s)]
• Your affirmation that this name change is not sought for any fraudulent purpose and would not infringe upon any rights of others

10. How do I legally change the name of my minor child?

One or both parents of a minor child may petition the Circuit Court in the city where the child lives. The court will determine whether good cause exists under the circumstances alleged in the petition and whether the change is in the best interest of the child. Pursuant to §8.01-217, Code of Virginia, 1950, as amended, the following are required in the petition:

• The petition must be made under oath by parent or parents (you must swear to the truth of the allegations in the petition after having been placed under oath by a Notary, and that Notary must acknowledge on the petition that you were placed under oath and swore to the truth of the allegations in the petition and that you did sign the petition);
• The place of residence of the minor child
• The names of both parents of the minor child, including the maiden name of the mother
• The birth date and birth place of the minor child
• The felony conviction record of the minor child. If none, that must be stated
• Whether the minor child is presently incarcerated or a probationer with any court (if not, that must be stated)
• Whether the name of the minor child has been previously changed [if so, list the former name(s)]
• The parent or parents petitioning must affirm that the name change is not sought for any fraudulent purpose, does not infringe upon any rights of others and is in the best interest of the child

In the case of a minor with both parents living, if only one parent files the petition, the parent who does not join in the petition shall be served with reasonable notice of the petition, and, if he or she objects, a hearing before the judge must be scheduled. It is the responsibility of the petitioner to see that reasonable notice of the petition is served on the other parent. If a name change for a minor is allowed, it does not terminate any of the legal parental rights of a parent.

11. What should I do after I get my name changed?

You should get from the Clerk's Office a minimum of 3 certified copies of the Order changing your name and then immediately make associates, businesses and others with whom you have dealings aware of your change of name. You should make sure you contact your nearest Social Security office to secure the necessary forms to submit for a new Social Security card (your Social Security number should not change). Social Security should notify the IRS of the change; however, you should verify this with Social Security. More information concerning your name change and Social Security may be found at their website. You should also notify your local governmental offices, including the Voter Registrar's Office, the Commissioner of the Revenue, and the Treasurer's Office. Do not forget to take your old license, your new Social Security card and a certified copy of the name-changing Order to the DMV to secure a new operator's license.

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1. What is a budget?

The budget is a plan. It is a financial proposal that annually directs the provision of public services and facilities. This plan represents the City Manager’s and City Council’s commitment to provide for the most important citizen needs within the boundaries of available revenue (funds).

The money collected by the city from taxes, grants, fees, and many other sources to pay for this plan is called revenue. The money spent on salaries, materials, and equipment to provide these planned services and facilities is called expenditures. By city law, revenues and expenditures must be equal in the Annual Budget. This is what is meant by a balanced budget.

In Newport News, water services are provided by a separate department with its own distinct budget. Likewise, automotive maintenance and repair services for city-owned vehicles, solid waste collections, and wastewater (sewer) maintenance are provided by a department with an individual budget separate from the other general operating city departments. The City Council must give approval to each separate budget. They are included in the city’s overall (total) budget plan.

If you have any questions, please email the Department of Budget and Evaluation.

2. Why do governments budget?

As a practical matter, most large public and private organizations, and many smaller ones, prepare budgets in order to manage their finances properly. Governments have two other primary reasons for creating budgets. Governments provide facilities and public services to meet their citizens’ needs that are paid for with public funds. Usually there is not enough revenue to provide for all the citizens’ needs, so compromises must be made. The budget process provides a mechanism where elected officials, after hearing the diverse views of citizens, taxpayers, and other interested parties, can compromise and reach an accord on spending priorities.

In addition, the city creates a budget because it is legally required to do so. Section §6.02 of the City Charter requires the city to prepare an Annual Operating Budget. If you have any questions, please email the Department of Budget and Evaluation.

3. What is the timeline for the budget process?

During the month of September, the Budget Department begins to brief the City Manager on the financial outlook for the upcoming fiscal year. Actually, the City Manager and City Council are made aware of how operations are proceeding financially more often. When creating a new annual budget, a hard look is taken at historical, current, and projected future revenue and expenditure trends at this time.

The Department of Budget and Evaluation (DBE) develops the City Manager’s budget guidelines for the city departments and agencies. These directions are issued in early October. Department heads use these guidelines and their own analysis of their departmental needs, and prepare their operating budget requests during November through January, submitting them to DBE.

Following the Budget Department’s analysis of these requests, operating department personnel and DBE staff meet to jointly review the requested budget. The requested budget is then reviewed again, by the operating department, DBE staff, and with the City Manager. At the conclusion of this series of hearings and reviews, the City Manager decides upon a specific level of total funding to be proposed in the budget. After all funding decisions have been made by the City Manager, a Proposed Budget is prepared by the Budget Department.

Under the law, the City Manager’s proposed budget must be submitted to the City Council no later than May 1 (“...60 days prior to the beginning of each fiscal year...,” City Charter, Section §6.02). The City Council may conduct several work sessions on the budget at this time using supplementary information such as staffing data and program details as needed. Also at this time, public hearings on the City Manager’s proposed budget held, as required by the City Charter. They must occur within 30 days after the City Manager’s proposed budget is submitted (Section §6.02). Only 1 public budget hearing is required; however, 2 are usually held - 1 each in the northern and southern areas of the city.

City Council may conduct further work sessions on the budget after the public hearings. The proposed budget is voted upon at a regularly scheduled City Council meeting, concluding with adoption of the budget, with rate and fee and appropriation ordinances.

The approved budget takes effect on July 1, marking the beginning of the new fiscal year. Only 8 weeks later, the preparation of the next year’s budget begins again, as the current budget is implemented and the past year’s audit of financial activity is prepared. If you have any questions, please email the Department of Budget and Evaluation.

4. Why does the budget begin in the middle of the calendar year?

Many organizations have adopted 12-month financial planning periods which do not begin or end with the calendar year. These financial or fiscal years are often set to be parallel with similar organizations. Most governments, school systems, and many nonprofit enterprises use a July 1 to June 30 fiscal year. By law in Virginia, the State and all other local governments are required to have a fiscal year that begins on July 1 and ends on June 30.

If you have any questions, please email the Department of Budget and Evaluation.

5. How are spending decisions made?

The City Manager and City Council make the final decisions on what is included in the budget and what funding levels will be. But before these choices can be made, information, recommendations, and preferences are provided to these decision-makers by a wide range of groups which have an interest in government programs and finances.

One good way to gain a sense of the diversity of involvement in the budget process is to glance down a list of speakers for a typical budget hearing. There are speakers representing senior citizens, public education, the handicapped, taxpayers associations, and the general citizenry, for example. These community group representatives, as well as elected officials, individuals, department heads, the Budget Department staff, and other interested parties, all have an important role in the budget setting process.

Citizen recommendations presented to the City Council and City Manager at the public budget hearings subsequently are discussed at work sessions by them with the Budget staff and department directors and their staff as necessary. All of these participants contribute to the final decisions each year on what are the most important citizen needs for public services and facilities in Newport News and their funding levels. If you have any questions, please email the Department of Budget and Evaluation.

6. What budget documents are required to be prepared?

The Proposed Operating Budget is required by City Charter to be reproduced and made available to the public. Additionally, the City Code specifies certain requirements as to content and format. Copies of the Proposed Operating Budget are available for review by the public usually around the beginning of April. They are available in any city library, on the city’s website, or the Budget Department. The City Charter specifies in Section §6.08 that the proposed budget will not be open to public inspection until after it has been made public by the City Manager.

The adopted (approved) budget is usually available at the start of the new fiscal year, in order to allow sufficient time for incorporating any changes to the proposed budget and for printing the document in final form. The adopted budget document is then available for examination in any city library, on the city’s website, or the Budget Department. The city presently prints limited budget documents for distribution to all city libraries, City Council, and operating departments of the city. The budget document is not printed in quantity for general distribution to organizations or individuals.

If you have any questions, please email the Department of Budget and Evaluation.

7. What are the legal responsibilities of the City Manager and City Council regarding budget setting?

The City Manager initiates the budget process. The City Manager sets the expenditures of the budget and establishes the revenue estimates to finance the budget. The City Council may increase, decrease, or delete individual items in the proposed budget except for Debt Service expenditures. The City Manager must propose, and the City Council must adopt, a balanced budget. If you have any questions, please email the Department of Budget and Evaluation.

8. Once the budget is approved, can it be changed?

After the final approval of the budget by the City Council, only limited types of changes may be made. A department may transfer its own funds internally from one expenditure category to another should the need arise. Money cannot be moved from one department to another without approval of the City Council, as recommended by the City Manager.

Supplementary appropriations that may be needed require the recommendation of the City Manager and approval of the City Council. Sufficient funds must be available for such appropriation. If you have any questions, please email the Department of Budget and Evaluation.

9. Where do city revenues come from?

Real estate and personal property taxes are the city’s two main sources of revenue, comprising nearly half of the city’s general revenue sources. All other taxes, fees, licenses, and earnings are the remainder of general revenues. State and federal revenues comprise about 10 percent of General Fund revenues, primarily as categorical aid in the Human Services (social services) area.

Many city revenues, while paid by citizens as taxes to the state and federal levels, come back to the city in the form of aid programs or grants. Each year, the city or city agencies receive funds from state and federal sources for everything from transportation projects to education assistance. Even though these programs are paid for with revenue derived from a citizen’s income and sales taxes, the city usually has little choice in deciding on what to spend the money. The federal and state governments establish the policies and guidelines for these programs that the city must follow in order to be eligible to receive these grants and aid.

While it is still true that much of government revenue is derived from local taxes, user fees are a source of funds for selected public services. Water, sewer, garbage collection, and certain recreation programs are a few examples of public services whose costs are paid for primarily by user charges. If you have any questions, please email the Department of Budget and Evaluation.

10. Since the final budget can be only an estimate, what happens when the actual spending or revenues is higher or lower than the city expected?

If city finances are healthy, the city will complete the fiscal year with expenditures lower and revenues higher than anticipated, that is, with a surplus. Many government financial experts believe that a surplus, or reserve, makes good management sense. As excess city funds are identified, they generally are either used to fund supplementary appropriations to the current year’s budget, are used to fund extraordinary or emergency projects, or unplanned capital projects as they arise.

A far more serious situation exits when revenues are over-estimated and/or not budgeted expenses are incurred, so that a potential deficit situation exists. In such instances, immediate action has to be taken to curtail spending. There is little, if any, opportunity to pursue the alternative remedy, that is, to increase revenue yields, once the budget has been approved. To date, the General Fund has never incurred a year-end deficit from this type of situation. If you have any questions, please email the Department of Budget and Evaluation.

11. How is the operating budget organized?

The front portion of the budget document contains revenue and expenditure summary tables, and explanatory charts. The middle section, comprising the bulk of the document, contains information about the spending plans of city departments. These pages are grouped by functional categories such as public safety, general government, and schools, showing the functions of the departments and what types of expenditures that are planned to be made during the budget year. In addition, measures of service levels are provided through the inclusion of service indicators.

Department descriptions are generally detailed by major operating divisions or activities. Three years of financial information are shown for revenue and expenditure items contained in the budget. If you have any questions, please email the Department of Budget and Evaluation.

12. What is the Capital Improvements Plan?

The Capital Improvements Plan (CIP) is a planning document. It lists many projects that the city desires to accomplish, generally over a five-year period. The CIP includes new construction or renovations to existing school buildings and other city structures, major street, bridge and sewer repair projects, and upgrades to existing park facilities or new park structures.

The CIP is a dynamic instrument that may change from year to year as infrastructure needs in the city are identified. Basically, the preparation, approval and financing process for the CIP are:

1. Development of a CIP by the City Manager and staff
2. City Council approval of a CIP after public hearings
3. City Council approval of a CIP funding source, which is usually a Bond Authorization (after a public hearing)
4. An appropriation of funds to the project
5. Award of a construction contract for the project to be built

These elements are explained further below.

First, the city prepares the multi-year planning document based on all known information about particular projects. Project categories are developed for buildings, school facilities, sewers, streets, etc.

The next step is to request City Council adoption of a resolution approving the CIP. This is an important step that indicates that the city has identified certain infrastructure needs. It does not mean that all projects will be accomplished within the time frames shown in the planning document. Project timing may change for a variety of reasons such as alternative ways to get the project accomplished, need for the project and cost. The City Council has total flexibility to accept, reject or modify projects in the plan.

Capital Improvements Plan (CIP) changes require a different procedure. Upon the recommendation of the City Manager, the City Council may amend the Capital Improvements Plan by a majority of affirmative vote. The CIP is not a formal budget. Appropriations are made on a project-by-project basis only. Only the first year of the plan is approved by City Council on an annual basis. This provides the City Council with flexibility in executing the plan and the ability to add to the CIP with unprogrammed projects as necessary.

If you have any questions, please email the Department of Budget and Evaluation.

13. How does the city pay for Capital Improvement Plan projects?

Before a project can be started, an approved funding source must be identified. If enough uncommitted funds are available, the city may pay cash to have the project done. Most projects however, must be financed over a long time period since rarely do city governments have the money readily available to pay for high-cost capital projects.

Financing projects is similar to a homeowner’s mortgage. The city borrows a large sum of cash to pay for projects and then repays it with interest over a long period of time, generally 20 years. The amount repaid each year is called debt service. The general purpose behind the use of long-term debt for financing capital projects is that these facilities will last for many years so that current taxpayers will not have to absorb the full cost of their construction. Borrowing also serves to smooth the cost impact of large expensive structures (such as a school or fire station) over more than the facility’s shorter construction period.

Before the city can borrow the funds or even commit to begin a project, State law requires that several steps be complied with.

The state requires that a public hearing be conducted on a bond authorization by the City Council. A bond authorization indicates an amount of funds that the city intends to borrow (at some time in the future) to pay for capital projects. A notice (advertisement) that the public hearing will be held by the City Council must be advertised in the newspaper twice during the two-week time period before the public hearing is actually held. The advertisement lists the amount of funds that the city intends to borrow (at some time in the future) and provides an estimate of the amount of money by category that it intends to spend on capital projects.

The public hearing gives citizens an opportunity to express their views about the city’s intention to incur additional debt for capital projects. If the bond authorization is not approved, capital projects can only be done when the city has saved enough money to pay cash for the project.

If the bond authorization is approved by the City Council, it signifies that the city will use bonds as the fund source to pay for projects up to the amount of the bond authorization. It does not mean that the city intends to sell bonds immediately or even in the very near future. Generally, the city only sells bonds when the cash is needed and when market conditions are the most favorable (lowest interest rates) for the city to borrow the money. If you have any questions, please email the Department of Budget and Evaluation.

14. What does the Bond Authorization permit the city government to do?

The bond authorization gives the City Manager authority to bring individual requests for funding for capital projects to the City Council for their action (that is, approval or disapproval of funding). Projects often may be financed in stages - to accomplish the architectural / engineering element, to land purchase when necessary, or to perform studies as required by regulatory agencies. Approval of funding is called an appropriation. When an appropriation of funds is made, construction or whatever work the project calls for may start. Once the work begins, the city is generally committed to doing the project and eventually selling bonds.

If you have any questions, please email the Department of Budget and Evaluation.

15. How can the city proceed with projects if it has not sold bonds to get the cash needed to pay for them?

The city receives most of its revenue on a seasonal basis. Property taxes are collected in November - January and again in May - July. This money must last the city for the entire year. Usually, the city will have enough cash on hand to be able to meet its regular monthly bills and still have enough cash to “front-fund some capital projects. When bonds are eventually sold, the cash that was used to front-fund projects is reimbursed to the city from the bond proceeds.

This procedure is in the best interest of the city as it maximizes the use of the city’s available cash. Bond sales are timed to market conditions (interest rates) and actual cash needs. Actual cash needs are determined by the amount of funds that have been expended on individual capital projects.

If the CIP is approved, the financing process can be summarized as:

• A funding mechanism is approved which generally is bonds (the bond authorization)
• Projects receive funding (an appropriation) on an individual basis
• Project costs are paid for from existing city cash (front-funded)
• Bonds are sold to re-pay any city funds that were used and for the remaining costs of the projects
• The funds borrowed are paid off usually over 20 years (debt service payments)

If you have any questions, please email the Department of Budget and Evaluation.

16. How much can be borrowed?

State law sets the city’s debt limit at 10% of the assessed value of real property located in the city. The city’s adopted policy is that the General Fund’s annual debt service will not exceed 9.5% of the combined city and school revenue for that year. If you have any questions, please email the Department of Budget and Evaluation.

17. How does the budget affect property taxes?

As was mentioned previously, real estate and property taxes are an important source of the revenue used to pay for the cost of government services and facilities. The amount of revenue anticipated to be received by the city is the major factor in calculating the level of expenditures the city may budget. If you have any questions, please email the Department of Budget and Evaluation.

18. How can I express my opinion to elected officials on budgetary issues?

The most direct means of addressing elected officials concerning the budget is by participating in a public budget hearing. These public hearings are held in the evening at two different locations. Notice of a Budget public hearing appears in the newspaper about one month before the hearing. If you wish to speak, you may sign up at the public hearing site that evening of the hearing. You will be asked to furnish your name, address, and the subject matter you wish to address.

All speakers who sign up will be heard, generally in the order in which they registered. Speakers are requested to limit their remarks to three minutes. It will help the effectiveness of your presentation if you have your comments well organized or, better still, in written form.

Written comments, whether or not you personally attend a hearing, are always accepted before or after a hearing by mailing or delivering your comments to the City Clerk’s office. Be sure to include your name, address, telephone number, date, and the subject matter or hearing to which your comments pertain.

Those residents who prefer to voice their views in a less formal forum than public hearings may wish to do so through involvement in organizations such as their PTA or civic associations, as these groups frequently maintain a continuing interest in the budget and often delegate representatives to speak at public hearings. A listing of City Council appointed Boards, Commissions, and Committees can be obtained from the City Clerk’s Office.

These groups provide advisory and administrative support to the City Council through their varied statutory functions. It is through these groups that a variety of citizen’s concerns are heard, acted upon, or recommended to the City Council for action. If you have any questions, please email the Department of Budget and Evaluation.

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1. What is OpenGov?

OpenGov is a financial transparency website which displays government finances over a multi-year period. The default view displays usually displays expenses broken down by department.

2. How do I select the data I want to see?

To focus on specific data — like a fund, department, expense type, or any combination — use the menu on the left side panel. The “By” drop-down allows you to specify which breakdown you want the graphs and table rows to represent on the graph. You can analyze the expense and revenues data by fund, department, or type.

3. Can I select more than one fund or department?

Yes. Use the Data Filter on the left side panel to make specific selections within the data. The Data Filter shows you the hierarchical relationships of Funds, Departments, and Account Types. You'll notice the title of the graph you are viewing on top along with the account type selector. You can use the filter to see the data of most interest to you.

4. How do I see the actual numbers within the graph?

Hover over any area of the graph to see the actual or budgeted amounts for that period. Or, just scroll down to see a table with detailed information.

5. Can I see the data in a different graph?

In the upper right hand corner, you will see options for the different graphs and tables. There are five graph types overall: an area graph, an area graph by percentage, a line graph, a pie graph, and a bar chart. There is also always a table view below any chart or graph. The table allows you to zoom-in on the detailed financial data selected in the chart or graph above.

6. Why are there sometimes spikes in one year?

In reviewing multiple years of data, you may see "spikes" in the individual years; this can be due to unexpected expenses, such as a hard winter, equipment failure, a capital project, or a specific event that required additional funds. You can drill-down into our OpenGov site to learn more about what exactly those expense or revenues are categorized.

7. Can I save the data I am looking at?

Yes, there are Share and Download buttons in the upper right corner. You can share any view on a social network or by email. There are also options to download the displayed data in .csv spreadsheet and .png image formats.

8. How do I learn more about government accounting?

Use the Help menu on the top right corner to navigate to the “Budget 101” primer to learn more about multi-fund accounting.

9. I have a question. How do I contact the City of Newport News?

Use the Help menu on the top right corner to navigate to the “Contact” option to send your message.

10. What revenue sources contribute to the City's General Fund?

Visit our Open Budget portal to view General Fund Revenues

11. What type of expenses does the City's General Fund pay for?

Visit our Open Budget portal to view General Fund Expenses

12. How does the City divide up the General Fund among departments?

Visit our Open Budget portal to view General Fund Departments

13. How much does the City spend on salaries and benefits (General Fund only)?

Visit our Open Budget portal to view General Fund Salaries & Benefits

14. How much does the City spend on salaries and benefits (citywide)?

Visit our Open Budget portal to view Citywide Salaries & Benefits

15. How much is the City receiving in general property tax revenue?

Visit our Open Budget portal to view General Property Tax Revenue Received

16. What is the total amount spent on debt service?

Visit our Open Budget portal to view Amount Spent on Debt Service

17. How much does our Police Department spend?

Visit our Open Budget portal to view Police Department Spending

18. What is the budget for Waterworks?

Visit our Open Budget portal to view Waterworks Budget

19. What is the Nondepartmental budget in the General Fund?

Visit our Open Budget portal to view Nondepartmental Budget in General Fund

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1. Who is eligible for a Concealed Handgun Permit?

Virginia Code §18.2-308.02 provides that any person 21 years of age or older may apply in writing to the clerk of the circuit court of the county or city in which he resides, or if he is a member of the United States Armed Forces and stationed outside the Commonwealth, the county or city in which he is domiciled, for a five-year permit to carry a concealed handgun. There shall be no requirement regarding the length of time an applicant has been a resident or domiciliary of the county or city.

2. How will I receive my permit?

If granted, your concealed handgun permit will be mailed to the address listed on your application. If denied, a Court Order stating so will be mailed. If additional information is needed for processing, you will be contacted at the telephone number or email listed on your application – therefore, please take care to complete your application legibly.

3. How do I get a new permit if it has been lost or damaged?

If you have lost your permit or it has been damaged, you may use the appropriate form below to obtain a replacement permit. Please note that there is a $5.00 fee for a replacement permit.

• CHP Replacement Lost or Damaged - in person
• CHP Replacement Lost or Damaged - by mail

4. How do I change my address if I move?

If you have a change of address that needs to be reported, you may use form SPA-248 to obtain an updated permit. You will need to petition the court that issued your permit as long as it is still valid, regardless of the jurisdiction of your new address. Please note that there is a $10.00 fee for a change of address.

5. Do I qualify for a special permit?

Please reference Virginia code § 18.2-308.03(B) for fee exemptions (Please note: If you qualify, verification of service is required.)

6. Where can I find out more information regarding Concealed Handgun Permits?

For more information regarding firearms and concealed handgun permits you may visit the Virginia State Police website or Virginia Code §18.2-308.02 (et seq).

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1. What is COVA STEM Hub?

Coastal VA STEM Hub is a regional STEM learning ecosystem supporting the Coastal Virginia region (Hampton Roads and Eastern Shore). COVA STEM Hub is a consortia and community of practice of partnerships, including industries leaders, educators for all ages, museums, libraries, families, non-profits and many others – who all promote STEM awareness, engagement, literacy and skill development.COVA STEM Hub has been funded by the City of Newport News and has also received additional funding from the Society of American Military Engineers, the Virginia General Assembly through our partners at Virginia Peninsula Community College.

2. What are some of the goals of this consortia and community of practice around STEM education and engagement?

• Champion STEM fluency and competency
• Support Career Focused STEM Programming that aligns STEM programming to STEM Careers in our region;
• Is an inclusive collaborative community with a DEI (Diversity, Equity & Inclusion) focus

We strive to remove barriers to access STEM education. COVA STEM follows the principles of the Teaching Institute for Excellence in STEM (TIES). By bringing together an entire community, a comprehensive, integrated initiative provides the architecture for cross-sector learning by identifying STEM educators in the private and public sectors and link them to in-school and out-of-school initiatives — building STEM-rich learning environments.

3. What is this funding for?

This grant funding opportunity from COVA STEM Hub is made possible by a partnership between Virginia Peninsula Community College and the City of Newport News through a grant from the Virginia General Assembly, to support new STEM initiatives in the surrounding 17 municipalities. We encourage collaboration on this project to initiate and enhance our STEM programming and activities for residents at all ages. This notice of funding opportunity is open to educators and non-profits to begin new science, technology, engineering and math programming, professional development that leads to new STEM initiatives and events, after-school activities, field trips, equipment and curriculum. Projects proposed for grant funding should cultivate or enhance STEM awareness, literacy, and skill development.

4. Who are the regional municipalities’ that are eligible for this funding?

Coastal VA STEM Hub, is offering grant funding opportunities for educators and nonprofits in Coastal Virginia (i.e., Hampton Roads and Eastern Shore). Educators and non-profits in the following localities are eligible to submit a funding request:

Accomack County	James City County	Southampton County
Chesapeake	Newport News	Suffolk
Franklin	Norfolk	Virginia Beach
Gloucester County	Northampton County	Williamsburg
Hampton	Poquoson	York County
Isle of Wight County	Portsmouth

5. How do we apply for this funding and what is the cap?

The application can be found at www.nnva.gov/CoVA-STEM. The funding is limited, but the review panel would like to keep the cap open for the expected funding requests so that we can view your needs and your creative goals. All submission must be received by 5 PM on May 12, 2023, to be eligible for review.

6. Will this funding be available again?

We do anticipate a similar offering in the future, but we cannot commit to this at the present time. We also anticipate future grant opportunities for this region as STEM Learning Ecosystems have now be written into to the Bipartisan Congressional CHIPS and Science Act.

7. When will our approved and funded projects be required to launch? Will they need a completion date?

We would like to see project launch immediately but we do understand school and other schedules. Please state your timelines in your project narratives. Most projects are expected to close within a year but we also value those projects that can be used year over year – so hear again – please clarify this in your narrative. If extensions are needed please state this in the application.

8. Why has this community of practice formed? What is the business model?

This community action began in August 2019, with an acute awareness that our local industry leaders were struggling to obtain STEM-skilled applicants. The international consultants at TIES who were hired to design the Brooks Crossing Innovation + Opportunity Center’s iLab as the first model site of its kind in the USA. We have embraced and follow this TIES model for STEM Learning Ecosystems and the Community of Practice.

9. Who did I contact if I have further questions?

Please e-mail the Coastal VA STEM Hub Team at covastemhub@gmail.com.

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1. What do I need to do to connect to city sewer?

The current connection rate for sanitary sewer are available in Chapter 33 – Sewers and Sewage Disposal of the Newport News Code of Ordinances. Please contact Development Services Permit office for more information regarding single family residential connection fees at permits@nnva.gov or 757-933-2311. For information regarding connection fees for commercial, multi-family residential, or industrial developments, please contact Development Services for calculations at developmentservices@nnva.gov or 757-926-8761.

2. Does the Planning Department take credit cards for payment?

Yes, the Planning Department does accept credit cards (VISA, Mastercard and Discover) for payment. Checks and money orders shall be made payable to the City of Newport

News. Cash is also accepted for payment; however, our ability to make change can be limited (i.e. we are unable to accept a $20.00 when the fee is $3.15).

3. Can I submit my permit/plan/plat electronically?

The most common permits are submitted, processed and approved electronically via a web-based permit system. Right-of-way, land disturbance/VSMP and over dimensional (hauling) permit applications are filled out using the permit system and required documents are attached to the application submittal. Bonds (or other forms of surety) must be original documents along with a couple other documents that must have original signatures. These documents can be mailed or delivered to the  Development Services Permit office, 2nd Floor, 2400 Washington Avenue, Newport News, 23607. If you have any questions, please contact the Permit office at permits@nnva.gov or 757-933-2311.

4. Where is the Development Services Division office located?

The Development Services Permit office is located on the 2nd Floor of City Hall at 2400 Washington Avenue, Newport News 23607.

5. What are the Development Services office hours?

The Development Services office hours are Monday-Friday, 8:00 AM – 5:00 PM excluding city-observed holidays.

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1. How can I have my bond released for land disturbance or right of way?

Once the permitted project is complete request a final inspection by calling 757-933-2311. After the inspector has performed the final inspection and the work was found to be acceptable, they will close the permit. This step is important, because the surety will not be released until the permit is closed. To request a surety release, a letter or email must be sent to the Development Services Permit office requesting that the specific surety be released/refunded. The surety number, dollar amount and the related permit number must be included in the letter or email. Allow approximately 2 weeks for the request to be processed and the surety to be returned/refunded.

2. What are the Development Services Permit office hours?

The Development Services Permit office hours are Monday-Friday, 8:30 AM – 4:30 PM excluding city-observed holidays.

3. What is a Residential Parking Permit (RPP)? What do I need to obtain a RPP?

The Residential Parking Permit Program (RPPP) is a resident initiated on-street restricted parking program designed to eliminate overflow vehicles parked on specific  street(s) unless they are legally registered to a resident of said street(s). For information regarding the program and how to secure a parking placard, please visit our Residential Parking Permit Program page.

Residential Parking Permit Information

4. What needs to accompany a permit application?

Most permit applications will list the items that are required to be submitted. Please visit our Development Services Permits page for more information and links to permit applications. If you have any questions, please contact the Permit office at permits@nnva.gov or 757-933-2311.

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1. What services does Engineering provide to the city?

View what services are provided by the city online. If you have any questions, please email the Engineering Department.

2. Where can I find maps for the city?

You can find our city maps online. If you have any questions, please email the Engineering Department.

3. Where do I go to complain about stormwater flooding, debris, fish kill or illegal dumping?

You may fill out a stormwater complaint form online if you want to report illegal activities. If you have any questions, please email the Engineering Department.

4. There is someone working in the Right-of-Way: how do I find out who it is and what kind of work is being done?

Please fill out the Right-of-Way form online for information. If you have any questions, please email the Engineering Department.

5. I was involved in a traffic accident, how do I get information for traffic signals and timings?

Any request must be made in writing to the:

• Ms. Jacqueline M. Kassel, P. E., Chief of Transportation Engineering
  Department of Engineering
  2400 Washington Ave.
  Newport News, VA 23607

You need to include the exact location of the traffic device, date and time of the accident, your telephone number, and any other facts that may help in the investigation. If you have any questions, please email the Engineering Department.

6. How do I get information on traffic counts?

You can read about historical traffic count growth (PDF) online. If you have any questions, please email the Engineering Department.

7. What is the Residential Parking Permit Program (RPPP) and where do I go for petition forms?

You can find out about the RPPP and petition forms online. If you have any questions, please email the Engineering Department.

8. There is a streetlight that has been out for sometime, how or who do I contact?

The best way to contact someone about an out or damaged streetlight is by filling out this online form. If you have any questions, please email the Engineering Department.

9. What do I do to find out if the timing on a traffic signal / flasher are correct or could be changed?

If a traffic signal needs repaired, please fill out the traffic signal complaint form. If you have any questions, please email the Engineering Department.

10. How are Stormwater Service Charges calculated?

This service charge is based on the amount of impervious surface on a developed piece of land. You can find out more about service charges online. If you have any questions, please email the Engineering Department.

11. The city is running a smoke test in my area, are they dangerous?

The smoke is perfectly harmless. View smoke testing online if you'd like to know more about the process. If you have any questions, please email the Engineering Department.

12. Where can I find a listing of all the streets in Newport News?

You can find all Newport News city streets (PDF) online. If you have any questions, please email the Engineering Department.

13. How do I find out what streets are closed?

You may sign up or view news alerts to street closures. If you have any questions, please email the Engineering Department.

14. How do I find out about the new Citywide Signal System?

The Feasibility Study and Intelligent Transportation System (ITS) Plan were conducted as part of a predesign evaluation for the upgrade of the citywide traffic signal system in Newport News. The findings that follow establish a plan to guide the city through the design and construction phases of the project. It was determined that the city will pursue a multi-year development of a Citywide Signal System Upgrade. View the following documents on the study:

• ITS (Intelligent Transportation System) Master Plan (PDF)
• ITS Master Plan Figures (PDF)
• Signal System Feasibility Study (PDF)
• Signal System Feasibility Figures (PDF)

If you have any questions, please email the Engineering Department.

15. The sewer connection fees have changed, how do I find the new rates?

The new fee rates can be found online. If you have any questions, please email the Engineering Department.

16. A sign has been damaged, how do I get it replaced?

By filling out the damaged sign complaint form, you can be a part of Newport News. If you have any questions, please email the Engineering Department.

17. How can I get flood zone verification?

You can fill out a form online about flood zone verification. If you have any questions, please email the Engineering Department.

18. I have been flooded, how do I get help?

The Flood Assistance Program (FAP) acquires, relocates, or elevates structures located in the floodplain based on their risk of flooding. To be eligible, the home must:

• Be located in the 100-year floodplain


• Have a finished floor elevation below the 100-year flood level


• Have been under construction before December 31, 1974

There are 3 types of assistance alternatives considered by the program.

• Structure and property acquisition: This assistance involves the city buying your property and its improvements in order to eliminate the flooding damage.


• Structure elevation: This assistance involves the city raising your structure so that floodwaters would no longer enter and cause flood damage.


• Structure relocation: This assistance involves relocating your structure to a location that is not subject to flood damage.

The Newport News Flood Assistance Program is a voluntary program. Applications for 2008 Fiscal Year funding will be accepted in late summer or early fall. During that period, applications will be available for pickup at the Department of Engineering (City Hall, 8th floor) and all main library branches. If you have any questions, please email the Engineering Department.

19. Where do I find the bike routes / paths in Newport News?

To view the current bike routes in the City of Newport News, please visit the GIS website. If you have any questions, please email the Engineering Department.

20. Are there signs available indicating that there are deaf / blind children living in a residence on a city street?

There are signs that indicate deaf (PDF) and blind (PDF) children living in a residential area. If you have any questions, please email the Engineering Department.

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1. Is this a requirement? Will it affect our vendor-client relationship if we decline?

This is the preferred method of payment and part of an effort to reduce checks and eliminate paper waste and inefficiencies. It is not required. This will also decrease the time it takes to complete payment and is more convenient than handling a check.

2. Are there any fees associated with this method of payment?

Payments will be processed as credit card transactions, so your standard merchant fees will apply. There are not any direct fees imposed by the client or issuing bank.

3. Is the client willing to absorb the fees?

It is not the client’s intention to absorb fees associated with your Merchant Service Provider.

4. Is it safe to keep the card number on file?

The new payment process keeps that card account with a credit limit of $0 until an invoice has been approved for payment. Once it is approved, the card will be funded with the exact amount due and you will receive a remittance, which is an electronic confirmation that the card is ready to be charged. This technology makes keeping a card on file completely safe.

5. What if our company policy does not allow us to keep a credit card number on file?

Would your company allow you to maintain only the 1st 12 numbers on the card? For security reasons, the remittance advice, which authorizes payment, only identifies the last 4 digits of the card; upon receipt of the remittance, you would have the complete card information in order to process the transaction.

6. Will I receive payment for all of our company locations?

Receipt of payment will remain the same. If you currently receive 1 check for multiple locations, you will maintain 1 card number on file, and the remittance will identify the appropriate location by invoice number, date, and amount. If a separate check is sent to each remit-to address, a unique card number will be assigned for each location.

7. Will the net terms change? How soon will we get paid?

Your terms will remain the same; however, you do gain float. Funds are typically deposited within 48 hours after processing the transaction.

8. How does this affect our invoicing? What about credits and short-pays?

Your invoicing, current procedures, and client contacts will remain the same.

9. What about past due / outstanding invoices?

Please discuss this with your Accounts Payable contact.

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1. Who do I contact if I want to apply for a grant under the Façade Improvement Grant (FIG) Program?

To apply for a FIG, please call 757-926-8428. A Department of Development representative will be happy to assist you.

2. Is there an application fee?

Yes, there is a non-refundable $25 application fee that must be submitted with every application. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

3. What is the maximum amount I can apply for?

The maximum FIG award available is $20,000. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

4. How often can I apply?

There is no set limit to the number of times a property owner may apply; however, to ensure maximum fairness and accessibility to the program, property owners who receive a FIG must wait 36 months after the completion of their first project before applying for subsequent grants. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

5. What is the time frame on a decision once an application is submitted?

Once your completed application is submitted, it will be presented to the Revolving Loan Fund Committee for their recommendation and Newport News Economic Development Authority for approval. Decisions are usually made within 30 days of receipt. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

6. Can exterior and interior improvements be covered under a grant from the FIG Program?

No, exterior and interior improvements are not covered. Grant funds will only cover improvements done to the exterior / facade of the building. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

7. What if I am a co-tenant of a building, do both tenants need to apply?

FIG applications will only be accepted from the property owner(s). All property owners must sign the FIG Application in order for the application to be considered. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

8. Any specific proof of ownership required?

Ownership of the property will be verified by a Department of Development Representative. To ensure efficient processing of your application, please provide documentation that demonstrates ownership of the property. If the applicant is an LLC, an operating agreement or documents from the initiation of the entity will be helpful during processing. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

9. Can a business take advantage of more than one of your incentive programs?

Yes, businesses may be eligible for multiple incentives. As each business is categorized differently and pays different types of taxes based on the nature of the business, the incentives available will vary. To discuss incentives for which your business may be eligible, please call 757-926-8428. A Department of Development representative will be happy to assist you.

10. Which program will give me the most money?

Because each of the city’s programs has varying qualification criteria, and each project is unique, there is no single way to determine which program will offer the largest incentive amount. If you wish to discuss the opportunities available to your business, please call 757-926-8428. A Department of Development representative will be happy to assist you.

11. Am I eligible if I owe the city any taxes?

You are not eligible if you owe the city taxes. All applicants must be current on city taxes in order to be considered for a FIG. If you have any questions, please call 757-926-8428. A Department of Development representative will be happy to assist you.

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1. Why does the bridge need to be replaced?

The City of Newport News has all bridges inspected biannual. This bridge was built in 1960 and recent inspections show that it is reaching the end of its useful life. If you have any questions, please email the Department of Engineering.

2. What work does the project entail?

This project involves the entire replacement of the existing bridge carrying Route 105 (Fort Eustis Boulevard) over CSX railroad. One half of the bridge will be replaced at a time. Traffic will be shifted to drive on the half not being worked on and reduced to one lane in each direction. If you have any questions, please email the Department of Engineering.

3. Who is the contractor?

The contractor is Bryant Contracting, Inc., of Williamsburg. If you have any questions, please email the Department of Engineering.

4. What studies have been done to predict the impact this project will have on local traffic?

A Traffic Impact Evaluation was performed by a professional traffic engineering consultant. Various scenarios were run and recommendations for signal timing were made. The City of Newport News Engineering staff and our design consultant reviewed these recommendations and they were and incorporated in to the project traffic control plan. Also the recommendations and the traffic control plan were provided to VDOT.

If you have any questions, please email the Department of Engineering.

5. What impact will the project have on my commute?

With the various elements that affect a traffic system it is hard to determine an exact time of delay. Incidents that may cause additional delay could be accidents on Fort Eustis Boulevard, Interstate 64, Jefferson Avenue or Warwick Boulevard, inclement weather, etc. Commute times will increase and motorist should expect major delays on Fort Eustis Boulevard and adjacent routes. If you have any questions, please email the Department of Engineering.

6. What will the speed limit be on Fort Eustis Boulevard?

The speed on Fort Eustis Boulevard will be reduced to 35 miles per hour, for the duration of the project, starting near the entrance / exit ramps for Warwick Boulevard (Route 60) to East of Jefferson Avenue (Route 143). If you have any questions, please email the Department of Engineering.

7. What can I do to reduce the delay to my commute?

We suggest that commuters use the first week to experiment with what method gives them the best results. Some of the recommend methods are:

• Carpool with coworkers
• Use Public Transit
• Use alternative routes
• If possible, stagger your work hours

If you have any questions, please email the Department of Engineering.

8. What has been done to minimize the impact of this project to traffic?

The City of Newport News has published a map suggesting alternate route from Interstate 64 to Fort Eustis, which is available on the project website.
As the project progresses, Newport News Engineering Staff will analyze traffic data and adjust signal timing to help keep traffic moving. If you have any questions, please email the Department of Engineering.

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1. What is a gang?

Virginia State Code § 18.2-46.1 "Criminal street gang" means any ongoing organization, association, or group of three or more persons, whether formal or informal, (i) which has as one of its primary objectives or activities the commission of one or more criminal activities; (ii) which has an identifiable name or identifying sign or symbol; and (iii) whose members individually or collectively have engaged in the commission of, attempt to commit, conspiracy to commit, or solicitation of two or more predicate criminal acts, at least one of which is an act of violence, provided such acts were not part of a common act or transaction.

Gangs may be organized on the basis of race, ethnicity, or geographical location.

2. Who belongs to gangs?

Gangs can affect anyone, regardless of age, where they live or what school they attend. Young people from all walks of life join gangs. Some gang members drop out of school, while others may be excellent students.

Research shows that the following factors are common indicators that a young person may be involved in gang activity:

• Youth admits to gang membership
• Is under 21 years of age and is identified as a gang member by a parent/guardian.
• Is identified as a gang member by a reliable source.
• Resides in or frequents a known gang area, uses a gang's hand signs, colors, or tattoos, and/or associates with known gang members.
• Has been arrested more then once with or in the company of known gang members for crimes that are consistent with gang activity.

3. Why do people join gangs?

A gang often meets needs that go unfulfilled in other areas of a young person's life. The gang may provide a sense of security, loyalty, structure and discipline that may be missing at home. The following is a list of reasons that may lead a young person to join a gang:

• Desire for excitement/machismo
• False representation that it is "cool" to be in a gang
• Feeling of belonging/being cared for
• Friendship/brotherhood
• Lack of alternatives in/out of school
• Lack of economic opportunity
• Lack of positive influence by/interaction with parents
• Media glorification of gang lifestyle
• Prestige/power
• Protection/peer intimidation
• Protection/security from gang violence
• Replacement or substitute family
• Self-respect/identity

4. How to identify gang members?

The following are some common indicators to look for if you suspect an individual may be involved in gang activity. These indicators are not a guarantee that an individual is involved in a gang. The only way to know for sure is by communicating.

• Changing hair or dress styles/having a group of friends with the same styles.
• Changing normal routines/not coming home after school/staying out late at night.
• Drawing graffiti.
• Drawings/homework with the letters "B" or "C" crossed-out, inverted or used improperly. Using gang hand signs.
• Frequent contact with police.
• Frequent disciplinary problems at home/school.
• Increased conflict at home.
• Large amount of unsupervised time.
• Not associating with long time friends/secretive about new friends/activities.
• Photographs with others displaying gang signs, weapons or gang-type clothing.
• Physical signs of being involved in fights/secrecy as to how injuries are received.
• Poor academic progress/skipping school/lack of interest in school activities.

5. How does one get out of a gang?

There are numerous resources available in Newport News to assist in getting out of a gang. Government and civic organizations have developed gang prevention and intervention programs to address the lures of the gangster lifestyle such as;

• Boys & Girls Club
• Faith Based Establishments
• Newport News Juvenile Services
• YWCA

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1. What is my trash collection day?

The City of Newport News collects household trash, bulk/brush debris, and recyclable materials on a prescribed schedule. Designated collection days can be determined by finding the street name on the Garbage/Bulk/Recycling Collection Schedule (PDF) and then looking to the right of the street name to see collection days for Trash, Bulk Waste & Brush, and Recycling. You may also call the 311 Contact Center. If you are calling from Newport News, simply dial 3-1-1. From outside the City of Newport News, please dial 757-933-2311. Call takers are available Monday through Friday from 7 AM until 6 PM.

2. Who can I call to report a missed trash pick-up?

Call the 311 Contact Center. If you are calling from Newport News, simply dial 3-1-1. From outside the City of Newport News, please dial 757-933-2311. Call takers are available Monday through Friday from 7 AM until 6 PM.

3. Who should I call to report flooding and drainage system stoppages?

Call the 311 Contact Center. If you are calling from Newport News, simply dial 3-1-1. From outside the City of Newport News, please dial 757-933-2311. Call takers are available Monday through Friday from 7 AM until 6 PM.

4. How do I get information on Personal Property Taxes?

The Newport News Treasurer’s Office collects Personal Property Taxes.  You can get information by visiting their webpage or calling 757-926-8731.

5. How can I start water service at my home?

Please Visit Newport News Waterworks to start or stop a service for your home.

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1. Sample Question

Sample answer.

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1. What is the NNVA 311 Mobile App?

The NNVA 311 mobile app is a service available to all visitors and citizens of the City of Newport News. This app allows you to submit a service request via your smartphone by simply installing the app, selecting the appropriate service request type, identifying the location of the incident and answering a few questions that pertain to the type of service request you selected.

2. Will I be charged for using the Smartphone app?

There is no charge for downloading or using the Smartphone app.

3. How do I navigate the app & enter data?

This app works the same way other mobile apps do. Tap the icon on the home page of the app to create a “New Request”; find “Recent” service requests that have been entered via Smartphone; see other service requests you have created under “My Requests”; see your favorite service requests under “My Favorites”; and register your contact information by tapping the “Reporter” icon and completing the requested information.

4. How do I turn on GPS location for my phone?

On your phone’s Settings, look for Location Services & enable the GPS locator service.

5. How do I specify or edit the problem location?

Your phone’s GPS will automatically find your location and use that as the problem location. To change the location, press and hold the map marker to drag it to the desired address. Then click OK at the top right of the screen.

If you take a photo of the problem and then change your location before submitting the report, be sure to point the map marker to the correct location of the problem.

6. What can I report via the Smartphone app?

There are 10 service request types on the app. Select “New Request” to see the list.

7. What is the “Reporter”?

The “Reporter” page allows you to register your name & contact information so that you don’t have to re-enter it every time you submit a service request.

8. Do I have to provide my contact information to submit a service request?

Yes. You must register your first name, last name, and either email or phone number on the “Reporter” page.

9. Are photos required?

No, but photos are particularly helpful for the service request types available on the Smartphone app.

10. How do I include a photo?

Once you have selected the service request type, tap the camera icon. The app will ask whether you want to take a photo or select a photo from pictures already on your phone. Tap the option you want. The app will either bring up your phone’s camera feature (so you can take a photo) or will display the photos stored on your phone. Taking a photo or tapping a photo already on your camera will automatically attach it to your request.

11. What does “Share with Public” mean on the service request page?

You can decide whether you want the location & type of the service request you submit to be shared with other app users or remain visible only to you & the City. Sharing with the public will let others know that the issue has already been reported.

12. How can I check the status of my service request?

Tap the “My Requests” icon on the home page to find the status.

13. If my phone’s battery loses power, what happens to my service request?

If your phone loses power or the app crashes while you’re creating your request and you have not completed the process, 311 will not receive the service request.

14. How do I add/update my contact information?

Tap the “Reporter” icon on the app’s home page to create or edit your contact information.

15. What is “My Favorites”?

You can save already-submitted service requests in My Favorites.

Select the service request you want to save (from “Recent” or “My Requests”) and tap the star icon at the upper right. That service request will appear in My Favorites.

16. Where can I send questions or comments about the app?

You can e-mail us at 311@nnva.gov.

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency call 757-928-4100.

2. What if this happened in another city can I file a report using this online police citizen reporting system?

No, If a crime took place outside of the City of Newport News Police Department please call the police department for that city.

3. What if this happened on a state Freeway?

If this took place on a state Freeway please call the Highway Patrol Office nearest you.

4. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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1. Where is it illegal to park?

Based on the city and State Code it is illegal to parking on the following locations:

• On A crosswalk (marked or unmarked). A crosswalk is considered to be the extension of sidewalk boundary lines across a street or at any location where crosswalks are marked with white lines. (City Code Sec. 26-108)
• Parallel parked beside another vehicle (double parked). (City Code Sec. 26-117)
• In front of driveways (commercial or residential). (State Code 46.2-1239)
• Within areas where parking is prohibited by curbs painted yellow or regulatory signage. (City Code Sec. 26-108)
• In a parking space reserved for disabled persons (without a valid DMV issued placard or plates). (City Code Sec. 26-108.1)
• Within 15 feet of a fire hydrant. (State Code 46.2-1239)
• Within 20 feet of a raised curb intersection. (State Code 46.2-1239)
• Within 15 feet of the entrance to a fire, ambulance or rescue squad station. (State Code 46.2-1239)
• Within 500 feet of where fire trucks or equipment are stopped answering a fire alarm or emergency call. (State Code 46.2-921)


• On a sidewalk (City Code Sec. 26-119)
• In such a way that you block or create a hazard for vehicles in a designated traffic lane. (State Code 46.2-888)

When parking on a public road, move as far from traffic as possible. If you park on a roadside shoulder, pull as far on to it as possible. If you park next to a curb, pull close to it. Always park on the right side of the roadway unless it is a 1 way street.

If you have any questions, please email the Department of Engineering.

2. Does the city have a residential parking permit program?

The city has a program that is designed to mitigate excessive non-residential parking within a community. Typically, the Residential Parking Permit Program (RPPP) has applications around schools and the shipyard. However, a program can be established in any residential area provided the program requirements are satisfied.

If you have any questions, please email the Department of Engineering.

3. What are the requirements for the residential parking permit program?

When a problem occurs the resident should call the city to request a copy of the required RPPP Petition. The petition is required to be signed by residents representing at least 75% residential properties that have frontage on the block(s) that desires the program. After the petition is reviewed by the city a study is conducted to determine if 75% of the on street parking spaces are occupied and if of the spaces occupied if 25% of those are from outside the community.

If you have any questions, please email the Department of Engineering.

4. Can I have a handicap parking space in front of my house?

The Transportation Division of Engineering has a program to allow the designation of an on-street Handicap Parking Space in front of a private residence. However, authorization criteria required the resident not have a driveway. The application for a designated space can be obtained by calling the Engineering Department at 757-933-2311.

It should be noted that the designation of a handicap parking space does not reserve that space just for the requesting resident. It is a public street and any vehicle with the proper tags or placard can park in any handicap parking space.

5. What are the parking regulations for cul-de-sacs?

Parking is permitted within a cul-de-sac however, City Code Sec. 26-113 and 26-114 requires parking to be parallel to the curb. Therefore you can not park head on or backed up to the curb. If you have any questions, please email the Department of Engineering.

6. What are the parking regulations for boats, trailers, and larger vehicles?

City Code Sec. 26-121 states that it shall be unlawful to park a motor vehicle, trailer, or semitrailer with a gross vehicle weight rating in excess of 1 ton upon any street in the City for a period longer than two hours unless it is in front or to the side of a building used as a place of business by the owner of the vehicle or the vehicle is actively being loaded or unloaded.

Additionally, City Code Sec. 26-126.1 states that any vehicle whose overall length exceeds 20 feet, or whose overall width exceeds 8 feet or whose overall height exceeds 8 feet can not park on a residential street from 7 PM - 6 AM, on Monday through Thursday and from 6 PM on Friday to 6 AM the following Monday.

If you have any questions, please email the Department of Engineering.

7. What are the parking regulations for parking on or over a sidewalk?

City Code Sec. 26-119 states that it shall be unlawful to place or park a motor vehicle or trailer upon any sidewalk in the city. Sidewalks are part of the public street and can not be blocked by any part of a vehicle or trailer. If you have any questions, please email the Department of Engineering.

8. What are the parking regulations for parking in a street space?

You can park where the city has designated on street parking spaces with lines or other markings, city Code Sec. 26-116 states that a parked vehicle must be within the limits of the lines or markings. If you have any questions, please email the Department of Engineering.

9. How close to the curb must I park?

Except where the on street parking has marked spaces, City Code Sec. 26-114 indicates that you must leave at least 3 feet between your vehicle and the vehicle in front of you and that the wheels closest to the curb can not be any further than 12 inches from the curb. If you have any questions, please email the Department of Engineering.

10. What is a loading zone and can I park there?

A loading zone is simply a portion of the street next to a curb in front or to the sides of stores, warehouses and places of business where merchandise or material is unloaded or loaded and is designated and marked with signage as a No Parking – Loading Zone. No vehicles, except ones used for the act of loading or unloading merchandise or material, are allowed to park in a loading zone between the hours designated on the sign. (City Code Sec. 26-124)

If you have any questions, please email the Department of Engineering.

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1. How long do I have to pay a parking fine?

If the parking fine is paid within the 30 business days, you may deduct $5 ($25 for handicap parking) from the ticket total.

For example, I have a $20 parking ticket for overtime. I pay within 5 business days, I write a check for $15. If you pay after 5 business days, the deduction is not allowed.

If a parking fine is not paid within 30 days a Law Enforcement Notice is sent. After 30 days an additional $25 fine is levied on the parking ticket and an approximate, 15 days later, a summons is issued.

Once a summons has been issued, payment may not be accepted by the Treasurer's Office. You must appear before the Records Management Division of the Police Department (9710 Jefferson Ave., 757-928-4100 between the hours of 8 AM to 5 PM, Monday through Friday) to have the summons served. If you have any questions, feel free to email the Treasurer's Office.

2. I mailed my payment on the 4th business day; will I be penalized if it reaches the Treasurer's Office after the 5th business day?

No. The cashier will view the postmark date, so that you will not be penalized if the payment arrives after the fifth business day. If you have any questions, feel free to email the Treasurer's Office.

3. I mailed my payment on the 6th business day but I had deducted the $5 from the ticket amount; what will happen?

Since it is after the 5th business day, your payment and parking ticket will be returned to you. We do not accept partial payments on parking fines. If you have any questions, feel free to email the Treasurer's Office.

4. I feel that I did not deserve the ticket, what can I do?

You should contact the Records Management Division of the Police Department at 757-926-8794 from 8 AM to 5 PM, Monday through Friday. The Treasurer's Office only accepts payment. Any questions or concerns should be directed to the above mentioned office.

5. I got a ticket for parking in a handicapped zone. I have a handicapped sticker but forgot to display it. What can I do?

Take the handicapped sticker you have to the Records Management Division of the Police Department located at 9710 Jefferson Ave., Newport News, VA 23605, phone 757-928-4100.

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1. What is the Easy Pay program?

The Easy Pay program allows residents the ease and convenience of pre-authorized tax payments, providing you an opportunity to tailor your tax payments to your monthly, quarterly, or due date budget. You will no longer need to worry about remembering to make your payment or about lost payments. The Easy Pay program allows residents the ease and convenience of pre-authorized tax payments, providing you an opportunity to tailor your tax payments to your monthly, quarterly, or due date budget. You will no longer need to worry about remembering to make your payment or about lost payments.

2. How does the Easy Pay program work?

Upon completion of the authorization form, the city notifies your financial institution that you wish to have your tax payments drawn directly from your checking or savings account. Each month, quarter, or due date we will notify your financial institution of the amount that must be subtracted from your account. Your financial institution will then automatically withdraw this amount and forward it to the city.

If you have any questions, feel free to email the Treasurer's Office.

3. I have a budget. May I pay my personal property and/or real estate taxes and stormwater fee monthly?

Since January 1, 1999, the citizens of Newport News are able to electronically deduct a set amount from their bank, savings and loan or credit union account automatically. If you have any questions, feel free to email the Treasurer's Office.

4. How much does it cost to participate in the Easy Pay program?

There is no charge from the city to participate in the Easy Pay program. If you have any questions, feel free to email the Treasurer's Office.

5. How will I know my financial institution paid my bill?

The automatic payment plan works like a check in every way. Instead of receiving a canceled check with your monthly statement, the payment will appear as a line item on your statement. If you have any questions, feel free to email the Treasurer's Office.

6. When will my account be debited?

Your account will be debited on the 5th of each month or quarter, or you may choose to have the full amount of tax debited on the tax due date. If you have any questions, feel free to email the Treasurer's Office.

7. May I select the amount to be debited each month?

The choice is yours. You may allow the city to estimate the monthly, quarterly, or due date tax payment in order to pay your tax in full upon the tax due date or you may select a monthly debit amount to accommodate your budget. However, if a balance remains on the due date, it is your responsibility to pay the remaining balance in full.

If you have any questions, feel free to email the Treasurer's Office.

8. Will I still receive my tax bill(s)?

Yes, you will receive an Easy Pay statement reflecting all tax assessments included in the Easy Pay Program. If you have any questions, feel free to email the Treasurer's Office.

9. I have added / deleted a vehicle; how does this change my Easy Pay account?

If a new vehicle has been acquired or a vehicle has been disposed of, please notify the Treasurer's Office so that your Easy Pay account may be adjusted to show an increase or decrease of your debit amount. Be sure to indicate on the notice of acquisition or disposal that you are participating in the Easy Pay Program. If you have any questions, feel free to email the Treasurer's Office.

10. Can I cancel the Easy Pay program at any time?

You can cancel the Easy Pay program at any time. Just provide your cancel notification in writing before the 2nd of the month to ensure a stop is placed on the pre-authorized debit. If you have any questions, feel free to email the Treasurer's Office.

11. How do I sign up for the Easy Pay program?

Fill out the Easy Pay program form online to enroll in Easy Pay. If you have any questions, feel free to email the Treasurer's Office.

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1. What is the Easy Check program?

The Easy Check program allows individuals the ease and convenience of pre-authorized tax payments, via a secured web page, providing you an opportunity to make your tax payments electronically. You will no longer need to worry about remembering to mail your payments. If you have any questions, feel free to email the Treasurer's Office.

2. How does the Easy Check program work?

Upon completion of the authorization form, the city notifies your financial institution that you wish to have your tax payment(s) drawn directly from your checking or savings account electronically. Your Financial Institution will then withdraw the amount you authorize and forward it to the city, which will apply it to the tax account(s) which you have chosen.

If you have any questions, feel free to email the Treasurer's Office.

3. How much does it cost to participate?

There is no charge from the city or your financial institution to use this service. If you have any questions, feel free to email the Treasurer's Office.

4. How will I know my financial institution paid my bill?

The automatic payment plan works like a check in every way. Instead of receiving a canceled check with your monthly statement, the payment will appear as a line item on your statement. If you have any questions, feel free to email the Treasurer's Office.

5. When will my account be debited?

Your account may be debited on the same date you submit your authorization, or up to 5 working days after your submission. Authorization received on tax due dates will be processed that working day. If you have any questions, feel free to email the Treasurer's Office.

6. May I select the amount to be debited?

You may select to pay all your accounts in full, or you may select an amount which accommodates your budget. However, if a balance remains on the due date, it is your responsibility to pay the remaining balance in full. If you have any questions, feel free to email the Treasurer's Office.

7. Will I still receive a tax bill?

You will still receive a bill. Your tax bill will reflect the most recent payments and indicate the balance due. If you have any questions, feel free to email the Treasurer's Office.

8. Can I cancel the Easy Check program at any time?

You may cancel Easy Check at any time. Each time you use the service is considered a separate occurrence. If you no longer wish to pay with Easy Check, simply do not submit any more requests. If you have any questions, feel free to email the Treasurer's Office.

9. How do I sign up for the Easy Check program?

Simply follow the Easy Check link to go to the Easy Check form. If you have any questions, feel free to email the Treasurer's Office.

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1. What is Invoice Cloud?

If you wish to pay by credit card, we have implemented a new program, provided by Invoice Cloud, by which credit card payments may be processed over the telephone (24 hours a day, 7 days a week), or over the Internet. Pay from the convenience of your home or office. This program accepts Mastercard, Visa, American Express and Discover / Novus.

If you have any questions, feel free to email the Treasurer's Office.

2. What is the fee for using Invoice Cloud?

The fee is based upon the size of the transaction. Normally, the fee is 2.95% of the total with a minimum charge of $2.95. Please note that all fees are paid to Invoice Cloud for the cost of providing this service. The City of Newport News does not retain any portion of this fee.

If you have any questions, feel free to email the Treasurer's Office.

3. How do I pay over the phone with Invoice Cloud?

To pay by credit card over the telephone, simply follow the steps below:

1. Call 1-855-985-1135


2. Enter payment information


3. Enter credit card information

The system will then give you a verbal receipt number. The nominal fee for this service is 2.75% or a minimum of $2.95. If you have any questions, feel free to email the Treasurer's Office.

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1. What are Personal Property Taxes?

Personal Property Taxes are those taxes which are assessed on cars, trucks, motorcycles, trailers, buses, mobile homes, motor homes, boats, boat motors and aircraft. Taxes are assessed by the Office of the Commissioner of the Revenue. If you have any questions, feel free to email the Treasurer's Office.

2. How do I know if I should be paying Personal Property Taxes?

Vehicles registered in Newport News are taxable. Vehicles not registered with the Commonwealth of Virginia Division of Motor Vehicles or Newport News are subject to tax if the vehicle is garaged, stored or parked in Newport News for more than 30 days, with the exception of those exempted by law. An example of an exemption would be active duty military non-resident (legal home of record other than Virginia).

If you have any questions, feel free to email the Treasurer's Office.

3. How is my vehicle assessed?

Vehicle personal property tax is assessed by the Commissioner of the Revenue. Assessments are based on the average loan value listed in the N.A.D.A. (National Automobile Dealers Association Official Used Car Guide). The minimal assessment is $200. If you have any questions, feel free to email the Treasurer's Office.

4. What is the Personal Property Tax rate?

The Personal Property Tax rate is set each year by City Council. The current tax rates are as follows:

• Tangible Personal Property (cars and trucks): $4.50
• Boats (under 5 tons), Motors, RV's and Campers: $1.00
• Mobile Homes: $1.22
• Machinery and Tools: $3.50
• Handicap Equipment and Disabled Vet: $1.00
• Boats over 5 tons: $0.90

If you have any questions, feel free to email the Treasurer's Office.

5. Do I have to pay Personal Property Taxes if I am active duty military?

The Servicemembers Civil Relief Act (SCRA), a federal act, sets forth that any person in the military service is exempt from taxation by all states except their home state or political subdivision. Vehicles registered in the name of the active military person only, are exempt from Personal Property Taxes. If a vehicle is jointly owned, and the spouse or other person named is non-military, the vehicle is taxable.

The Military Spouses Residency Relief Act, effective November 11, 2009, amends the Servicemembers Civil Relief Act. Spouses of active duty military members who have vehicles titled in their name or jointly with the service member may be exempt from personal property tax if certain conditions are met. Please contact the Commissioner of the Revenue at 757-926-8657 for more information.

6. I am in the military and lease a vehicle. Am I taxable?

The answer is yes, you are taxable. Leased vehicles are not owned by the person but by the lease company. Therefore, they are taxable. If you have any questions, feel free to email the Treasurer's Office.

7. When are Personal Property Taxes due?

Personal Property Taxes are normally due twice a year (June 5 and December 5). If a vehicle is registered late, a date other than June 5 or December 5, is the due date for your Personal Property Taxes for that period only. If you have any questions, feel free to email the Treasurer's Office.

8. What if I am late paying my Personal Property Taxes?

Your Personal Property Tax is delinquent the day after the due date. At that time an automatic 10% penalty is added, based on original assessed value. After 1 month interest begins to accrue. Late payments remitted without the appropriate penalties and interest will be considered partial payments. If you have any questions, feel free to email the Treasurer's Office.

9. I want to pay my Personal Property Taxes, but I find myself in financial straits at this time. What can I do?

If you want to pay but due to circumstances are unable, contact the Delinquent Section of the Treasurer's Office 757-926-8731. They will work with you on paying your taxes within a reasonable time period. They may not relieve the penalties and interest, but they can forestall any legal action.

10. I just sold my vehicle. What do I have to do?

You must notify DMV and the Commissioner of the Revenue. The Commissioner's Office must have the information in writing. If you have any questions, feel free to email the Treasurer's Office.

11. I just moved to Newport News, what do I have to do?

First off, welcome to our great city! In order to receive your tax bill in a timely manner, you must notify in writing the Office of the Commissioner of the Revenue of your change of address. If you fail to contact the Commissioner's Office and do not receive your tax bill, you will still be responsible for any late payment penalties and interest.

If you have any questions, feel free to email the Treasurer's Office.

12. I just moved out of Newport News to another city / county, what do I have to do?

Please notify the Commissioner of Revenue's Office in writing of your residence and the date you moved from Newport News. Your tax bill will be prorated accordingly and a corrected bill will be mailed to you.


Commissioner of the Revenue

2400 Washington Ave.

Newport News, VA 23607


Phone: 757-926-8657
Fax: 757-247-2628


Hours

Monday - Friday
8 AM - 5 PM


If you have any questions, please email the Treasurer's Office.

13. I just moved out of Newport News to another state, what do I have to do?

Please provide a copy of the new state registration on your vehicle. Your vehicle remains taxable to Newport News until it is registered in the other state. Please mail or fax to the Commissioner of the Revenue at:


Commissioner of the Revenue

2400 Washington Ave.

Newport News, VA 23607


Fax: 757-247-2628


If you have any questions, please e-mail the Treasurer's Office.

14. How does the Personal Property Tax Relief Act of 1998 (PPTRA) affect me?

The PPTRA provides tax relief to citizens and their families on a portion of personal property taxes paid on the first $20,000 of value for qualifying vehicles. Personal Property tax on vehicles valued at $1,000 or less has been eliminated and the Commonwealth's Share is 100%. For 2002 the Commonwealth's Share is 70% of the personal property tax bill for qualifying vehicles.

The Personal Property Tax Relief Act of 1998 provides tax relief for any passenger car, motorcycle, or pickup or panel truck having a registered gross weight of less than 7,501 pounds. The vehicle must be owned and leased by an individual and not for business purposes. A vehicle is considered to be used for business purposes if:

• More than 50% of the depreciation associated with the vehicle is deducted as a business expense for Federal Income Tax
• More than 50% of the mileage for the year is used as a business expense for Federal Income Tax purposes or reimbursed by an employer
• The cost of the vehicle is expended pursuant to Section 179 of the Internal Revenue Service Code
• The vehicle is leased by an individual and the leasing company pays the tax without reimbursement from the individual

Vehicles qualified for tax relief are noted on your tax bill and show a reduction for the portion of the tax the Commonwealth will pay. For qualified vehicles, your tax bill is reduced by the applicable tax relief percentage for the tax year on the first $20,000 of value. The city of Newport News will be reimbursed by the Commonwealth for the amount of the reduction once you have paid the balance due shown on your bill.

If your qualifying vehicle's assessed value is $1,000 or less, your tax has been eliminated and the Commonwealth's share is 100%. Tax relief is calculated using the city of Newport News effective rate in effect on August 1, 1997.

You are required to certify annually to the city of Newport News that your vehicle remains qualified to receive car tax relief. Therefore, it is important that you review the information sent to you by your locality to be sure that your vehicles are properly qualified. This information may be included on items such as personal property tax returns, decal applications or tax bills.

If your vehicle is improperly qualified or you are uncertain whether your vehicle would be eligible for car tax relief because it is used part of the time for business purposes, contact the Office of the Commissioner of Revenue at 757-926-8657. When you display your city of Newport News decal and pay your taxes on qualified vehicles, you are certifying to the city of Newport News that your vehicle has been qualified correctly.

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1. Do red light running cameras really reduce crashes at intersections?

Red Light Photo Enforcement reduces crashes at monitored intersections approximately 24%. The technology tends to produce generalized changes in driver behavior, so violations and crashes decline throughout the area where cameras are used, not just at the specific intersections equipped with cameras. (Insurance Institute for Highway Safety; IIHS, 2011)

2. Why doesn't the Police Department use existing personnel for this enforcement?

Each year red light violations account for 6% of the total traffic summonses issued by officers in our city. Newport News police officers issued 1,121 red light violation summonses in 2010, 1,242, and red light violation summonses in 2011 (a decrease from 2,095 summonses in 2008, prior to PhotoSafe). Cameras act as a force multiplier for the Police Department. The cameras will contribute to public safety at their designated locations 24 hours a day and free the police officer to address other community issues.

3. If ticketing drivers reduces crashes, why doesn't the Police Department enforce more red light running violations?

Cameras reduce the danger of red light enforcement to officers and the public. Officers trying to enforce red light violations may have to travel against traffic, increasing the likelihood of a collision. The police department does not have enough officers to enforce every intersection 24 hours a day and 7 days a week. The camera has the ability to capture violations in the absence of officers.

4. Do cameras photograph every vehicle passing through an intersection?

No. Cameras are set so that only those vehicles that enter the intersection after the light has turned red are photographed. Vehicles entering the intersection on yellow and are still in the intersection when the light turns red are not photographed. The camera system only takes pictures when a violation occurs.

5. What kind of violation will be issued and what would the fine be?

Virginia State Code 15.2­-968.1 mandates the violation as a driver responsibility. It is presumed that the owner of the vehicle was the driver at the time of the violation. Red light violations are handled similar to a parking violation. There is no insurance liability and no DMV implication or points associated with the driver or owner of the vehicle. By law, the civil fine cannot exceed $50.

6. How will I know which intersections have red light cameras?

Legislation enacted by the 2007 General Assembly requires that localities place conspicuous signs within 500 feet of the intersection where a red light running camera is installed. Localities also are required to conduct a public awareness program advising the public that a photo enforcement system is being implemented or expanded. All intersections are listed on the PHOTOSafe information webpage.

7. What happens when a funeral procession or emergency vehicle continues through a red light at an intersection that it is photo enforced?

Special circumstances such as a funeral processions will be rejected by officers. Emergency vehicle generated violations (Police, Fire, EMS) will be reviewed by officers in the interest of public safety. All violations are screened and reviewed individually before a determination of a violation of law or policy is made.

8. Who will determine what constitutes a violation?

All violations are reviewed and certified by a sworn Police Officer. Any vehicle that enters an intersection, including the crosswalks, after the light has turned red is in violation and subject to fine.

9. How is the timing interval determined between the red, yellow and green traffic lights at an intersection?

The City of Newport News Department of Traffic Engineering is responsible for determining the traffic light timing intervals. Times at signals is determined based on variables such as the posted speed limit, typical deceleration rates of vehicles, the grade of the road (uphill or downhill), the width of the intersection, and the amount of time it takes a driver to see the yellow signal and react (perception­ and reaction time). All traffic signal timing has been evaluated and approved by the department of traffic engineering and reviewed by VDOT in accordance with VDOT guidelines.

10. Isn’t the main purpose of red light cameras to make money?

No. The objective of the PHOTOSafe enforcement program is to improve intersection safety. Signs and publicity campaigns required by the 2007 General Assembly warn motorists that photo enforcement is in use. Revenue is generated by penalties paid by drivers who continue to run red lights. Penalties for red light violations in Virginia are limited to $50 per violation by legislation. Independent audits of red light camera enforcement across the country have found that these programs generally do not generate excess revenue. Camera equipment costs vary based on the type of camera, the complexity of the intersection, and technical requirements.

A typical red light camera system with installation, maintenance, and monitoring costs more than $100,000. The City of Newport News will incur limited financial liability (no up­front costs) and will maintain a “cost neutral” program. The monetary impact to the city is a fixed monthly fee paid to the camera company. The camera company does not get paid on a per ticket basis. Newport News tax payers and law abiding (or safe drivers) will not absorb the cost of the automated systems. In short, the violators alone will pay for the cameras.

11. Does the system enforce running right turns on red?

Yes. Virginia law requires all vehicles to stop on a red light signal. Right turns on red are permitted unless otherwise posted. The camera will capture right turn violations on vehicles that proceed without coming to a full stop. The sensors will detect violations in the right turn lanes being monitored and activate the photo enforcement system. Officers will review each captured offense and determine if the vehicle stopped and proceeded safely in accordance with Virginia law.

12. What happens if my vehicle is caught running a red light?

The photo enforcement system captures the violation. The contracted company reviews and validates the violation and sends it to the police department. A sworn law enforcement officer reviews the evidence captured by the system and either accepts the violation for civil penalty or dismisses the violation due to circumstances that are either acquired by the monitoring system or observed in the video evidence. If the officer accepts the violation, he or she will then obtain the vehicle owner’s information for mailing of the notice and $50 fine. The registered owner of the vehicle will receive the violation notice in the mail with instructions for viewing the violation.

13. How do I review the violation and pay the fine?

You will be provided with three still photographs of your vehicle on the printed violation notice. You can review the red light violation via the internet. You can access your violation by entering your violation and PIN number from your citation. Both video and still photo evidence is available for review. The owner/driver can arrange for an opportunity to meet with a PHOTOSafe program officer to review the evidence and discuss the red light running violation. Lastly, the vehicle owner/driver can request a court date for the evidence to be heard in the Newport News General District Traffic Court. The owner/driver can request a court date to be heard in the Newport News District Traffic Court by calling 855-716-2028 or by mailing in the request to: 2500 Washington Ave., 2nd Floor, Newport News, VA 23607.

14. Does the City of Newport News have a local ordinance as required by Virginia State Code 15.2-968.1?

Yes, Newport News City Code Sec. 26-9.1 authorizes the use of red-light photo monitoring systems.

15. Why did the City of Newport News give drivers a 30-day red light running warning period at the location where a camera system is activated?

Red light running is a violation of the law at every signalized intersection in the City of Newport News. The warning period only applies to the use of the automated enforcement camera system. The 30-day warning period is considered a part of the public awareness process for implementing or expanding the automated enforcement program.

16. What happens if an officer issues a summons to the driver of a vehicle and the red light camera also captures the vehicle during the red light running violation?

An officer’s summons takes precedence over the over the camera violation citation. The officer will identify and issue the summons to the driver.

17. What happens when the camera captures a Newport News city vehicle?

Drivers are not given a “free pass” because it is a city owned vehicle. The driver is responsible for the operation of the vehicle and each matter is handled as a personnel issue, resulting in implications up to termination of employment.

18. What happens when the camera captures a commercial motor vehicle or a vehicle that is owned by a company or state or local agency that has a fleet of vehicles?

The violation notice is mailed to the registered owner the same as any other vehicle.

19. What if I still have additional questions?

Contact the PHOTOSafe Program by phone at 855-716-2028 or by email.

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1. What permits does Development Services Division issue?

The Development Services Division provides the following permits. If you have any questions, please email Development Services Division Permits.

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1. Can I take the animal home the same day?

Yes! We know that you have likely been waiting for this moment and preparing for this adoption for some time. PRAS is excited to be able to complete same day adoptions for guests after they have met with our Adoption Specialists and agree it is a good match.

2. Does PRAS adopt to people that rent or who are in the military?

Absolutely! We support adoptions to those that rent or who are in the military. We do recommend that prior to adoption that you have verified and informed your landlord or apartment complex of your intention to adopt an animal, and that you are aware of any Pet policy prior to coming to PRAS. Also that you have a successful plan in place if your living situation were to change suddenly. If you have questions you are welcome to bring a paper or digital copy of your Pet Policy with you and we can help review it with you to make sure that you meet the requirements of your pet policy.

3. What if I have other pets at home?

It is great that you have included them in your plan and given them consideration when looking to adopt a new companion. Your Adoption Specialist will discuss with you everything we know about the animal you are interested in and can additionally provide helpful information on how to do animal introductions with your other pets.

Additional Animal Meet and Greets may be required based on the behavioral profile and needs for the individual animal. Those can be scheduled on a case by case basis to best support you as the adopter.

4. Can I bring my personal dog to PRAS to help choose my next companion?

At this time PRAS is only allowing guests to bring their personal dogs for dog to dog meet and greets.

It is recommended that you leave your personal dog at home until you have first met with the PRAS animal you are interested in. We recommend this to prevent your pet from getting stressed while they wait and we can plan for that next interaction either same day or the following day.

To bring your personal dog companion to our PRAS facility we do require you to bring your dog’s current Vaccine History that displays they are up to date with their Rabies vaccine and/or Rabies Certificate. (The rabies tag alone is not sufficient).

5. Can I bring my personal cat to PRAS to help choose my next companion?

No. PRAS does not allow guests to bring their personal cats to our adoption center. Your personal cat can become very stressed and unhappy which can make for a very dissatisfied experience. Don’t worry—PRAS Adoption Specialists will help you with examples of how to introduce them to their new friend.

6. What forms of payment do you accept for the adoption fee?

PRAS accepts cash, check, or credit card.  We do not accept American Express.

7. Can I bring my adopted companion back to PRAS for medical care?

Unfortunately no. Once you adopt an animal from PRAS all medical responsibility is now up to you. However, PRAS has partnered with several veterinary clinics in the area that have offered to complete a complimentary vet exam within 7-10 days after your adoption. We recommend using that to help establish a great relationship with your new vet.

For most cat and dog adoptions there is also an offer for pet health insurance available through 24hour Pet Watch and Pet Health that you can also utilize. Some limitations apply. Speak to a member of the front desk team for more details.

8. What is included in the adoption fee?

When adopting a cat or dog from PRAS your adoption fee covers:

• Spay/Neuter Surgery
• All Age Appropriate Vaccines + Boosters during their stay with us
• Rabies Vaccine if older than 12 weeks
• Deworming and Flea Treatments
• Microchip * This is registered with your information when you finalize your adoption.
• Age appropriate diagnostic testing for dogs (Heartworm test) and cats (FIV/FeLV test)
• Any current medications while the animal is in our care.

9. Can I place an animal on hold to purchase supplies before bringing for my new companion home?

At this time PRAS is not using Adoption Holds unless it is for a dog to dog introduction. PRAS has a great supply of retail items like collars, leashes, carriers, crates, toys and bowls that you can purchase at time of adoption so you can take the animal home with you the same day and still feel prepared.

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1. Why are assessments determined annually?

The assessor is legally required to assess annually. If you have any questions, please email the Real Estate Assessor's Office.

2. What is the effective date of an assessment?

Each parcel is assessed as of July 1. If you have any questions, please email the Real Estate Assessor's Office.

3. Does the assessor determine the tax rate and the real estate tax?

The assessor does not determine the tax rate and the real estate tax. The real estate tax rate is determined each year by the City Council. The amount of real estate tax is determined by multiplying the assessed value by the tax rate. If you have any questions, please email the Real Estate Assessor's Office.

4. Does the assessor set assessment policy?

The assessor does not set assessment policy. The assessor's duties are administrative and subject to judicial review. In simple terms, the assessor follows legal guidelines in listing and valuing real estate for taxation; if a citizen(s) feels the assessor is not acting legally, remedial action may be sought in a court of law. If you have any questions, please email the Real Estate Assessor's Office.

5. Does the assessor control the amount of taxes collected?

The assessor does not control the amount of taxes collected. The assessor has nothing to do with the total amount of taxes collected. If you have any questions, please email the Real Estate Assessor's Office.

6. Who is responsible for mailing the real estate tax bills and who collects the tax?

The City Treasurer is responsible for mailing the real estate tax bills and also collects the tax. If you have any questions, please email the Real Estate Assessor's Office.

7. Will routine property maintenance increase your assessment?

Routine property maintenance will not increase your assessment. Generally, only those items which materially enhance the value of the property, or repairs that recapture a loss in value that has been previously recognized in a lower assessment, result in an increased assessment. If you have any questions, please email the Real Estate Assessor's Office.

8. Do demolitions affect the assessment?

The assessed value of all buildings, which are demolished, is deducted from the total assessment quarterly following completion of demolition. If you have any questions, please email the Real Estate Assessor's Office.

9. When are buildings under construction assessed?

All new construction is subject to being assessed on a quarterly basis when substantially completed. If you have any questions, please email the Real Estate Assessor's Office.

10. I am building an addition to my already-built house; when will the addition be assessed?

All additions and alterations to existing properties are inspected and subject to being assessed on a quarterly basis when completed. If the addition is considered substantially complete, the assessment will be made effective as of that date. If you have any questions, please email the Real Estate Assessor's Office.

11. How are property owners notified of any change made in the assessed value of their property?

When any change is made in the total assessment of a property, the property owner is notified of the new value in writing by the Assessor. If you have any questions, please email the Real Estate Assessor's Office.

12. Is it fair for my assessment to increase at a rate greater than the city average?

It is fair for your assessment to increase at a rate greater than the city average. The city average can be misleading. The city has in excess of 50,000 parcels of real estate which increase at different rates, depending on the location. The city average is a composite of all these different rates; therefore, the average rate of increase is not a true reflection for any specific parcel.

Each assessment is established according to fair market value on July 1. This is a legal mandate and the assessor has no authority to cap assessments at a certain percentage increase, or use an average factor to adjust assessments. If you have any questions, please email the Real Estate Assessor's Office.

13. How often is my property visited by an appraiser?

All properties are viewed annually. More detailed inspections are conducted for any addition or alteration or upon request of the property owner. If you have any questions, please email the Real Estate Assessor's Office.

14. I just bought a house for X dollars; shouldn't the assessment be set exactly at X dollars?

This is not always the case. Fair market value is, in effect, an analysis of sales prices. Every buyer and seller operates under unique motivations and a differing skill level. A sale price is that point measured in dollars where two parties are willing to strike an agreement. Many times, very similar properties sell for divergent prices. The assessor must apply the general market indications of value to specific parcels of real estate.

If you have any questions, please email the Real Estate Assessor's Office.

15. I'm a retired person, why should my assessment increase?

There are many ideas regarding how the assessment process should work. Our elected officials write laws that the assessor must administer. The assessor administers the assessment process in accordance with the Code of Virginia and the Code of Newport News which require all assessments to be based on fair market value with no consideration given as to the ownership or personal circumstances involved.

The assessor has no authority to reduce or abate assessments for the above mentioned reasons. If the assessor were allowed to make such reductions, there could be no uniformity or equity in the assessment system. While assessments cannot be reduced, real estate tax relief may be granted if certain requirements are met. Additional information concerning the requirements for this program may be obtained by calling the Commissioner of the Revenue at 757-926-3535.

16. What sales or property transfers are utilized when determining assessments?

Only sales that are arm's length transactions are considered when determining a property's value. Reasons that a sale may not be considered in the analysis are numerous. One property may have sold for more than it is worth because the buyer was in a hurry and would pay any price. Another may have sold for less than it is worth because the owner needed cash right away and was willing to sell to the first buyer who made an offer. Other examples include foreclosure sale, short sale, divorce settlement, etc.

If you have any questions, please email the Real Estate Assessor's Office.

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1. What are Real Estate Taxes?

Real Estate Taxes are those taxes which are paid upon land and improvements. Taxes are assessed by the Real Estate Assessor's Office. Real Estate Taxes aid in supporting the many services provided by the City of Newport News. Police and fire protection, schools, parks, playgrounds, libraries and refuse pick up are but a few of the services provided.

If you have any questions, feel free to email the Treasurer's Office.

2. How is my property assessed?

Properties are assessed once a year by the Real Estate Assessor's Office. All inquiries should be directed to that office at 757-926-1926. If you have any questions, feel free to email the Treasurer's Office.

3. What is the Real Estate Tax rate?

The Real Estate Tax rate is set each year by City Council. The current tax rate is $1.18 per $100 of assessed value. If you have any questions, feel free to email the Treasurer's Office.

4. Is there a tax relief program?

Yes, there is a Tax Relief Program for the elderly and disabled. View eligibility information online, or call the Commissioner of the Revenue at 757-926-3535.

5. When are Real Estate Taxes due?

Real Estate Taxes are normally due December 5 and June 5. Real Estate Taxes are based on a fiscal year. If improvements are done to the land, these may be assessed on a supplemental bill. If you have any questions, feel free to email the Treasurer's Office.

6. I pay a mortgage every month; who will get the Real Estate bill?

All mortgage companies are sent letters requesting that they contact us concerning real estate tax bills that they wish to pay. These bills are automatically sent to the requesting mortgage company. If a mortgage company does not request a real estate bill, the bill is automatically sent to the homeowner. If you have any questions, feel free to email the Treasurer's Office.

7. I pay a mortgage but I received my Real Estate Tax bill, what should I do?

You should automatically contact your mortgage company. Do not send the bill back to the Treasurer's Office. We may only send mortgage companies the Real Estate Tax bills that they have requested. We cannot send a Real Estate Tax bill that has not been requested.

If you have any questions, feel free to email the Treasurer's Office.

8. I pay a mortgage but I just received a delinquent bill, what should I do?

If you have received a delinquent bill, this means that your mortgage company did not request your account or did not pay the tax bill. All delinquent notices are sent to the homeowner. You should contact your mortgage company and ask why they did not request / pay your account. Then call the Treasurer's Office and speak with a person from the Mortgage Company section via phone at757-926-8642.

9. I am past due on my Real Estate account, what can I do?

If you are delinquent on your account, contact the Delinquent Department of the Treasurer's Office at 757-926-8731 concerning a payment plan. However, if an account becomes more than 2 years delinquent, that property may be sent to an outside attorney's office for collection or sale of the property for back taxes. If you have any questions, feel free to email the Treasurer's Office.

10. What is the Stormwater Management Fee?

The Stormwater Management Fee is a fee charged by the City of Newport News to develop and maintain an infrastructure of man-made and natural components to both limit and manage the volume of stormwater runoff to control flood events and, through stormwater pollution control measures, to prevent degradation of the city's waterways. If you have any questions, feel free to email the Treasurer's Office.

11. I have a question concerning Stormwater Management, who do I contact?

For a question concerning Stormwater Management, you should contact the Department of Engineering at 757-926-8303. If the question concerns payment of the Stormwater Management Fee, contact the Treasurer's Office at 757-926-8643.

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1. What materials are accepted in the recycling containers?

• Aluminum foil and foil products (rinsed, no baked-on food)
• Corrugated cardboard boxes (flattened and no larger than 3’ x3’)
• Food and beverage cans (rinsed)
• Glass bottles and jars
• Paper, brown paper grocery bags, magazines, newspaper (including inserts), telephone books, junk mail
• Paperboard items (pantry food boxes like cereal, cracker, cookie boxes, etc.)
• Plastic bottles, jugs and jars (rinsed, caps on loosely)

2. Why can't we put plastic bags in the recycling cart?

The plastic bags get stuck in the equipment at the processing plant. Please take your plastic bags to the grocery store to recycle them.

3. What do I do with extra recycling, such as cardboard, that won't fit inside the blue cart? Can I put it in a bag next to the cart?

Only recyclables inside the recycling cart can be collected. Anything placed outside of the cart will be left behind. Cardboard should be placed inside the cart and flattened to a size no larger than 3’ x 3’. Extra recyclables can be taken to one of the 6 drop-off sites located throughout the city:

• Main Street Library, 110 Main St.
• Fire Station #4, 13561 Jefferson Ave., near Ft. Eustis
• Fire Station #6, 685 Oyster Point Road
• Fire Station #10, 12455 Warwick Blvd.
• Briarfield Fire Station #7, 5844 Marshall Ave.
• Recovery Operations Center, 550 Atkinson Way (Mon-Sat, 8-4)

4. What if the lid comes off my blue recycling cart?

Please call 757-933-2311 so that a new lid can be put on your blue cart, free of charge, within 5 business days. You may leave your cart in its normal storage location as long as it is accessible (not locked behind a gate or in a garage).

5. What if I forget to set my blue recycling cart out on the day of my collection? Will they come by and collect it the following week?

No, if you miss your collection day, you will need to wait until your next regularly scheduled collection day or take it to one of the recycling drop-off sites.

6. What if my recycling container did not get emptied on my regular collection day, and I had my container out at the curb by 7 AM?

Please check first to make sure your container does not have a green tag notifying you of any reason why your container may have been rejected. If there is no tag, it is likely that your container was accidentally missed. Please call 757-933-2311 so that we can have the contractor empty your container.

7. What if my recycling container is not big enough?

If you consistently find that your container is not large enough for the amount of recyclables your household generates, first let’s determine if you are recycling properly. Below is a list of some items that people incorrectly place in their recycling containers:

• Styrofoam
• Yard waste (please compost)
• Wood
• Metals other than household cans
• Plastic bags (please take to the grocery store to recycle)
• Plastics other than bottles, jugs and jars
• Clothing and/or shoes (please donate if still in good condition)

If you are recycling correctly, and you consistently find that your recycling container is not large enough, we can provide a 2nd black recycling bin if you receive manual collection with an 18-gallon black bin, or we can upgrade your blue recycling cart from 64-gallon to 95-gallon. Residents who already have a 95 gallon cart, who are recycling properly, and still need more recycling space on a consistent basis can get a second recycling cart. There is no charge for this nor does it affect the Solid Waste fee. Please call 757-933-2311 for more information.

8. What happens if someone puts trash in their recycling container?

Trash that is placed in the recycling containers can contaminate a load of recyclables or jam up the processing equipment. That is why recycling containers found to be contaminated with trash will be rejected and tagged to notify the resident of the contaminant. Residents who repeatedly abuse the recycling program by placing trash inside their containers after notification could lose their access to the curbside recycling program.

9. What time will they be by my house to collect my recycling container?

Collection times may fluctuate, so your recycling container must be curbside by 7 AM on the day of your collection.

10. What if the recycling container is just too big for my backyard or garage and I don't want it.

Recycling is encouraged but not mandatory. Upon request, the city will retrieve the recycling container from your household, but you will only be able to recycle by using the drop off recycling centers.

11. If I choose not to recycle, does my solid waste user fee go down?

No, residents pay a weekly solid waste user fee based on the size of their garbage cart. The user fee covers the costs of all solid waste services provided by the city, including household garbage, bulk waste, recycling, composting, and household hazardous waste collection / disposal.

12. Can I put yard waste in my recycling container?

No, yard waste placed inside the recycling container is considered contamination and the container will not be emptied. For information on yard waste, call 757-933-2311, or the Compost Facility at 757-886-7947.

13. Are Pizza boxes recyclable?

Any part of the pizza box that is not greasy/cheesy/saucy is recyclable.

14. Why don’t you list the recycling numbers for the plastics?

The recycling number found on plastics in the recycling triangle is called a resin identification code (RIC).  Its purpose is to identify the type of plastic an item is made from, not its recyclability.  Unfortunately, many consumers believe any item with this recycling number means it is recyclable, so they put Styrofoam and plastic bags (which have these numbers) in their curbside recycling container.  Neither of these items is accepted in the Newport News curbside recycling program because of logistical or processing challenges.  Also, these codes are often very difficult to see or read on the plastic containers.  For these reasons, the recycling industry is getting away from using these numbers to identify recyclable plastics and instead are referring to the shape of the plastic container:  bottles, jugs and tubs.  For those residents who still want to use the RIC, Newport News accepts plastics #1 and #2 in the recycling program.

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1. What is the Treasurer's policy on returned checks or checks with insufficient funds?

When a person has written a returned check, the person will automatically owe the amount of the check (in addition to penalties and interest, if applicable) plus a $35 Return Check Fee. After 1 week, it is the amount of the check (in addition to penalties and interest, if applicable) plus a $50 Return Check Fee.

If the returned check is not redeemed within 1 month, legal action will be initiated. This may include a lien against your checking account, a tax lien to your employer for your wages to be garnished, placing a DMV stop (which effectively denies your renewing your drivers license or tags for any of your vehicles) or the issuing of a warrant-in-debt for you to appear in Civil Court.

All of these will incur additional cost to you. The returned check must be paid in cash, certified check or money order. You may not pay using another check.

If you have any questions, feel free to email the Treasurer's Office.

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1. What factors are considered when setting an appropriate speed limit?

Traffic engineers and police officers examine many traffic and road conditions to determine a reasonable speed limit. These include number and type of crashes, speed of vehicles and number of cars, pedestrians, and bicycles. Also considered are physical conditions of the road such as sidewalks, hills, curves, lanes, driveways, intersections, roadway surfaces and traffic controls.

If you have any questions, please email the Department of Engineering.

2. Why not simply post a lower speed limit and have the police enforce it?

Posting speed limits lower than the 85th percentile speed does not result in voluntary motorist compliance with the posted speed limit unless there is strict, continuous and visible enforcement. Increased enforcement is effective only at the immediate time and in the area where the police officer is present. The availability of police officers is limited and their services must be shared with other police responsibilities. If unusually low speed limits are not vigorously enforced, they will be consistently violated and will breed disregard for speed limits in general.

If you have any questions, please email the Department of Engineering.

3. Most drivers drive 5 to 10 mph over the speed limit: why not establish the speed limit with this in mind?

While some drivers drive faster than the speed limit, this is not true of everyone. Experience shows that 85% of the drivers adhere to properly established speed limits which they feel are reasonable, comfortable and safe for conditions at the time. This is what we call the 85th percentile speed. This is the speed at, or below which, 85% of the traffic moves. Police officers can then target their speed enforcement efforts at the remaining 15% of drivers who are not in compliance with the speed limit.

If you have any questions, please email the Department of Engineering.

4. How can speed enforcement be effective when it is limited to such a small portion of the drivers?

When the majority of drivers respect the posted speed limit, enforcement can be directed at drivers who exceed the speed limit. When enforcement is directed at these drivers, voluntary compliance increases, resulting in a lower percentage of violators. If you have any questions, please email the Department of Engineering.

5. Isn't a lower speed limit always safer?

No, lower speed limits do not necessarily improve safety. The more uniform the speeds of vehicles in a traffic stream, the less chance there is for conflict and crashes. Posting speed limits lower or higher than what the majority of drivers are traveling produces 2 distinct groups of drivers: those attempting to observe the limit and those driving at what they feel is reasonable and prudent. These differences in speeds may result in increased crashes due to tailgating, improper passing, reckless driving and weaving from lane to lane.

Inappropriately established speed limits also foster disregard for other speed limits, traffic signs and signals, and contribute to driver frustration. If you have any questions, please email the Department of Engineering.

6. Why not install 25 mph signs or Children Playing signs to make residential areas safer?

Installing signs is only effective if a hazard is not already obvious to the reasonably safe driver. Drivers are generally aware that they are in a residential area and do not require signs to notify them of this fact. Improper use of these signs conveys a false sense of security to residents and does nothing to improve safety.

If you have any questions, please email the Department of Engineering.

7. Why not install stop signs, traffic signals or some other device to reduce speeds?

Traffic control devices are designed and installed to solve a particular problem. When they are misused for speed control purposes, they are ineffective and may create a hazard. For example, stop signs are designed to control traffic at busy intersections. When used to reduce speed, motorists roll through them, then increase their speed between such signs.

Traffic signals are designed to control traffic at busy intersections or to reduce broadside crashes. When misused, they may cause drivers to speed up to “beat the light” and may increase crashes. If you have any questions, please email the Department of Engineering.

8. Why wait until someone is seriously injured or killed before anything is done about speeding?

After a serious crash, speeding is often assumed to be the cause. This may not always be true. While crash experience is 1 of the factors considered in establishing speed limits, it is not the only 1 or even the major 1. The prevailing 85th percentile speed is the primary factor used to establish a proper speed limit, even if there have been no crashes.

If you have any questions, please email the Department of Engineering.

9. What can I do to reduce the speeding problem in my community?

Speed limits are based upon studies of driving speeds: yours, your neighbors, and a percentage of everyone traveling on a roadway. Please obey the speed limit, not only on your street but on all streets and highways. If you have any questions, please email the Department of Engineering.

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1. How is the stormwater service charge calculated?

The Department of Engineering oversees Stormwater Management. Please contact them at 757-933-8300 for details on the stormwater service charge.

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1. Who can buy surplus?

• The General Public
• Other Jurisdictions - Other governmental entities, including volunteer fire or rescue departments should check with the city's surplus agent at 757-926-3090 or via email for materials that may become available prior to public sale. Items not yet listed for public sale may be purchased directly by governmental agencies and non-profits prior to public sale. The city reserves the right to withdraw any item from sale at any time.
• City Employees - City employees may bid on surplus items under the following conditions:
  • Up to $500 for items from departments that the employee does not work in.
  • The employee may not bid on items that are from his/her own department, regardless of value.
  • Office of Purchasing employees can not bid on surplus items from the city.

2. Can I see the items before I bid on them?

Generally a picture of the item will be included with the item description (whether it's an online auction or a sealed bid). For certain items (e.g., vehicles and heavy equipment), a date is made available during which anyone interested in seeing the items may do so. Otherwise, items are not made available for inspection.

3. Where are the items located?

The bid solicitation or the online auction listing will advise you where the items are located.

4. What payment methods are available?

The bid solicitation or online auction will provide the payment options available.  

Live auctions handled by an outside party may be paid according to the terms published and announced by the auctioneer. This may require a deposit with full payment to follow prior to release of the item(s). Those payments are not made payable to the city, but to the company handling the auction.

5. Does the city ship the items to me?

It is the bidder's responsibility to remove and transport the items purchased. The city cannot assist in preparing the items for shipment.

6. What kind of condition are the surplus items in?

The city makes no warranties or guarantees, expressed or implied, as to the actual condition or quality of the items offered or fitness for a particular purpose or for use in general. The responsibility as to the condition of the property rests with the bidder. Under no circumstances will a refund or adjustment be made on account of property failing to meet bidder’s expectations. Sale is "as is, where is" without warranty. There is no guarantee or warranty on the part of the city as to the condition or quality, or that the property offered, or a portion thereof, may not be withdrawn prior to the sale. Except as stated in a specific bid solicitation, no service of any kind will be furnished by the city, and any cost of removing property from the site shall be assumed by the bidder.

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1. What are the options available under the city’s policy?

The city‘s Neighborhood Traffic Management and Calming Program offers various options which are divided into 4 categories to reflect the levels of cost and traffic flow restriction. The levels are based on the volume of traffic and road characteristics.

• Level 1 (Local road with less than 500 vehicles per day): does not involve physical changes to the street, can be implemented by the city, and include such items as education, deploying a radar speed trailer to allow drivers to monitor their traffic speeds, directed police enforcement, posting signs to restrict commercial vehicles from using the street or restricting certain maneuvers such as right turns.
• Level 2 (Local road with 500 to 3,500 or Collector road with 500 to 7,000 vehicles per day): builds on Level 1 options but may also include making a physical change to the street to affect traffic operations using such devices as road narrowing, speed humps or turn restriction medians.
• Level 3 (Local road with greater than 3,500 vehicles per day): primarily applies to those local residential streets that are the main streets in the community and funnel the traffic onto and off of the adjoining collector roads and/or arterial highways.Due to this need to concentrate traffic flow, only Level 1 improvements or other alternate actions may be used. No diversionary physical devices (devices that limit or force certain turns) are permitted to redirect traffic flow.
• Level 4 (Collector road with greater than 7,000 vehicles per day): roads identified by use are critical elements in the overall transportation system and may only use Level 3 measures.

If you have any questions, please email the Department of Engineering.

2. What kind of qualifying criteria does a city street have to meet to be covered by the city’s policy?

Requests for traffic calming measures will be considered if all of the following criteria are met:

• Local Streets
  • Posted speed limit does not exceed 25 miles per hour.
  • Street must be zoned primarily as residential use.
  • A minimum rate of residential development of 15 dwellings fronting the street per 1,000' of roadway.
• Collector Streets
  • Posted speed limit does not exceed 30 miles per hour.
  • Street does not serve as primary or dedicated access to commercial or industrial sites.
  • A minimum rate of residential development of 10 dwellings fronting the street per 1,000 feet of roadway.

If the conditions are not met, special consideration may be given to those locations where historic districts, school zones or frequent special event traffic warrants management consideration of endorsed traffic calming as a viable solution. If you have any questions, please email the Department of Engineering.

3. How does the Neighborhood Traffic Management process start?

Typically, the following process will be used by the city to address neighborhood traffic concerns:

• A resident alerts the city about a problem area that specifically involves speeding or cut-through traffic.
• The city provides information to the resident on the options available (like this pamphlet). Typically this information is mailed to the resident.
• At the same time the city will evaluate the streets eligibility and review preliminary traffic data-typical prevailing speeds and volumes. Upon completion, the city sends a second letter to the resident providing them with the findings and critical next step information.

If you have any questions, please email the Department of Engineering.

4. How bad does the traffic need to be to consider Traffic Calming?

Traffic calming devices selected for consideration will be those appropriate for the type of problem identified. The Department of Engineering will field investigate those requests where a street is determined to both eligible and a petition of support is received by the Director of Engineering. With speeding concerns, the 85th percentile speed must be 8 or more miles per hour over the speed limit. (The 85th percentile speed is the speed at which 85 percent of the traffic is traveling at or below.) Speed samples will be recorded for a 24-hour period.



Cut-through traffic concerns must satisfy one of the following conditions:

• Cut-through traffic represents 40% or more of the total one-hour volume and a minimum 150 cut-through trips occur in one hour.


• Cut-through traffic represents 40% or more of the total volume for two consecutive hours.

If you have any questions, please email the Department of Engineering.

5. What are the petition requirements?

During this process 2 petitions will be required, the Petition for Traffic Calming and the Petition for Master Plan Support (both of which are obtained from the city). At the first neighborhood meeting the city will ask that a Petition for Traffic Calming be signed by the residents representing at least 75% of the impacted area of concern. This establishes general support for the program.

Once the problem is defined,the city (working with the neighborhood task force) will develop a plan of action. When possible, all measures are monitored for a period of not less than 60 days so that the impacts to the community can be ascertained. After this trial period the second petition,the Petition for Master Plan Support will need to signed by the residents representing at least 75% of the impacted area of concern. With this support, and approval from the city Manager, the project will move to the final phase of implementation.

A local road with less than 500 vehicles per day does not involve physical changes to the street, can be implemented by the city, and include such items as education, deploying a radar speed trailer to allow drivers to monitor their traffic speeds, directed police enforcement, posting signs to restrict commercial vehicles from using the street or restricting certain maneuvers such as right turns. If you have any questions, please email the Department of Engineering.

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1. How can I get information about a traffic light, intersection, traffic control device, or timing of a traffic signal for a court appearance?

Any request must be made in writing to the:

• Department of Engineering
  Ms. Jacqueline M. Kassel, P. E., Chief of Transportation Engineering
  2400 Washington Ave.
  Newport News, VA 23607

You need to include the exact location of the traffic device, date and time of the accident, your telephone number, and any other facts that may help in the investigation. If you have any questions, please email the Department of Engineering.

2. Is there a cost for the investigation?

Yes, the cost is $50 per request and must be included in the letter requesting the information. Please make checks payable to the City of Newport News. A receipt will be provided with the response. There may be additional charges for maps and detailed investigations.

If you have any questions, please email the Department of Engineering.

3. How long does it take traffic to process a request for information on a court case?

The normal turnaround time for processing a request for information is 30 days. Please make sure your request is received in time to prepare a response prior to your court date. If you have any questions, please email the Department of Engineering.

4. Will traffic employees testify in court for my case?

No, the employees do not testify in court. The response prepared is a summary of the maintenance, installation, timing, and sequence of the traffic control device. If you have any questions, please email the Department of Engineering.

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1. What is the Vehicle Licensing Fee?

On September 26, 2006, the Newport News City Council voted to adopt a new Vehicle Licensing Fee ordinance. This ordinance replaces the long-standing ordinance that required owners of motor vehicles to purchase and display a city decal. The new ordinance will require owners of motor vehicles, motorcycles and trailers that are garaged, parked or stored within Newport News to pay an annual vehicle license registration fee.

The Vehicle Licensing Fee ordinance incorporates the same rate schedule as the past city decal rates. The Personal property tax bill now reflects a new line item for the 2007 Vehicle Licensing Fee (VLF) for each motor vehicle, motorcycle or trailer assessed in your name. The personal property tax and licensing fee are due on or before the due date reflected on the tax bill.

New vehicles purchased between January 1 and June 30 of each year will be assessed and billed the full Vehicle Licensing Fee (VLF). Vehicles purchased on or after July 1st of each year will not be assessed and billed a licensing fee until the subsequent assessment year's tax billing.

As of January 1, 2007, the 2006 Newport News city decals may be scraped off. If you have any questions, feel free to email the Treasurer's Office.

2. What is the cost of the Vehicle Licensing Fee?

The fees for vehicle licensing are as follows:

• Boat Trailer: $7.50
• Motorcycle: $24.00
• Passenger Car Less than 4,000 pounds: $26.00
• Passenger Car More than 4,000 pounds: $31.00
• Truck Less than 4,000 pounds: $26.00
• Truck More than 10,000 pounds: $31.00 (plus $0.20 per 100 pounds)
• Truck More than 4,000 pounds: $31.00
• Utility Trailer Less than 4,000 pounds: $18.00
• Utility Trailer More than 4,000 pounds: $23.00

The special rates are as follows:

• Active Non-Resident Military (only): Complimentary Decal
• Disabled Vet Plate: No Fee
• Handicapped: Prevailing Rate
• National Guard Plate: ½ Price
• POW Plate: No Fee

If you have any questions, feel free to email the Treasurer's Office.

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1. How do I create an online account in the portal?

Creating an account is easy and will take just a few minutes, but to speed up your enrollment, please have your paper bill, and banking information available. 

On the LOGIN page, click on “Register” button.

Complete the enrollment form. 

Activate your account through the activation link sent to your e-mail address. 

Use your email address and new password to log into your account at any time in the future. 

Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding, see your water usage and complete service requests. Any issues feel free to call customer service at 757-926-1000.

2. When will my new User Name and password be activated?

Immediately. Your User Name and password are active immediately following enrollment.

3. How do I sign up for e-Billing?

The electronic delivery of bills is called e-billing. When you enroll in the Waterworks online portal, you’ll have several e-billing notification and payment options to choose from. The default notification option is for paperless e-billing. If you uncheck the "Yes, enroll me in Paperless Billing" option, you will receive a paper bill and an e-bill. If you are already enrolled in Waterworks’ online portal and want to begin e-billing, click the “My Account” tab and then select "Notification Preferences" to choose your personalized notification options. You can also choose to go completely paperless by selecting “My Account”, going to “Settings” and choosing "Yes, enroll me in Paperless Billing.”

4. When can I start making payments?

Once enrolled, you can start making payments as soon as you have a bill due.

5. How do I cancel my online account enrollment?

You may cancel your online account enrollment by logging into the portal and clicking on your Name at the top right corner. A drop down menu will show Settings, Change Password, Delete My Profile and Sign Out. You will select Delete My Profile. 

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1. How can I sign up for direct debit (water bill payment deducted directly from my bank/credit union account)?

For your convenience, you can arrange to have your utility bills paid automatically by choosing the recurring payment option in Waterworks’ Online Account Management System. With recurring payments, you select your payment method—credit card, debit card, or direct from your bank account—as well as the payment date and amount. On the date you’ve specified, your payment will be made automatically.

2. Can I view my account online?

Yes. All you need to do is go to our web site and sign up for an online account. You will be able to view your bill, check your balance, verify your payment was received, and much more.

3. Who can give our business permission to use water from a fire hydrant?

Fire hydrants are the property of Newport News Waterworks. All usage is controlled by them. Contact them at 757-926-1000.

4. Where can I pay my HRSD (Hampton Roads Sanitation District) bill?

There are several places you can pay your HRSD bill. Click on the link below to see the various ways you can pay your bill, including online and at Newport News Waterworks two walk-in service centers.

www.hrsd.com/paymentlocations.htm

5. I have a pool. Can I get a discount on my water?

Newport News Waterworks does not give any discounts for people with pools. However, the water used to fill residential swimming pools doesn't enter the sanitary sewer, so it isn't treated. Therefore, HRSD provides the following options for those with swimming pools:

Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.

Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 or
e-mail: customerinquiry@hrsd.com.

6. How can I find out if my water tap fee has been paid?

You will need to contact Newport News Waterworks to find out if your water tap fee has been paid. Their customer service number is 757-926-1000.

7. My water bill is UNUSUALLY high. Is there anything I can do about it?

There could be several reasons for an unusually high water bill. Here are some things to check:
1. Do you have a leak? Check indoor and outdoor faucets, toilets, pipes under sinks and check your yard between the meter and the house. Leaks are the NUMBER 1 reason for unexpected high water bills. Find out how to check for and fix leaks at Ask HR GREEN.

2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?

3. Have the water rates increased and you were caught unaware?

4. Was your meter misread? Give us a call 757-926-1000 and we’ll recheck the reading.

8. Do you accept credit card payments?

YES! Not only can you use your credit card in person at our walk-in customer service locations (at City Center Oyster Point and the Treasurer’s Office annex at Newport News City Hall) you can also pay by credit card using our automated PHONE SERVICE! Dial 757-926-1000 and press 2 to make a payment. Please note: VISA, MasterCard, American Express and Discover cards are accepted online or in person. Only VISA, MasterCard and Discover are accepted over the phone.

9. Is there an additional fee to pay my water bill with a credit card?

No. There are no additional fees or charges for using a credit or debit card to pay your water bill.

10. I cannot make a payment by the due date. Can I get a payment extension?

You may qualify for a payment extension if your account is in good standing (no past due amounts, no frequent late payments, etc.). If so, you can set your own payment extension by using our automated phone system, just call 757-926-1000 and press 1. Just follow the prompts. Or press 4 and speak with a Customer Service Representative during business hours.

11. Do you offer budget billing?

We do. Budget billing is a convenient plan that lets you even out your payments across the year, saving you from unpredictable changes in your water bill. Please note: new customers may not qualify for budget billing because we need 12 billing cycles (1 full year for residential customers) to determine an appropriate water history. To sign up, call a Customer Service at 757-926-1000 and press 4 to speak to a representative or stop by our walk-in service center at City Center Oyster Point (700 Town Center Drive, 1st floor).

12. How often do I get a Waterworks bill?

Beginning July 1, 2018, all Waterworks customers (residential and commercial) will be billed monthly.

13. My payment is due today and it is after business hours. How can I pay my bill on time?

If you have a valid credit card (VISA, Discover, MasterCard) you can make your payment very easily over the phone. Have you Waterworks account number handy. Call 757-926-1000 and press 2.

14. Where can I pay my water bill?

Bills can be paid at City Center or in the Treasurer's Office in downtown Newport News, at City Hall, 2400 Washington Avenue. Different hours of operation at the Treasurer’s Office: 8am to 4pm.

15. I need to fill my swimming pool/hot tub. Can I get a price break on my water?

No, sorry. In fact, the more you use, the more your water rate may go up. You can, however, get a price break on your HRSD bill since the water is not going down the sanitary sewer. You can choose one of HRSD’s two options: become a flat-rate customer or have a separate water line brought into your property for the sole use of outside water use such as lawn watering, pool filling and car washing. For more information, visit the HRSD website.

16. Where can I get a backflow report?

Please use the Backflow Test Form or call the Cross-Connection Control & Backflow Prevention Office at 234-4888.

17. If my business only uses water that does not go into the sewer system, can the sewer system fee be eliminated or reduced on my water bill?

Your option is to have a separate water service installed by Newport News Waterworks for water not discharged to the sanitary sewer. Check with Waterworks 757-926-1000 for details.

18. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?

YES! Sign up for an online account and follow the instructions to receive an eBill. It’s fast, it’s simple and it’s the green thing to do.

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1. I'm concerned about lead in my water (home, school or business). Where can I get more information or get tested?

The National Lead Information Center at 1-800-424-5323 can answer questions about lead in water or the EPA's Safe Drinking Water hotline at 1-800-426-4791. If concerned about individual exposure, see your physician.

Plus, Newport News Waterworks regularly tests drinking water for contaminants, including lead.
In addition, any Waterworks customer may receive one free tap water lead test. Please call Waterworks Customer Services at 757-926-1000 (Monday thru Friday, 8:00 AM to 5:00 PM) for details. Additional water quality information can be found on the Waterworks web site below.

2. Is Newport News Waterworks open on weekends or evenings?

Waterworks customer service and most administrative offices are closed evenings and weekends, however there is staff on duty 24/7 including an operations dispatcher for water emergencies. Water bills can be paid online and over the phone 24/7. Normal work hours for customer service issues are Monday - Friday, 8:00 AM to 5:00 PM. You can find additional information on their website below, including online or telephone options for bill paying, which can be done 24 hours a day. The customer service number is 757-926-1000.

3. Will the Fire Department fill up my pool?

That is not a service they provide. You will need to fill your pool yourself.

4. What are the levels of water use restrictions that Newport News Waterworks has at its disposal?

There are four levels of water use restrictions that Waterworks can impose to help extend water supplies during major droughts or water emergencies.

Tier 1 - advisory
Residents are asked to voluntarily do their part to make water supplies last longer. This includes minimizing all outdoor water use such as lawn watering and car washing.

Tier 2 - mandatory
Worsening conditions allow for higher water rates and restricted water use as determined by the situation.

Tier 3 - severe
Worsening conditions allow for higher water rates and restricted water use as determined by the situation.

Tier 4 - emergency
Worsening conditions allow for higher water rates and severely restricted use may include suspension of new connections.

For more information, contact Newport News Waterworks Customer Service at 757-926-1000.

5. Who can give our business permission to use water from a fire hydrant?

Fire hydrants are the property of Newport News Waterworks. All usage is controlled by them. Contact them at 757-926-1000.

6. As a new resident, how can I set up trash (garbage) service?

As a new resident in a single family home, you set up garbage service automatically when you get a Waterworks account in your name. The telephone number for Newport News Waterworks is 757-926-1000.

7. Why is the city digging up the street at night?

If it is the city, it may be because of a sewer leak that has to be repaired by Public Works or it may be Waterworks fixing a water main. This type work is done in “off hours” due to urgency – it may affect many residents or may be posing a health or safety concern. Please note that Virginia Natural Gas repairs gas line leaks and Dominion Power repairs power lines that are down.

Your first step should be to go out to see what color truck it is and/or see what words are on the truck. Waterworks trucks are blue. Virginia Natural Gas and Dominion Power both have their name on their trucks.

8. What is the process I need to follow to switch from a well to city water?

You would need to speak to Newport News Waterworks, 757-926-1000, regarding running any water lines on your street and to your property. You may also need to install a water line to your house or do other plumbing work, so you or your contractor may need a permit.

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1. How can I contact Waterworks via the Web or email?

To contact Waterworks, click the “Contact Us” link on the top menu.

2. Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?

No. We only accept Waterworks bill payments on this site. However, there are several places you can pay your HRSD bill. Click on the link below to see the various ways you can pay your bill, including online at HRSD and at Newport News Waterworks’ two walk-in service centers.

3. Where can I get a backflow report?

Please use the Backflow Test Form or call the Cross-Connection Control & Backflow Prevention Office at 234-4888.

4. Who can give our business permission to use water from a fire hydrant?

Fire hydrants are the property of Newport News Waterworks. All usage is controlled by them. For more information, contact Customer Service at 757-926-1000.

5. I need to fill my swimming pool/hot tub. Can I get a discount on my water?

Newport News Waterworks does not give any discounts for people with pools/hot tubs. However, the water used to fill residential swimming pools doesn't enter the sanitary sewer, so it isn't treated. Therefore, HRSD provides the following options for those with swimming pools:
Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.
Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 or e-mail: customerinquiry@hrsd.com.

6. How can I find out if my water tap fee has been paid?

You will need to contact Customer Service at 757-926-1000 to find out if your water tap fee has been paid.

7. My water bill is UNUSUALLY high. Is there anything I can do about it?

There could be several reasons for an unusually high water bill. Here are some things to check:

1. Do you have a leak? Check indoor and outdoor faucets, toilets, pipes under sinks and check your yard between the meter and the house. Leaks are the NUMBER 1 reason for unexpectedly high water bills. Find out how to check for and fix leaks at
2. Have you increased your usage (outdoor watering, house guests, filled the swimming pool or hot tub, power washed the house)?
3. Have the water rates increased and you were caught unaware?
4. Was your meter misread? Give us a call at 757-926-1000, and we’ll recheck the reading.

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1. What types of online payment are accepted?

You can make payments using a credit or debit card, or you can pay from your checking or savings account. 

Note: Only MasterCard, Visa, and Discover are accepted. 

2. Is there an additional fee to pay my water bill with a credit or debit card?

No. We do not charge additional fees for using a credit or debit card to pay your water bill. 

3. How do I make a payment?

Once enrolled online, simply sign in, and you will see a summary of your current bills. You can then click “Pay.” Select the method of payment, the amount you want to pay, and the date you want to pay your bill. Then click “Submit,” and you're done!

You can even pay your bills without registering. Simply navigate to the “Pay Bill” option on the login screen.

4. When is my payment credited to my account?

Your payment will be credited to your Waterworks account immediately. However, it may not appear in the online portal until the next business day. 

5. How can I confirm if my payment has been processed?

You will see a message on your computer screen confirming your payment with a confirmation code. You can also check your payment status by going to the navigation menu, and selecting “Payments.”

6. Can I establish regularly scheduled (automatic) payments?

Yes! Simply click on the “Billing” tab and navigate to “Auto Pay” . You can setup automatic monthly payments using either your credit/debit card or your bank account.

7. Can I cancel a scheduled payment?

You may cancel a payment as long as has not yet been processed; to do this, click “Payments” in the top menu and select “Payment History.” A “Cancel” button will be available for any payments that you can cancel online. If you need to cancel payments that have already been processed, call 757-926-1000 for assistance.

8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?

All scheduled payments using the deleted payment account will be cancelled if the payments have not already been processed.

9. What happens to scheduled payments if I delete that account from my enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

10. What happens to scheduled payments if I cancel my enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

11. My payment is due today and it is after business hours. How can I pay my bill?

You can use our online account management system to pay by credit card or bank transfer. You can also make your payment very easily over the phone. With your Waterworks account number handy, call 757-926-1000 and press 2.

12. I cannot make a payment by the due date. Can I get a payment extension?

You cannot arrange payment extensions online. However, you may qualify for a payment extension if your account is in good standing (no past due amounts, no frequent late payments, etc.). If so, you can set your own payment extension by using our automated phone system, just call 757-926-1000, then press 1. Or press 4 and speak with a Customer Service Representative during business hours.

13. Do you offer budget billing?

We do. Budget billing is a convenient plan that lets you even out your payments across the year, saving you from unpredictable changes in your water bill. To sign up, call Customer Service at 757-926-1000 and press 4 to speak to a representative, or stop by our walk-in service center at City Center Oyster Point (700 Town Center Drive, Newport News, 1st floor). Please note: New customers do not qualify for budget billing because we need 12 billing cycles (2 years for residential customers) to determine an appropriate water history. Please note: New customers do not qualify for budget billing because we need 12 billing cycles (2 years for residential customers) to determine an appropriate water history.

14. When will my payment be processed by my bank or Credit Card Company?

For payments made from bank accounts * The system will credit your Waterworks account on the business day following the payment date. * Your payment may be withdrawn from your bank account on or after your payment date. * Payments scheduled for a holiday may be withdrawn from your bank account on the business day after to the holiday. For payments made from credit/debit cards * A credit/debit card payment is a “real-time” transaction, meaning that the payment process will begin immediately after you enter your card number and click “submit.” * A credit card payment initiated before 8pm Eastern Time on a business day will be credited to your Waterworks account on the following business day. * A credit card payment made after 8pm Eastern Time or on a weekend or holiday will be credited to your Waterworks account within two business days. Timing of Credit Card Payments If you make your Credit Card payment before 8pm ET on... Your account will be credited on... Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday The following Monday Saturday The following Tuesday Sunday The following Tuesday Holidays (Based on the Federal Reserve calendar) New Year's Day Birthday of Martin Luther King Jr. Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

15. How do I know which payments I've scheduled or completed?

To view your payment history, click “Payments” from the top menu and click “Payment History.”
Before the scheduled payment date, your history page will show the payment as “scheduled.” When the scheduled payment is submitted to the payment processor, your history page will show the payment as “pending.” After the response is received, your history page will show the payment as “approved” or “rejected.”
Your payment history will be displayed for up to 3 years.

16. Can I pay my balance in full or extend the payment due date?

You can pay your balance in full at any time from your checking account or credit card. You can only arrange a payment extension by calling Waterworks Customer Service at 757-926-1000. To use the automated phone system, press 1. To speak to a Customer Service Representative, press 4. Helpful Hint: Payments should be scheduled at least one business day prior to the Due Date in order to avoid any late fees.

17. How often do I get a Waterworks bill?

Waterworks customers (residential and commercial) will be billed monthly.

18. Where can I pay my water bill?

Bills can be paid online using the online account management system. Go to nnva.gov/waterworks and click “Pay Water Bill.” You can also pay by phone. Simply dial 757-926-1000 and press 2. Bills can be paid in person at City Center (700 Town Center Dr., Newport News, 1st floor) or in the Treasurer's Office at City Hall in downtown Newport News (2400 Washington Avenue). Please be aware that there are different hours of operation at the Treasurer’s Office: 8 AM to 4 PM.

19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?

YES! Just sign up for our online account management system. When you complete the enrollment form, you can select your preferred notification options. It’s fast, it’s simple, and it’s the green thing to do.
If you choose to go paperless AFTER your original enrollment, you can do so by clicking “Settings” in the top menu and selecting “View Enrolled Accounts.”

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1. What if I forget my Email Address or Password?

If you forget your Email Address or Password, from the Sign In page on the Portal, select either "Forgot Email Address", "Forgot Password" or "Problems Signing In". You will need to know your account number and answer a security question. If you still experience any issues, please call customer service at 757-926-1000.

2. How do I change my name, address, phone number, or email?

To change your personal information, from the portal home page, select "My Account", then select "Profile". On this page you will be able to change your name, phone number, password, email, and security questions. Also on this page you will be able to link any other accounts you manage, i.e. rental properties or business.

3. How do I change my bank account information?

Once you’ve signed in to the online account, from the Dashboard select "My Account", then select "Payment Information". You can add a secondary bank account, change or delete bank information.

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1. How is my personal/ financial information kept safe?

Waterworks’ online account management system uses several methods to ensure that your information is secure: 

Password: Your password is a unique identifier that only you know. As long as you don't share your password with anyone, no one should be able to view your bills or personal information. 

SSL: We use SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection. 

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet. 

Automatic Sign Out: The system automatically signs you out of a session if you are inactive for 20 minutes.

2. Are all computers safe to use?

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While we use numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc. 

For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information. If you must use a public computer, be sure to logoff the site and close the browser when you are finished. 

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1. Why is Waterworks undertaking this effort?

Waterworks is conducting a system-wide upgrade to enhance customer service and deliver more cost effective and efficient service. Smart meters help conserve water and ensure a better water future. Working with our customers is the best way to reduce water use, improve the reliability and sustainability of our water system, and minimize costs. Smart meters provide an outstanding foundation for strong collaboration with our customers. In preparation for this upgrade, Waterworks suspended its periodic meter replacement program in 2013; therefore, over half of the meters currently in service have met their useful life expectancy.  

2. Who is doing the work for the project?

During the Initial Deployment Area (IDA) installation, Newport News Waterworks employees will handle the meter replacement. The IDA will be conducted in three areas: a neighborhood in York County that is the furthest point in our service area, an area in Poquoson that is prone to high tides and where meters are frequently underwater, and an area in Hampton near Langley Air Force Base that has a high level of customers moving in and out.  Once the IDA has been tested and passes our standards, the replacement of meters in the remaining areas will begin with Utility Partners of America (UPA) technicians performing the meter exchanges. Approximately 4,300 meters will be converted to new smart meters per month, and we anticipate completion in 2023.

3. How long will I be without water during installation?

While replacement times vary, replacing a meter should take no longer than 20 minutes for residential meters, and your water will be shut off for part of that time. The installation crews will make every effort to keep the interruption of your service to a minimum. After the new meter has been installed, a door tag will be placed on your front door notifying you that the work has been completed.

4. Do I need to flush out my water lines and if so, for how long?

The customer line will be flushed at the front outside spigot by the contractor installing the new smart meter. If it can’t be flushed at the outside spigot it will be noted on a door hanger letting you know. At this point you will need to run your sink faucet several minutes or until the air in the line dissipates.

5. Will property be disturbed?

 Installers will not dig up the street and will not need to access your home in order to make the upgrade. The installer will simply remove the current meter and replace it with a smart meter with a transmitter in the same meter box or repaired box.

6. Whom do I contact with questions about the field work to my meter?

You can contact our customer service at 757-926-1000 or email wwcs@nnva.gov.

7. Can a customer choose to not upgrade?

The new upgrade is being done for all customers at no additional cost. Customers cannot choose to remain on the manual reading system.

8. Is my account information and meter data secure?

 Protecting your data is a top priority. Access to account information is restricted to authorized Waterworks personnel who need the data to perform important functions, including billing and customer service. Just like the old water meters, the new smart meters collect how much water you use. The main difference is that the new meters collect more data throughout the day. No customer-identifying information such as names or addresses are stored in the meters or transmitted across the network. Like the advanced methods used in internet banking and ATM machines, the new meter reading system uses proprietary protocols, transmitting data to Waterworks over a wireless network with multiple layers of security incorporated throughout the system. These measures are tested and reviewed regularly.

9. How will I know that you have my reading and not someone else’s?

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record electronically to ensure a match.

10. Will my water bill go up?

Possibly. Older mechanical meters tend to lose accuracy as they age and, therefore, may not accurately measure all the water being used.  All the new meters are tested prior to delivery by the manufacturer to ensure that they register properly. If you see a higher bill immediately upon the new meter installation and you have not changed your water use pattern, it is likely the old meter was running slow, or that you have a minor leak that wasn’t registering correctly through the old meter.

11. Does this mean no more meter readers?

Yes. However, Waterworks staff will continue to visit the meter box for routine service, maintenance, or repair. We will continue to respond to water emergencies.

12. Can I cover up the meter after the installation?

No, access needs to be available at all times. There will still be instances when meter technicians will visit the meter on site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by Waterworks personnel.

13. Has this new smart meter equipment been tested for accuracy and reliability?

Yes, smart meters come pretested along with results directly from the manufacturer. The radio device will be tested regularly for accuracy during the meter collection process.

14. Will the communication system interfere with home equipment?

All communication equipment used for smart meters meets criteria set by the FCC. The smart meter and its system operate on their own frequency and should not interfere with any equipment inside a home or business.

15. Do I own the meter?

No, the smart meter is owned by Newport News Waterworks, the same as your previous meter.

16. Will meter boxes be locked?

No, water meters are secured to allow the lighter weight composite lids to stay securely in place. We do not want a situation when non-secured meter lids float off during heavy rain and create a hazard for people and animals who could accidentally step into the opened meter box. In the event of a water emergency, if you do not know where your master shut-off is located within your home or do not have one, a waterworks representative will be able to remotely turn off your water when you are ready, remotely turn your water back on. If you have an emergency, call a representative Monday-Friday 8am-5pm at 757-926-1000 or after hours and weekends 757-234-4800. 

17. Can I purchase and install or remove my own meter?

No, it is illegal and unsafe to do so. Waterworks owns and maintains the metering equipment. Removing or tampering with meters creates a safety issue, which may result in termination of service and is considered a crime. If done improperly, it can result in serious injury.

18. If I notice a problem after installation, whom should I contact?

 After immediate installation of your new smart meter, the installer will leave a door hanger with instructions and a phone number to call if you have any questions or concerns.

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1. I own tropical fish. Do I need to do anything to the water before I put it in the fish tank?

Yes. You need to dechloraminate the water. Local pet/aquarium stores sell a product that will remove chloramines from the water, making it safe for fish and other amphibians.

2. Can I use hot tap water to make baby formula?

When using water for cooking or preparing baby formula, we recommend that you use cold water. Hot water is generally created by your home water heater which may contain impurities. In addition, metals from household pipes and plumbing (faucets) dissolve quicker in hot water than cold water, therefore, cold water may contain less impurities than hot water.

3. Is there fluoride in my drinking water?

Yes. Newport News Waterworks adheres to drinking water regulations set by the United States Environmental Protection Agency and guidance provided by the Virginia Department of Health (the regional VDH Office of Drinking Water is located in Virginia Beach). Waterworks maintains a fluoride level of about 0.7 mg/L (milligrams per liter) at the plants. This is well within the range set by EPA and in accordance with the recommendation of 0.7 mg/L set by the VDH. A proposed recommendation to lower the fluoride level is being studied nationally and locally. As of yet, the VDH has not altered their recommendation of 0.7 mg/L to Virginia water utilities. If and when they do, we will comply with their recommendation.

4. How “hard” is our tap water?

Water hardness is not regulated. Our tap water stays in the “moderately hard” range.

5. Why does the tap water sometimes look “cloudy”?

Cloudy water sometimes occurs in the winter because cold water can trap and hold larger amounts of dissolved oxygen than warm water – the cloudiness is caused by air bubbles. Let a cloudy glass of water sit for a minute or two and the air bubbles will dissipate on their own.

6. How can I find out more about our drinking water quality?

Each year, Waterworks publishes a Water Quality Report that explains where your water comes from, how it is treated and the results of water tests. That same report and an expanded (more information) report can be found on our web site at by clicking here. Please note: there is a separate water quality report for our Lightfoot well system customers in Upper York County.

7. How often is our water tested?

Approximately 2,000 water quality tests are run each month from samples taken across the service area (Hampton, Newport News, Poquoson, York County and the Grove District of James City County).

8. Can I get my water tested?

If you are concerned about your water quality, yes. We will test your water from your meter, outside your home. You do not have to be home. Call Waterworks Customer Service at 757-926-1000 (press 4) and speak with a representative. The results of the test will be mailed to you.

9. Who would I call regarding cloudy or discolored water?

Contact Newport News Waterworks at 757-926-1000 for anything having to do with your water.

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1. Who do I contact to have water connected or questions about my water bill?

You can contact Newport News Waterworks at 757-926-1000 for water information.

2. If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?

It’s true when the new party requests service it will automatically terminate the previous customer's account. However, the customer moving out should always give us a move-out request. This shows their intent to end their responsibility of water charges at the property. It also allows us to update our records with a forwarding address.

We have run into situations where the new owners did not request service until months later and then the previous owner/customer wants Waterworks to back date the move-out request when they didn’t give us an original request to terminate service.

3. What is the Waterworks emergency number to report a water main break?

757-234-4800 for emergencies.

4. Is Waterworks the same as HRSD?

No. We are two completely different organizations. Waterworks is a department of the City of Newport News – the Department of Public Utilities. We provide drinking water to Newport News, Hampton, Poquoson, York County and the Grove area of James City County. HRSD, the Hampton Roads Sanitation District, is a political subdivision of the Commonwealth of Virginia with a Board of Commissioners, selected by the Governor. HRSD provides wastewater treatment for all of Hampton Roads, including the Southside.

5. Who in the city can help me with low water pressure?

Contact Newport News Waterworks first to see if it is something on their side of the water line affecting your water pressure. Their number is 757-926-1000.

6. Can you recommend a plumber?

We cannot, sorry. As with most service providers, consumers should check references and compare prices and ask reliable sources like friends and family for recommendations.

7. Who do I call for a minor outdoor water emergency, like a leaking water meter?

You can contact Newport News Waterworks at 757-926-1000 M-F from 8 AM to 5 PM and 757-234-4800 after hours or weekends.

8. Are there fire hydrant problems that are causing me to lose water pressure?

Fire hydrants are maintained by Newport News Waterworks. If resident thinks that a hydrant problem is causing a loss of pressure at their house, call Waterworks at 757-926-1000.

9. Who is responsible for maintaining fire hydrants?

Newport News Waterworks does all maintenance on fire hydrants, including painting, testing or repairing. Their number is 757-926-1000.

If the hydrant is damaged or shooting water in the air, contact the emergency number at 757-234-4800.

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1. What are the hours of Youth Programs?

Unless otherwise listed the morning hours run from 6:00 AM until the start of school, while the afternoon is from the close of school until 6:30 PM.

2. What are the options for my child?

You can choose AM only, PM only, or AM + PM. With the KIDS Program there is also a full day option.

3. What schools does Youth Programs operate in?

(Please note that schools listed AM are the drop off location, while PM is the afternoon/pick up location. Schools listed PM only have only afternoon hours. If there is nothing listed, these sites are AM + PM. All sites subject to change.) BC Charles, Deer Park, Greenwood, Hilton, Kiln Creek, Nelson(AM)/Epes(PM), OLMC (PM Only), Palmer, Richneck(AM)/McIntosh(PM), Riverside(AM)/Hidenwood(PM), Sanford, Saunders, Yates. We are also at Denbigh Early Childhood Center and Watkins Early Childhood Center.

4. Is there a Middle School Program?

Yes; middle school programs are at the Brittingham-Midtown Community Center (BMCC) and Denbigh Community Center (DCC). The BMCC site operates on an AM and PM schedule; while DCC is PM only (school close until 6:30 PM).

5. Is there an Early Childhood program?

Yes, there is an Early Childhood Program at the Brittingham-Midtown Community Center and the Denbigh Community Center for those 3 and 4 year olds that are not in school. We are also at Denbigh Early Childhood Center and Watkins Early Childhood Center for those that are in the Early Childhood program offered by Newport News Public Schools. These programs are both AM and PM while the programs at BMCC and DCC are full day.

6. How do I register?

To register for the school year, please visit http://www.ezchildtrack.com/nnprt/parent you will be navigated to the online registration form for you to complete.

Youth Programs Registration

7. How much does the program cost?

That depends on the option that you choose. Youth Programs has AM only (6:00 AM - school starts), PM only (school close till 6:30 PM), AM and PM, and Full Day (KIDS) programs with prices starting at $45/week.

The cost structure per week is:

KIDS Program (Brittingham—Midtown Community Center and Denbigh Early Childhood Center):

• Before School — $45
• After School — $59
• AM and PM — $79
• Full Day (3—4 Year Olds) — $95

 

Elementary Schools:

• Before School — $45
• After School — $59
• AM and PM — $79

8. Are there registration fees?

Yes, they are $40/child and $80/family.

9. What can you expect?

When you walk into one of our centers you should see clearly delineated areas of play with talented and capable instructors helping the children have the best experience that they can. Our goal is not only your child’s satisfaction but yours as well. At the end of the day, when you pick up your child, a waiting smile should tell that you chose us for all the right reasons.

10. What is the vision of the youth programs?

To become the premier destination for out-of-school time experiences.

11. What is the mission for the youth programs?

Providing opportunities for building social character, promoting healthy lifestyles, and developing creative thinking through recreation and leisure activities.

12. Is a parent information handbook available?

Yes there is!  See Parent Information Handbook.

Youth Programs Parent Packet

13. Is the program on Facebook?

Yes. "LIKE" us on Facebook.