The Operations Division is the Department's largest division and has the most contact with the community. It's through this division that personnel respond to emergency calls, put on public education events, install smoke detectors, perform inspections and more.

The Division consists of Fire Suppression, Emergency Medical Services (EMS) and Special Operations, which is separated into four specialty teams: Bomb Squad, Hazardous Materials Team, Marine Incident Response Team and Technical Rescue Team.

Providing multiple operational components allows the department to respond to most any call for service without delay or relying on outside resources, while maintaining the ability to continue to respond to other calls. The Division's goal is to provide effective and efficient response to every call for service, whether it is in Newport News or in support of our neighboring departments.