Pay Water Bill


Our customer portal and phone payment system will be down on Saturday,  September 24 between 7 am - 10 am. During this time, you will be unable to make a payment or request services via these systems. Please arrange to make any payments before or after this period. As always, if you have an emergency water outage, please call 757-234-4800.

As a reminder, Waterworks has resumed its normal policy of disconnecting water service for residential customers who are 60 days or more past due on their accounts. Customers who are behind on their bills can make extended payment arrangements or may be able to access additional financial assistance. If you have any questions, please contact customer service at 757-926-1000 or

It is important for customers to be aware that any requests for reconnection made after 2 PM will not be handled until the next business day.

Privacy Statement


Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.

We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.

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