The Newport News Fire Department employs about 370 firefighters and civilian personnel who staff 11 Fire Stations, Command, Prevention and Public Education Bureau, Logistics and Training Bureau. The responding crews typically handle in excess of 27,000 emergency and non-emergency responses annually.

Fire station personnel provide a variety of community services, in addition to emergency responses, such as Fire Safety education,  free smoke detector installations for homeowners,  station tours and apparatus displays for residents and visitors on a daily basis.

The Fire Department has mutual aid agreements with Northrop Grumman Corporation, Fort Eustis and surrounding jurisdictional fire departments. The department also responds to and supports potential emergencies at the Newport News-Williamsburg International Airport.