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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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May 02

City of Newport News Seeks Citizen Feedback in New Survey

Posted on May 2, 2016 at 9:50 AM by Communications Department

The City of Newport News is seeking input from the community via survey asking for feedback on City services, parks, neighborhoods, public safety, civic life, Postcard_SCeconomic development and much more.

The survey results will be used to help measure current performance in delivering services to residents as well as identify community strengths and weaknesses. The results will also help City leaders develop an action plan for the future.

This month, randomly-selected households will be mailed a bright yellow postcard as an invitation to participate. The postcard will include a special password assigned to the household used to complete an online survey. Residents may receive a phone call reminder as well as an opportunity to complete a survey with a trained interviewer over the next month.

Citizen feedback is very important! The City asks that all randomly-selected households that receive a postcard and/or phone call please be sure to complete the survey. All opinions are anonymous and confidential. Results will be tabulated by an independent third party, Continental Research Associates. Continental has conducted resident satisfaction surveys in several localities across Virginia and the United States.

Previous City surveys were completed as a part of the comprehensive planning process in 2013, 2010, 2007 and 1999. The 2016 survey is part of the City's initiative to increase accountability and engagement with residents. Results will be made public later this year and other opportunities to provide feedback are being planned. Future surveys are anticipated on a regular, bi-annual basis.

Please contact Telly C. Whitfield, Ph.D., Assistant to the City Manager at for more information about our community survey.