Newport News Waterworks is a regional water provider, owned and operated by the City of Newport News, that serves over 400,000 people in Hampton, Newport News, Poquoson, York County and part of James City County.

After Hours Emergencies

  • Phone: (757) 234-4800
  • Email Customer Service: wwcs@nnva.gov
  • Hours: Monday – Friday 8 AM – 5 PM

Coronavirus Statement from Newport News Waterworks

Your tap water is safe from coronavirus (COVID-19). Our community is understandably concerned about the health risks associated with COVID-19, but rest assured that the procedures Newport News Waterworks has in place to protect our water quality are effective and keep it safe from viruses, including coronavirus. Your drinking water is treated and tested using state-of-the-art equipment and advanced procedures, and it meets state and federal standards for quality.

The Centers for Disease Control and Prevention (CDC) says, “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19. You can view the CDC’s COVID-19 health department resources on their website.

Newport News Waterworks is working diligently to keep you and our employees safe during the coronavirus outbreak. We encourage you to pay your bill online or by mail. You can view a list of Payment Options on our website. You can also contact Waterworks Customer Service at 757-926-1000.