ALL $3.2 MILLION MUNICIPAL UTILITY RELIEF FUNDS HAVE BEEN USED - 10/18/21
We want to work with you and are here to assist you getting back on track and avoid any water interruptions. Past due accounts can be broken into smaller payments. You must call customer service at 757-926-1000 to make those arrangements. If any additional funding becomes available, we will update here and on our Facebook page.
Waterworks to Resume Residential Cut Offs for Non-Payment in January 2022
In March of 2020, Newport News Waterworks suspended all service disconnections, except for customer requests and repairs, in response to the coronavirus. This was done so customers did not need to worry about losing service during this challenging time.
Newport News Waterworks will resume its normal policy of disconnecting water service for residential customers who are 60 days or more past due on their accounts in January 2022. The Commonwealth’s moratorium on residential utility cut-offs expired on August 30, 2021. Waterworks is choosing to continue to pause residential service disconnections until January 2022 so residents who are behind in their bills can make extended payment arrangements or access financial assistance. Commercial/industrial cut-offs resumed October 2021.
Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.
We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.
We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.
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