Welcome New Customers

Congrats on your move! 

Newport News Waterworks is committed to providing you with high-quality, reliable water. Using state-of-the-art equipment and advanced procedures, we ensure your drinking water does better than state and federal standards. We screen, disinfect, and filter your water, then adjust pH to deliver clean, safe, and great-tasting water right to your tap. Trust us for clean, refreshing water every day!

We wanted to take the opportunity to draw your attention to some helpful tips.

We have created a 2-page flyer with some helpful information for new customers we think you'll find informative: English or in Española

Billing 

Ask your friends what they pay for tap water, and they will usually quote the total from their water bill—and that would be the right answer if they live in Poquoson, York County, or James City County. But if they live in Hampton or Newport News, that’s not the case. Waterworks serves as a “billing agent” for services provided by Hampton and Newport News Public Works. In these jurisdictions, the total owed (the bottom line on the water bill) includes sewer maintenance and solid waste (trash and recycling) fees. Think of it as Waterworks providing a service to the two Public Works departments. We’re sending bills out anyway, so why not cut down on postage by combining water and other City utility fees onto one bill? And just so there isn’t any confusion, the money collected for the Public Works fees go to the appropriate Public Works departments—we don’t keep it! So to our customers in Hampton and Newport News, keep in mind that sometimes the water bill goes up and it’s not because of the water.

How to read your bill in English or in Española

Click here to go to Pay My Bill Page

Quality of Your Water

Newport News Waterworks produces a Water Quality Report each year and publishes it by April 1. You can view the current report and past reports by clicking here.

Still need more information?

Give our customer service a call at 757-926-1000, Monday - Friday from 8am - 5pm. After hour emergency, please call 757-234-4800. Email customer service at wwcs@nnva.gov. Need your water cutoff due to a leak or repair; you can email wwcutoff@nnva.gov, be sure to include your address, name and phone number where you can be reached for questions and verification.