NNVA 311 Mobile Application FAQ

  1. What is the NNVA 311 Mobile App?
  2. Will I be charged for using the Smartphone app?
  3. How do I navigate the app & enter data?
  4. How do I turn on GPS location for my phone?
  5. How do I specify or edit the problem location?
  6. What can I report via the Smartphone app?
  7. What is the “Reporter”?
  8. Do I have to provide my contact information to submit a service request?
  9. Are photos required?
  10. How do I include a photo?
  11. What does “Share with Public” mean on the service request page?
  12. How can I check the status of my service request?
  13. If my phone’s battery loses power, what happens to my service request?
  14. How do I add/update my contact information?
  15. What is “My Favorites”?
  16. Where can I send questions or comments about the app?