Fact Sheets & FAQs

Important information from conservation to online services. Feel free to share this information with others—attach it or print it!
Lab Testing Equipment
  1. Chloramines (PDF)
  2. Does Someone Want to Test Your Water? (PDF)
  3. Hexavalent Chromium
  4. Lead (PDF)
  5. Protect Those Pipes From Freezing (PDF)
  6. Welcome New Customers (PDF)
Lab Testing Tubes
  1. Environmental Stewardship (PDF)
  2. PPCPs (PDF)
  3. The Whys and Hows of Water Conservation (PDF)
  4. Toilet Leaks (PDF)
Lab Testing
  1. 15 Things You Can Do To Save Water (PDF)
  2. Fluoride In Your Water (PDF)
  3. General Information (PDF)
  4. Information for Adjacent Landowners (PDF)
  5. Keep Your Meter Clear (PDF)
Frequently Asked Questions
  1. What types of online payment are accepted?
  2. Is there an additional fee to pay my water bill with a credit or debit card?
  3. How do I make a payment?
  4. When is my payment credited to my account?
  5. How can I confirm if my payment has been processed?
  6. Can I establish regularly scheduled (automatic) payments?
  7. Can I cancel a scheduled payment?
  8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
  9. What happens to scheduled payments if I delete that account from my enrollment?
  10. What happens to scheduled payments if I cancel my enrollment?
  11. My payment is due today and it is after business hours. How can I pay my bill?
  12. I cannot make a payment by the due date. Can I get a payment extension?
  13. Do you offer budget billing?
  14. When will my payment be processed by my bank or Credit Card Company?
  15. How do I know which payments I've scheduled or completed?
  16. Can I pay my balance in full or extend the payment due date?
  17. How often do I get a Waterworks bill?
  18. Where can I pay my water bill?
  19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?