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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Nov 18

Dominion Reminds Customers to be Aware of and Fight Back Against Utility Scams

Posted on November 18, 2016 at 8:16 AM by Communications Department

Last year, scammers contacted nearly 2,800 Dominion Virginia Power customers, demanding fraudulent payments totaling more than $1.2 million. Hundreds of customers fell victim, paying nearly $200,000 in response to threats of immediate disconnection of electric service.
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"While we are working in concert with law enforcement to identify, track and stop these scams, it's important for customers to recognize the red flags," said Marc Gaudette, director-Corporate Security, Safety & Health. "Unfortunately, the scammers frequently target the elderly, non-English-speaking communities and businesses during their busy times and use caller ID spoofing software so a customer thinks Dominion is calling."

Make sure to use caution if anything suspicious arises. Dominion Customer Service says there are two clear signs you can easily spot that let you know there's a scammer on the other end of the phone call. First, Dominion would never threaten a customer, even if their account is past due. Second, they would never insist on one specific, immediate form of payment—there are a number of options available to customers, including in-person at a verified payment location, secure payment through their online account, or their third-party payment processing vendor. Find a list of authorized payment locations here.

Customers are reminded to do the following:
• Ask questions and verify what you are hearing by checking your online account or hanging up and then calling Dominion at 866-DOM-HELP. If an account is overdue, they provide multiple communications in writing and offers a payment plan before disconnection occurs.

• Remember that Dominion does not require payment over the phone and never demands immediate payment of cash, PayPal, any prepaid debit card such as 'MoneyPak/Green Dot', or any gift card to avoid disconnection. Payment by phone is available through BillMatrix at 1-800-573-1147. (Note: customers will never be contacted directly by BillMatrix requiring payment.)

• Collect information from the scammer including the caller's name, any phone numbers or other details before hanging up and reporting to local law enforcement.

Watch a video that describes these scams and how customers can recognize them here. For other tips about how to avoid scams, please visit Utility Scams.