Commendations & Citizen Complaints

Each year, police officers, 911 call takers, and other police employees from our department have thousands of contacts with citizens. In some cases, individuals may question why an incident was handled a particular way, or they may wish to acknowledge the employee(s) involved. In other situations, they may disagree with the actions of a department employee.

The Newport News Police Department values feedback it received from the community as a means to evaluate current policies. For example, if a particular policy routinely generates questions from citizens, the policy may need to be changed, or employee training may need to be increased in that area. Occasionally, an employee's actions may be inappropriate and warrant corrective action.

The NNPD takes citizen's concerns seriously. We believe the public is entitled to efficient, fair, and impartial service. We investigate allegations of employee misconduct, respond to inquiries about employee actions or departmental policy, and document all commendations received from the public.

We encourage active feedback from community members or visitors to Newport News who have had a positive experience with the Department, a NNPD officer, or a civilian employee of the Police Department. We also welcome suggestions from our community and visitors, and invite you to submit them for our consideration. To commend the service of an employee, or make a suggestion, please use the provided form.

Sometimes, however, individuals may feel that a member of the NNPD has failed to meet our high standards of service to the community. In those situations, individuals may wish to file a formal complaint. Should you wish to file a complaint against an employee, or a specific agency action, please fill out the provided form.