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  6. NNVA 311 Mobile Application FAQ

NNVA 311 Mobile Application FAQ

Frequently Asked Questions

  1. What is the NNVA 311 Mobile App?
  2. Will I be charged for using the Smartphone app?
  3. How do I navigate the app & enter data?
  4. How do I turn on GPS location for my phone?
  5. How do I specify or edit the problem location?
  6. What can I report via the Smartphone app?
  7. What is the “Reporter”?
  8. Do I have to provide my contact information to submit a service request?
  9. Are photos required?
  10. How do I include a photo?
  11. What does “Share with Public” mean on the service request page?
  12. How can I check the status of my service request?
  13. If my phone’s battery loses power, what happens to my service request?
  14. How do I add/update my contact information?
  15. What is “My Favorites”?
  16. Where can I send questions or comments about the app?
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Contact Us

    • 311@nnva.gov
    • Phone: 757-933-2311

    Hours

    Monday - Friday
    7 AM - 6 PM

    Download Our App

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  1. NNVA 311 Mobile Application FAQ
  2. NNVA 311 Mobile App Terms of Service
  3. 311 FAQs
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Contact Us

  1. 2400 Washington Ave.
    Newport News, VA 23607

    Phone: 757-933-2311
    Email: 311@nnva.gov
    Emergency: 911
    Police non-emergency: 757-247-2500

    Freedom of Information Act

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