Morning and afternoon sessions available to accommodate shift workers 

The Newport News Tourism Development Office is co-sponsoring a special training for the hospitality industry to help cultivate the skills of those who serve travelers visiting the city. Hospitality industry employees can attend a free customer service training on Thursday, May 12, at The American Theatre in Hampton.

To accommodate shift workers, two sessions will be offered – the first from 9:30 AM to 11:30 AM and the second from 1:30 to 3:30 PM. Topics of discussion throughout the training will include: What is extraordinary customer service?; Treating visitors like guests; How can we keep our guests coming back?; and Creating an environment where both employees and guests want to be.

Participants may complete the required registration online for either Session I or Session II by clicking here. For registration questions, call Rita Bond at 757-826-3327. The American Theatre is located at 125 East Mellen St., Hampton, VA 23663. Parking is available in a large lot behind the theatre.

Other event sponsors are the Newport News Hospitality Association, Peninsula Council for Workforce Development, Hampton Convention and Visitor Bureau, and The American Theatre.