Newport News Waterworks has resumed its normal policy of disconnecting water service for residential customers who are 60 days or more past due on their accounts on March 15 2022. The Commonwealth’s moratorium on residential utility cut-offs expired on August 30, 2021. Waterworks chose to continue to pause residential service disconnections until March 2022 so residents who were behind in their bills could make extended payment arrangements or access financial assistance. Commercial/industrial cut-offs resumed October 2021.
It is important for customers to be aware that any requests for reconnection made after 2 PM will not be handled until the next business day.