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Departments & Offices
Services & Information
How can I contact Waterworks via the Web or email?
Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?
Where can I get a backflow report?
Who can give our business permission to use water from a fire hydrant?
I need to fill my swimming pool/hot tub. Can I get a discount on my water?
How can I find out if my water tap fee has been paid?
My water bill is UNUSUALLY high. Is there anything I can do about it?
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Who do I contact to have water connected or questions about my water bill?
If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?
Is Waterworks the same as HRSD?
Who in the city can help me with low water pressure?
Can you recommend a plumber?
Who do I call for a minor outdoor water emergency, like a leaking water meter?
Are there fire hydrant problems that are causing me to lose water pressure?
What is the Waterworks emergency number to report a water main break?
Who is responsible for maintaining fire hydrants?
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Rates & Fees
Water Leak Adjustment Policy
Irrigation or Sprinkler Systems
Tenant Authorization Form
Commercial & Industrial Rates and Fees
FY2022 Rate Information
Water Leak Adjustment Form
Backflow and Cross-Connections
New Tap Information
Fire Hydrant Meter Application and Information
System Development Fee
Hydrant Flow Request Form
Developers and Contractors Information
Government Websites by
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