City Facility Opening Information (COVID-19)


City Facility Opening Information

  • Most city offices, facilities and buildings have reopened to the public; however, citizens are encouraged to access city services online when possible. 
  • Newport News Public Library: Effective Monday, December 14, the Newport News Public Library is moving to curbside and online services only, and all branches will be closed to the public. Patrons can place holds on physical items like books, DVDs and video games through the online catalog, and, once notified that the hold is ready, call to arrange a pickup date and time. Visit NNPL's Curbside Pick-Up page to review the process. Library materials can be returned via book drops at each branch. Patrons can also access NNPL's online collection of eBooks, digital audiobooks, online courses, and streaming movies, TV and music. The library will continue its robust schedule of virtual programming. For more information, visit  
  • City Hall, offices at City Center at Oyster Point, NNPD headquarters and precincts, Department of Human Services, and Voter Registrar’s Office are open with regular hours. Masks and social distancing are required, and elevators are limited to two people.
  • The City’s 311 Call Center is available for residents and can be reached at 933-2311, or
  • The Treasurer and the Commissioner of the Revenue’s office at City Hall and at the Denbigh satellite location (12912 Jefferson Avenue) are open from 8:30 am to 4:30 pm with a limit of 20 people in the lobby at a time. 
  • DMV Select services through the Treasurer and Commissioner of the Revenue are available by appointment only.  To make an appointment, visit
  • The Recovery Operations Center at 520 Atkinson Way is open to the public Monday through Saturday, 8 am - 4 pm. Mulch and compost sales are taking place. Household hazardous waste is accepted at quarterly events
  • The Peninsula Regional Animal Shelter is open normal hours for adoptions, as well as owner surrenders, reclaims and stray drop offs.
  • Four Oaks Day Service Center is open with reduced capacity.
  • Parks & Recreation:

Online City Resources

COVID-19 Resource Hub – A collection of maps and resources providing information to help citizens, their families and local businesses.

Newport News Public Library - Apply for an e-Membership and receive immediate access to the Library’s online collection of eBooks, digital audiobooks, online courses, streaming movies, TV and music. 

Codes Compliance - Permit applications are available online.

Human Services - Visit CommonHelp to apply for benefit programs and/or child care. 

Police Department - Report non-violent crimes through NNPD Online.

Treasurer's Office - Make payments online for taxes, fees and fines, including parking tickets, stormwater fees, Vehicle License Fees, taxes and more. 

COVID-19 Information

General questions?
Newport News 311 Center 

Health related questions?
Peninsula Health District Hotline


Additional Resources