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Billing Update from Newport News Waterworks

Over the next few weeks, Waterworks customers in portions of York County, specifically Seaford and Dandy may receive bills that cover more days than normal, resulting in higher than usual monthly charges. This is due to challenges the meter reading contractor is experiencing. Customer bills will balance out as Waterworks returns to normal monthly billing cycles and affected customers receive bills with shorter than normal billing periods.

To help the meter reading vendor resume regular operations quickly and more accurately, some customers may also receive estimated bills. These estimated bills will be created with data from the prior billing period.

We apologize for the inconvenience and appreciate your understanding. For questions, call the Waterworks Customer Service at 757-926-1000, Monday through Friday 8am-5pm or visit

Privacy Statement


Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.

We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.

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