Have you noticed an unexpected credit on your account? This is a result of funds Waterworks received through the American Rescue Plan Act. Customers who fell behind on their water bills for more than 60 days between March 12, 2020 and August 31, 2021 due to impacts of COVID 19 were eligible to receive these funds. Waterworks applied the funds directly to eligible accounts. If you received funding, you will see that a credit has been applied to your bill.
As a reminder, Waterworks has resumed its normal policy of disconnecting water service for residential customers who are 60 days or more past due on their accounts. Customers who are behind on their bills can make extended payment arrangements or may be able to access additional financial assistance. If you have any questions, please contact customer service at 757-926-1000 or firstname.lastname@example.org.
It is important for customers to be aware that any requests for reconnection made after 2 PM will not be handled until the next business day.
Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.
We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.
We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.
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