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Posted on November 18, 2016 at 8:16 AM by Communications Department
• Ask questions and verify what you are hearing by checking your online account or hanging up and then calling Dominion at 866-DOM-HELP. If an account is overdue, they provide multiple communications in writing and offers a payment plan before disconnection occurs.
• Remember that Dominion does not require payment over the phone and never demands immediate payment of cash, PayPal, any prepaid debit card such as 'MoneyPak/Green Dot', or any gift card to avoid disconnection. Payment by phone is available through BillMatrix at 1-800-573-1147. (Note: customers will never be contacted directly by BillMatrix requiring payment.)
• Collect information from the scammer including the caller's name, any phone numbers or other details before hanging up and reporting to local law enforcement.