Your source for updates on city services and operations during the COVID-19 pandemic
Closings, Cancellations & Schedules
- All city offices, facilities and buildings are closed to the public. This includes city hall, offices at city center, Treasurer’s Office, Commissioner of the Revenue’s Office, Voter Registrar’s Office, Visitor Center, public libraries, recreation centers, and senior centers.
- The City’s 311 Call Center is available for residents and can be reached at 933-2311, firstname.lastname@example.org or www.nnva.gov/311.
- All city sponsored events, programs, classes and activities scheduled during this time are canceled.
- Solid waste collections are continuing to take place as scheduled.
- The Recovery Operations Center at 520 Atkinson Way is open to the public Monday through Saturday, 8 am - 4 pm. Mulch and compost sales will resume on Saturday, May 23. Household hazardous waste not accepted at this time.
- The Peninsula Regional Animal Shelter is open normal hours for adoptions, as well as owner surrenders, reclaims and stray drop offs.
- Newport News Public Library book drops are now open for returns, and all late fines for checked-out items will continue to be waived through June 10. Patrons can place holds for materials online beginning May 21, with curbside pickup for holds resuming May 26.
- Parks & Recreation:
- Parks, trails, golf course, tennis courts, and fishing piers are open; however, restrooms and picnic areas are closed.
- Campground at Newport News Park is now open; however, watercraft and bike rentals, camp store and laundry facilities are closed.
- Playgrounds, basketball courts, recreation centers, senior centers, and dog park are closed.
- Huntington Park Beach is now open for swimming, sunbathing and other activities with the following rules:
- Stay 6 ft. away from others (unless you are from the same household)
- No groups of more than 10 people
- No amplified music
- No large coolers
- No tents OR groups of umbrellas
- No group sport activities (volleyball, Frisbee, etc.)
- The Newport News Police Department will continue to provide essential services to residents. If you have an emergency, call 911. For non-emergencies, please call the non-emergency number at (757) 247–2500. For some non-violent crimes, you may be able to file a report using our online reporting system at nnva.gov/NNPDonline. For more information on police services, visit nnva.gov/police.
- The Newport News Sheriff's Office has suspended physical visitation, but video visitation is still available.
- Newport News Juvenile Services has suspended in-person visitation.
- Codes Compliance trades inspections will continue based on availability, but property maintenance inspections will only occur where there is an immediate life/safety issue. Permit applications, building and equipment plans are available online. Permit and inspection fees can be submitted via mail or placed in the Treasurer's drop boxes at City Hall and their satellite office in Denbigh.
- The Department of Human Services will have limited access during this time, and clients should call 926-6300 for more information. Calls to the Child and Adult Protective Services and family care hotline (757-926-6161) are still being answered.
- Four Oaks Day Service Center is closed.
- The Brooks Crossing Opportunity Center and iLab are closed.
Assistance for Taxpayers and Businesses
Real Estate and Personal Property Taxes
Citizens and businesses experiencing financial hardship due to the health and economic crisis directly related to the current pandemic can apply for the COVID-19 Tax Payment Arrangement Program. Treasurer Marty Eubank is offering this program that allows citizens and businesses affected by COVID-19 to make arrangements to extend the payment June 5 due date for real estate and personal property taxes to August 5, 2020, without the assessment of late payment penalty or interest.
COVID-19 Small Business Resiliency Grant
The City of Newport News and its Economic Development Authority have established a grant program to support local, small businesses impacted by the pandemic. The COVID-19 Small Business Resiliency Grant is designed to provide one-time financial assistance to eligible for-profit, small businesses in Newport News, excluding franchises and national chains, in amounts not to exceed $5,000. Grant funding is limited and will be awarded on a first-come, first-served basis. Awards will be based on the availability of funds, program guidelines and submission of a complete application along with supporting documentation. Learn more about the qualifications and download an application on the Department of Development's website.
City Council Meetings
The Newport News City Council meeting scheduled for 7 p.m. on Tuesday, May 26 will be held electronically.
As always, citizens will be able to view the meeting in real time on the city’s TV channel NNTV (Cox 48/Verizon 19), on the city’s website at www.nnva.gov/nntv, and through Facebook Live at www.facebook.com/NewportNewsTV. For this electronic meeting, citizens can submit comments on the scheduled public hearings through any of the following methods.
- Emailing email@example.com
- Leaving a voicemail at (757) 926-3679
- Submitting comments via the website
- Mailing comments to: City Council, 2400 Washington Avenue, Newport News, VA 23607
The public comment period for the City Council meeting that was held on Tuesday, May 12 is open until 7 p.m. on Tuesday, May 26.
May 19th General Election
The Governor has moved the May General Elections back two weeks to May 19. Polls will be open from 6 a.m. to 7 p.m. Four Newport News precincts are being temporarily relocated for the May 19th election. Please be sure to check your polling location online before Election Day.
The deadline to request an absentee ballot by mail has passed, but in-person absentee voting is available through Saturday, May 16 at City Hall, 2400 Washington Avenue. The Newport News Voter Registrar’s Office at City Hall is offering curbside voting services Monday through Friday from 8 a.m. until 5 p.m., and will be outside on Saturday, May 16 from 9 a.m. to 5 p.m. for in-person absentee voting. Call the office at 757-926-8683 with questions or for assistance.
Newport News Waterworks
It is essential that people have access to clean water during the coronavirus outbreak (COVID-19). As such, Newport News Waterworks has suspended all service disconnections, except for customer-generated requests and to make a repair. This suspension is effective immediately and will remain so until further notice. Waterworks Customer Service Center is available by phone (926-1000), email (firstname.lastname@example.org) or online at www.nnva.gov/waterworks.
Your Tap Water is Safe
Your tap water is safe from coronavirus (COVID-19). Our community is understandably concerned about the health risks associated with COVID-19, but rest assured that the procedures Newport News Waterworks has in place to protect our water quality are effective and keep it safe from viruses, including coronavirus. Your drinking water is treated and tested using state-of-the-art equipment and advanced procedures, and it meets state and federal standards for quality.
The Centers for Disease Control and Prevention (CDC) says, “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” You can view the CDC’s COVID-19 health department resources on their website.
Flush Building Plumbing Systems Before Re-Opening
Water quality within buildings that have been vacant or have seen little use during the pandemic restrictions may be impacted due the closure. To make sure stagnant water is fully removed before employees return to work or your business re-opens, it’s important to thoroughly flush your establishment’s plumbing systems before reopening. Visit the Newport News Waterworks alert page for instructions.
Newport News Court Information
Newport News General District Court, Circuit Court and Juvenile & Domestic Relations Court are operating with restricted dockets through June 7. For questions, please contact the appropriate court at the number below.
General District Court
- Civil Division: 757-926-3520
- Criminal Division: 757-926-8811
- Traffic Division: 757-926-8725
Circuit Court: 757-926-8561
Juvenile & Domestic Relations Court: 757-926-3603
Guidance for Staying Healthy
Symptoms of COVID-19 – fever, cough, shortness of breath – have ranged from mild to severe, and like other respiratory illnesses, it is spread through coughing and sneezing. There is currently no vaccine to prevent the disease, and the CDC recommends that we take the following steps to help prevent the spread of not only this virus, but the flu and other respiratory diseases as well.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose or mouth with unwashed hands.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Practice social distancing and stay 6 feet away from others.
Peninsula Health Department Hotline: 757-594-7069 from 8 AM to 6 PM Monday through Friday or visit www.vdh.virginia.gov/coronavirus.
Online City Resources
COVID-19 Resource Hub – A collection of maps and resources providing information to help citizens, their families and local businesses.
Open For Business - An interactive map of businesses and restaurants open to serve you. Search for businesses or submit your business information to be included.
Newport News Public Library - Apply for an e-Membership and receive immediate access to the Library’s online collection of eBooks, digital audiobooks, online courses, streaming movies, TV and music.
Codes Compliance - Permit applications are available online.
Human Services - Visit CommonHelp to apply for benefit programs and/or child care.
Police Department - Report non-violent crimes through NNPD Online.
Treasurer's Office - Make payments online for taxes, fees and fines, including parking tickets, stormwater fees, Vehicle License Fees, taxes and more. Apply for payment arrangement for June 5 real estate and personal property taxes.
Newport News Waterworks - View a list of payment options.
Newport News 311 Center
Health related questions?
Peninsula Health District Hotline