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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Jul 22

Where the Water Goes… Or Doesn’t

Posted on July 22, 2016 at 9:11 AM by Communications Department

When using water every day for showers, washing dishes or clothes or flushing the toilet, residents don’t usually think much about where the water goes - until it overflows into the yard or street. The Wastewater Division of Public Works thinks about this every day.
A city wastewater technician can determine if a stoppage or overflow is on the city side of the sewer line or on the homeowner’s side of the line. When there is a stoppage or overflow the first thing to do is call Newport News 311 (311 or 757-933-2311 and report it.

If the stoppage or overflow is on the city side of the line, Public Works will clear it. If it is on the homeowner’s side, they will alert you to call a plumber to take care of the problem.

To prevent sewer stoppages from happening in the first place, keep certain things from entering your sewer pipes, such as paper towels, cat litter, feminine hygiene products, cotton swabs, flushable wipes, and all grease or oils. These items can clog pipes costing money and inconvenience. For more information on what not to flush, go to