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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Aug 02

Non Emergency Dispatch Callers Hear New Options

Posted on August 2, 2016 at 9:45 AM by Communications Department

A change has taken place with the City of Newport News non-emergency dispatch number. Beginning in late July, calls coming into the non-emergency dispatch number (757-247-2500) are now being answered by an auto-attendant. The auto-attendant will give citizens thecall responder_SC option to be connected to the more common non-emergency referrals, such as the Crime Reporting Unit, Booking, Magistrate’s Office, Courts, and 311. There is also an option to remain on the line in order to speak directly with a dispatcher.

The purpose and goal of the auto-attendant is to attempt to reduce the incoming non-emergency calls, leaving the dispatchers available to handle true emergencies on 911. We hope that this system will better serve our citizens by giving them non-emergency information in a more expeditious manner.