Information Technology (IT) develops systems to improve citizen access to information and services and enables business units to deliver key services in a more effective and cost-efficient manner. IT enables the business of public service and supports a successful city government by providing reliable communications and information delivery across the enterprise.

Responsibilities

• IT is tasked with the following areas of responsibility:
• Server management and desktop computer support
• Public safety radio support and infrastructure design and support
• Mainframe operation and support
• Telephone system support and next generation design for VoIP
• Data network design, administration, and security
• Database analysis and administration
• E-Mail system management
• Project management of technology projects and strategic planning
• Application support and contractor liaison
• E-Government services and web site management for staff and citizens
• Geographic Information Systems (GIS) with mapping and analysis
• Technology helpdesk support and training

Service Areas

IT is employed in many service areas throughout the City, including:

• Traffic light scheduling
• Street repair
• Trash pickup monitoring and scheduling
• Budgeting and financial forecasting
• Jail management
• Building security monitoring
• Legal case management
• Voter registration