What hours of the day can I pay by credit or debit card?
Online and phone payments can be made 24 hours a day, 7 days a week. If you wish to pay in person, our City Center walk-in customer service center is open 8 AM to 5 PM. Our Newport News City Hall Annex (Treasurer's Office) window is open 8 AM to 4 PM.
What do I need to pay by credit or debit card?
Have your Waterworks account number, the amount due, and your credit or debit card information handy.
Is there a fee associated with this payment option?
No. Waterworks does not charge a fee for any credit or debit card payments.
When will payment be posted to my account?
Credit and debit card payments are immediately posted to your account when you make them; however, the payment may take up to 24 hours to appear in your online account.