Fact Sheets & FAQs

Important information from conservation to online services. Feel free to share this information with others—attach it or print it!
Lab Testing Equipment
  1. Chloramines (PDF)
  2. Does Someone Want to Test Your Water? (PDF)
  3. Hexavalent Chromium (PDF)
  4. Lead (PDF)
  5. Protect Those Pipes From Freezing (PDF)
  6. Welcome New Customers (PDF)
Lab Testing Tubes
  1. Environmental Stewardship (PDF)
  2. Harmful Algal Blooms Fact Sheet and FAQ (PDF)
  3. Pharmaceuticals and Personal Care Products (PDF)
  4. The Whys and Hows of Water Conservation (PDF)
  5. Toilet Leaks (PDF)
Lab Testing
  1. 15 Things You Can Do To Save Water (PDF)
  2. Fluoride Fact Sheet (PDF)
  3. Information for Neighbors of Reservoirs (PDF)
  4. Keep Your Meter Clear (PDF)
  5. PFAS Fact Sheet (PDF)
  6. The Clear Value of Your Tap Water (PDF)
Frequently Asked Questions
  1. How do I sign up for online account management?
  2. When will my new User Name and password be activated?
  3. How do I enroll additional accounts?
  4. How do I sign up for e-mailed bills?
  5. When can I start making payments?
  6. Will I continue to receive a paper bill in the mail?
  7. How do I cancel my online account enrollment?
  1. What types of online payment are accepted?
  2. Is there an additional fee to pay my water bill with a credit or debit card?
  3. How do I make a payment?
  4. When is my payment credited to my account?
  5. How can I confirm if my payment has been processed?
  6. Can I establish regularly scheduled (automatic) payments?
  7. Can I cancel a scheduled payment?
  8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
  9. What happens to scheduled payments if I delete that account from my enrollment?
  10. What happens to scheduled payments if I cancel my enrollment?
  11. My payment is due today and it is after business hours. How can I pay my bill?
  12. I cannot make a payment by the due date. Can I get a payment extension?
  13. Do you offer budget billing?
  14. When will my payment be processed by my bank or Credit Card Company?
  15. How do I know which payments I've scheduled or completed?
  16. Can I pay my balance in full or extend the payment due date?
  17. How often do I get a Waterworks bill?
  18. Where can I pay my water bill?
  19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?
  1. How can I contact Waterworks via the Web or email?
  2. Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?
  3. Where can I get a back flow report?
  4. Who can give our business permission to use water from a fire hydrant?
  5. I need to fill my swimming pool/hot tub. Can I get a discount on my water?
  6. How can I find out if my water tap fee has been paid?
  7. My water bill is UNUSUALLY high. Is there anything I can do about it?
  1. What if I forget my User Name or password?
  2. How do I change my name, address, phone number, or email?
  3. How do I change my bank account information?
  1. How is my personal/ financial information kept safe?
  2. Are all computers safe to use?
  3. What software do I need to manage my account online?
  4. Can I download my bills into Quicken or MS Money?
  1. Who do I contact to have water connected or questions about my water bill?
  2. If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?
  3. Is Waterworks the same as HRSD?
  4. Who in the city can help me with low water pressure?
  5. Can you recommend a plumber?
  6. Who do I call for a minor outdoor water emergency, like a leaking water meter?
  7. Are there fire hydrant problems that are causing me to lose water pressure?
  8. What is the Waterworks emergency number to report a water main break?
  9. Who is responsible for maintaining fire hydrants?
  1. I own tropical fish. Do I need to do anything to the water before I put it in the fish tank?
  2. Can I use hot tap water to make baby formula?
  3. Is there fluoride in my drinking water?
  4. How “hard” is our tap water?
  5. Why does the tap water sometimes look “cloudy”?
  6. How can I find out more about our drinking water quality?
  7. How often is our water tested?
  8. Can I get my water tested?
  9. Who would I call regarding cloudy or discolored water?