- Water and HRSD bill payments
- Request a payment extension
- Turn on / turn off requests
- Billing / account questions or concerns.
An outdoor payment drop-box is available 24-hours a day.
Payment Only Customer Service Location
Our payment only Customer Service location is open Monday through Friday from 8 AM to 4 PM at:
Newport News City Hall - Treasurer's Office
2400 Washington Avenue, Newport News, VA 23607
We take Waterworks and HRSD payments only. An outdoor payment drop-box is available 24-hours a day.
Customer Service Call Center
For information regarding:
- Water turn on/turn off
- Water Quality questions or concerns
- Billing/account information & payment extensions
- Water leak inspections
To better serve you, use the online portal or the mobile app.
Download the mobile app from the App Store (iOS) or Google Play (Android)
by searching for My NNWW Water App
- View and Pay Bills
- Receive Alerts and Reminders
- Schedule Payments
- Report Issues and Request Services