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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Jun 27

Questions? Need Service? Call Our 311 Center

Posted on June 27, 2016 at 8:03 AM by Communications Department

Ever wonder what city office to call for a city related service or question? Where can you report a pothole, a streetlight outage or find out what day your trash is picked up? Since March of 2013, you can call one place for non-emergency questions or to submit a service request - the Newport News 311 Center. Within the city limits you can simply dial 311 or dial 757-933-2311 if calling from outside city limits.
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Lost your birth certificate and not sure where to get another one? Call Newport News 311. Getting married to that special someone and want to know where to go to get a license? Call Newport News 311. Find out what you can recycle, report tall grass in your neighborhood or find out where your closest library is located.

And if you would rather email, submit a request online, or send a request via your phone, we’ve got you covered. Email 311 at or submit a request online. We even have a free app you can download from the App Store or Google Play, if you want to contact us that way.

However you want to reach us, the result is the same - a friendly, real person to submit your request, answer your questions or get you where you need to go, Monday thru Friday, 7 a.m. to 6 p.m. We’re help to help you and keep you connected to your city.