Let’s Get Back On Track Together! We know these are challenging times!
Please call 855-943-5445
Monday – Friday 8:00 am – 7:00 pm
Saturdays 9:00 am - 5:00 pm
to apply for assistance with your water bill for usage billed from March 1. 2020.
We are utilizing a third party Call Center service (Answer United) to expedite our ability to handle your request. This service is for CARES Act assistance only.
Funds will be available until expended. Please be sure to have your Waterworks Account # available.
Please Act Now to receive assistance for your past due balance. You may continue to call us at (757) 926-1000 for any other water service needs.
Please act now to receive assistance. This is on a first come-first served basis. We are here for you! Claim your share of $3.2 million. Form available here:
You can also call to set up installment payments:
Due to the unprecedented circumstances of the COVID-19 pandemic, shutoffs for non-payment have been temporarily suspended since March 2020 to ensure all customers could count on having water at their homes and businesses regardless of their financial situation. During these challenging times, Waterworks has offered installment plans to help customers stay current with the amounts owed on their account.
We strongly encourage you to call us at (757) 926-1000 or contact us through email at wwcs@nnva.gov so we can assist you with a plan of action to get your account back on track. We are here for you and want to avoid any future water shut offs when the suspension is eventually lifted. When contacting us, please be ready to tell us what payments you can commit to your past due balance; to remain eligible on the installment plan, new bills will need to be kept current (i.e., paid on time and in full).
An installment plan can get your account back on track! Additionally, our representatives have resources they can refer you to for further financial assistance. Please contact us today! Our business hours are Monday-Friday 8:00 am to 5:00 pm.
Stay Safe and Healthy!
Warmest Regards,
Your Waterworks Customer Service Team