Pay Water Bill

Time is running out ****ACT NOW****
Call Monday – Friday 8:00 am – 5:00 pm 
To apply for assistance with your water bill for usage billed from March 1, 2020 forward. 
Funds will be available until expended. 
Please be sure to have your Waterworks Account # available when calling for assistance, 757-926-1000.
Please note all unused funds will disappear in November 2021.

Download an application by clicking here.

Our apologies for any delays you have experienced in trying to reach us. This situation is intermittent, so please phone at a later time if you are not able to reach us. Many of our services can be managed through our portal at You may also reach us by email at with your concern. If it is an urgent matter please include “Urgent” in your email subject. We thank you for your patience and understanding.

Privacy Statement


Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.

We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.

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