Adult, Children, & Family Services

Family Services oversees programs that are dedicated to assisting adults and families in becoming as self-sustaining as they are able, protecting children and adults who are in danger of abuse, neglect, or exploitation, and avoiding unnecessary institutional care when possible. Eligibility for Family Services programs varies according to the services provided.

Family Services programs are family focused and include information and referrals to appropriate agencies or programs, counseling, help with the resolution of individual and family problems, and case management.

Local APS hotline: 757-926-6329; M-F  8:00 am-4:00 pm

24-Hour State hotline is 1-888-832-3858

Adult Protective Services

Adult Protective Services investigates reports of abuse, neglect, and exploitation of adults 60 years of age or older, and incapacitated adults age 18 or older. If protective services are needed and accepted by the individual, a variety of health, housing, social, and legal services are available to stop the mistreatment or prevent further mistreatment.

To report suspected adult abuse, neglect, or exploitation, call the Adult Protective Services hotline at 757-926-6329 Monday through Friday between the hours of 8:00 am and 4:00 pm.

Adult Services

Adult Services are provided to disabled persons who are 18 years of age and older and to persons 60 years or older. Adult Services include the provision of case management, home-based companion services, screening for Medicaid, community-based care and nursing home placement, screening for admission to assisted living facilities, and other activities to aid the adult and their family.

Home-Based Companion Services

Home-based companion services can be provided to perform light housekeeping, errands, and some personal care duties for clients who are aged, blind, or disabled. These services are available to aid clients in maintaining their own homes rather than encourage institutional placements. Payments are made to agency-approved providers based on the hours worked. Hours available per week for companion services are determined on an individual basis. Eligibility is restricted to persons who meet income guidelines established by the state. 

Screening for In-Home Care & Nursing Home Placement

Medicaid pre-admission screening for community-based in home services and nursing home placements are completed by a Family Services Specialist and a public health nurse. Approval for these services is determined by the Nursing Home Pre-Admission Screening Team, which meets twice monthly.

Screening for Assisted Living Facilities

Screenings must be completed on all persons who enter an assisted living facility and who need financial assistance through the auxiliary grant program for payment. Screenings are completed to determine the individual's initial level of care and must be updated based on changes in the level of care. All auxiliary grant recipients must be reassessed/screened once per year.