311 Contact Center


311Call_Center311Agent

Ask a Question or Request a Service with 311

The City of Newport News is proud to offer a 311 Contact Center to our residents. Through this service, residents can request a city service or ask questions about city-related issues online, by phone or email, or with our 311 mobile app. Listed below are the requests you can submit online and on our mobile app. If you don't see the service you need, call us at 757-933-2311 or by dialing 311.

  1. Online
  2. Phone
  3. Mobile App

The following city services (by topic) are currently available online:

  • Damaged Trash Container
  • Storm Drain or Ditch Issues
  • Street Repairs
  • Street Obstructions
  • Streetlights
  • Tall Grass or Weeds
  • Traffic Signs
  • Traffic Signals
  • City Website Feedback
Submit a Service Request