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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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May 18

Hospitality Industry Employees Offered FREE Customer Service Training

Posted on May 18, 2017 at 8:33 AM by Communications Department

Morning, afternoon, and evening sessions available on May 22

Free customer service training is being offered to hospitality industry employees on May 22 at the Hampton Roads Convention Center in Hampton. The seminar is designed to provide training to hospitality workers who come in contact with visitorsCS Training_SC to the region’s attractions, hotels, restaurants, retail establishments, etc. The event is sponsored by the Newport News Tourism Development Office, Newport News Hospitality Association, Peninsula Council for Workforce Development, and the Hampton Convention and Visitor Bureau.

Participants must register online for one of the three sessions that are offered to accommodate shift workers – Session 1 is from 9:30 to 11 a.m.; Session 2 is 1:30 to 3 p.m.; and Session 3 runs from 5:15 to 6:45 p.m.

The program, The Work We Must Do: A Lesson in Self-Awareness and Personal Interactions, is presented by Bobbie Walker with Walker Consulting, LLC. Training is divided into two parts - Part 1 focuses on personal acceptance and accountability, and Part 2 covers customer engagement and teamwork. Training highlights include:
• Naming Your Truth
• Pursuing the Experience
• Facing Your Fear
• Choosing a Positive Attitude
• Learning to Listen
• Communicating Clearly and with Positive Language
• Practicing Patience
• Knowing Your Product
• Expressing Gratitude

Up to 10 people can register at one time. For registration questions, call Rita Bond at 757-826-3327.