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The original item was published from 8/12/2020 9:48:21 AM to 8/28/2020 12:00:08 AM.

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Employee Wellness Events

Posted on: August 12, 2020

[ARCHIVED] Aug 27: Difficult Behaviors

8.27.2020 OCCUPATIONAL _ Optima EAP - Difficult Behaviours

Presented by Optima EAP

This course addresses difficult behavior that is sometimes displayed by customers and colleagues. Discussion helps participants to maintain objectivity, to uncover unmet needs and expectations that may be driving the undesirable behavior, and to transition the interaction to a more productive exchange. Participants will learn strategies to respond to specific types of difficulty.

Thurs, August 27 @ 2:00pm

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