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Newport News Now

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Newport News Now is a daily e-newsletter that launched in March 2016. Articles that ran in our newsletter between March 2016 and March 2018 are available on these pages. Newsletters produced beginning in April 2018 can be viewed on our new daily newsletter page.

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Apr 28

Free Customer Service Training for Hospitality Industry Employees

Posted on April 28, 2016 at 10:25 AM by Communications Department

Morning and afternoon sessions available to accommodate shift workers 

The Newport News Tourism Development Office is co-sponsoring a special training for the hospitality industry to help cultivate the skills of those who serve travelers visiting the city. Hospitality industry employees can attend a free customer service training on Thursday, May 12, at The American Theatre in Hampton.
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To accommodate shift workers, two sessions will be offered – the first from 9:30 AM to 11:30 AM and the second from 1:30 to 3:30 PM. Topics of discussion throughout the training will include: What is extraordinary customer service?; Treating visitors like guests; How can we keep our guests coming back?; and Creating an environment where both employees and guests want to be.

Participants may complete the required registration online for either Session I or Session II by clicking here. For registration questions, call Rita Bond at 757-826-3327. The American Theatre is located at 125 East Mellen St., Hampton, VA 23663. Parking is available in a large lot behind the theatre.

Other event sponsors are the Newport News Hospitality Association, Peninsula Council for Workforce Development, Hampton Convention and Visitor Bureau, and The American Theatre.