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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Apr 06

Waterworks Department Launches e-Billing Mobile Application

Posted on April 6, 2017 at 9:12 AM by Communications Department

The Waterworks Department has announced that its e-billing Mobile Application (App) is now available for customers! With a fresh, easy-to-use look and feel, the mobile offering provides mobile compatibility across any electronic device for paymentsWW App_SC on-the-go, the ability to maintain bill payment history, and simple click to pay emails to make payments without logging online.

The App is available for Android and iOs. With the mobile app, customers will be able to conveniently:
• Create an online account
• View and pay your bill
• View your account summary
• Schedule payments
• Sign up for paperless billing

To get started, just visit the iTunes App Store or Google Play to download the app for free. Search for Newport News Waterworks or use one of the links below:

App Store:
Google Play:

Later this year, additional system capabilities will be added to allow customers to submit service requests online. Once implemented, this will mean that instead of calling or visiting the customer service center, Waterworks customers will be able to place orders online for some of the most commonly requested services, such as starting, stopping, or transferring service; requesting billing adjustments for leak repairs; and requesting meter re-reads. Discover more information at