Our customer portal and phone payment system will be down for scheduled maintenance on Saturday, October 23 between 7am-10am. During this time, you will be unable to make a payment or request services via these systems. Please arrange to make any payments before or after this period. As always, if you have an emergency water outage, please call 757-234-4800.
ALL $3.2 MILLION MUNICIPAL UTILITY RELIEF FUNDS HAVE BEEN USED - 10/18/21
We want to work with you and are here to assist you getting back on track and avoid any water interruptions. Past due accounts can be broken into smaller payments. You must call customer service at 757-926-1000 to make those arrangements. If any additional funding becomes available, we will update here and on our Facebook page.
IMPORTANT NOTICE
Waterworks to Resume Residential Cut Offs
for Non-Payment in January 2022
In March of 2020, Newport News Waterworks suspended all service disconnections, except for customer requests and repairs, in response to the coronavirus. This was done so customers did not need to worry about losing service during this challenging time.
Newport News Waterworks will resume its normal policy of disconnecting water service for residential customers who are 60 days or more past due on their accounts in January 2022. The Commonwealth’s moratorium on residential utility cut-offs expired on August 30, 2021. Waterworks is choosing to continue to pause residential service disconnections until January 2022 so residents who are behind in their bills can make extended payment arrangements or access financial assistance. Commercial/industrial cut-offs will resume in October 2021.