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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Apr 05

National Telecommunicators' Week

Posted on April 5, 2017 at 9:16 AM by Communications Department

Recognizing The Heroes That Are The Voices Behind The 911 Call

National Telecommunicators’ Week is April 9-15, 2017. This week is set aside to recognize the dedicated professional men and women that staff emergency communication centers (911 centers) across the country.
These unsung heroes often go unnoticed for their untiring efforts under some of the most stressful situations. They keep callers calm until help arrives, all the while gathering as much information as possible to relay to the emergency responders. 9-1-1_SC

Did you know that Newport News dispatchers answered nearly 320,000 calls in 2016? Of these calls, roughly 116, 000 were wireless 9-1-1 calls and nearly 24,000 were landline 9-1-1 calls. In all cases the dispatchers must remain calm while insuring that they obtain the necessary information for police, fire, and other emergency responders. In addition to receiving calls and dispatching emergency responders, the dispatchers keep track of police officers and firefighters/medics to ensure their safety at all times. The Newport News dispatch center is staffed with three shifts with six to seven dispatchers on duty at a time.

9-1-1 centers across the United States have encountered numerous hurdles when educating the public about 9-1-1 and its uses. During the month of April as part of National 9-1-1 Education Month, the City of Newport News Emergency Communications Center is asking all educational organizations, parents and caregivers to assist with educating as many people as possible about 9-1-1, its uses, its challenges and its future capabilities.