Phone Numbers, Locations & Directions

Full Service Customer Service Location
Our full service Customer Service location is open Monday through Friday, 8 AM to 5 PM at:
City Center Oyster Point
700 Town Center Drive
Fountain Plaza 2, Newport News, VA 23606
Fountain Plaza 2
Services include:
  • Water and HRSD bill payments
  • Request a payment extension
  • Turn on / turn off requests
  • Billing / account questions or concerns.
An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)

Payment Only Customer Service Location
Our payment only Customer Service location is open Monday through Friday from 8 AM to 4 PM at:
Newport News City Hall - Treasurer's Office
2400 Washington Avenue, Newport News, VA 23607

We take Waterworks and HRSD payments only. An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)

Customer Service Call Center
For information regarding:
  • Water turn on/turn off
  • Water Quality questions or concerns
  • Billing/account information & payment extensions
  • Water leak inspections
Please call Waterworks Customer Service Call Center at 757-926-1000 or TTP 757-926-1100, Monday through Friday, from 8 AM to 5 PM.

Nights - Holidays - Weekends - Emergencies Only
Call:
  • 757-234-4800 or
  • TTP: 757-234-4933
Customer Service Rep