Hampton Roads Transit (HRT) OnDemand begins operating Sunday, July 10 in select areas of Newport News and Virginia Beach, offering residents an easy and affordable way to get around. This unique service allows customers within designated service zones to request a shared ride using a smartphone app.
The goal of HRT OnDemand is to explore how on-demand transportation can be used to expand the region’s access to flexible, equitable mobility, and make it easier for residents to connect with existing public transit options. Customers can book a ride by using the HRT OnDemand mobile app (available in the Apple Store and on Google Play) or by calling (757) 979-2955.
Once a ride is entered with pickup and drop-off locations, the system will provide ride options for time and location. Riders are directed to a nearby “virtual bus stop,” located within a short distance and a driver is dispatched to meet them at that location. Customers will be picked up in a van displaying the HRT logo and rideshare brand. Rides are shared by users; passengers will have a seat based on availability.
HRT OnDemand will operate Monday through Friday from 5 a.m. until 9 p.m., and Saturday and Sunday from 7 a.m. until 8 p.m. Users can enjoy free rides through July 24. Beginning July 25, the cost is just $2 per ride. Students with a Student Freedom Pass and paratransit-certified users ride free throughout the program’s duration. Wheelchair-accessible vehicles are available.
This six-month pilot program is funded through a grant from the Virginia Department of Rail and Public Transportation and the cities of Newport News and Virginia Beach. HRT OnDemand is only operating in select areas within Newport News and Virginia Beach. In mid-January, it will be evaluated for its effectiveness, ridership performance, and lessons learned. For complete information, visit gohrt.com/OnDemand.