Last week was National Public Safety Telecommunicators Week,
a week that is set aside to recognize the men and women across the country who serve as 9-1-1 operators and dispatchers. The men and women who work in the Newport News Emergency Communications Center are some of the most important people you may never meet. They are the unsung heroes who answer the 9-1-1 phones and help keep the callers calm until help arrives, all the while working to gather as much information as possible to relay to the emergency responders. Today and every day we appreciate them and thank them for the incredible job they do on a daily basis.
These professionals never know what they will be met with when answering the 9-1-1 call or any other phone call, for that matter. In addition to receiving calls and dispatching emergency responders, these dispatchers manage to keep track of police officers and firefighters/medics to ensure their safety at all times. To celebrate all they do for the City one of the Newport News officers made cookie cakes for each shift, the Newport News Dispatcher of the Year, Debra L. Johnson, was announced and presented with an award, and a lunch was provided by the Sherriff’s Office.
To continue showing support follow the Newport News Emergency Communications Center on Facebook